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Top Customer Success & Experience Jobs in Baltimore, MD
Edtech • Information Technology • Software
The Customer Success Manager will engage customers to maximize platform usage, drive renewals, build relationships, and analyze customer data for strategic recommendations.
Top Skills:
GainsightSalesforce
Healthtech • Payments • Software
Manage mid-market client accounts, enhance client relationships, identify upselling opportunities, ensure client success, and deliver training for maximum product adoption.
Top Skills:
Crm SoftwareHubspotSalesforce
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Fintech • Information Technology • Payments • Productivity • Software • Travel • Automation
Manage client relationships ensuring success during their migration to the Navan platform, focusing on satisfaction and value retention through post-sales activities and ongoing engagement.
Top Skills:
Navan PlatformR&M Technology
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Artificial Intelligence • Automotive • Greentech • Information Technology • Machine Learning • Software • Cybersecurity
The Customer Care Specialist II ensures best-in-class customer experience through inbound and outbound calls, documentation, service requests, and coordination of services while maintaining positive customer rapport.
Top Skills:
Microsoft Office Suite
Fintech • Healthtech • HR Tech • Information Technology • Other • Financial Services • Telehealth
As a Care Manager at Empathy, you'll guide families through their journeys with compassionate support in English and Spanish, ensuring a positive user experience across various communication channels.
Top Skills:
Google SuiteSlackZendesk
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Artificial Intelligence • Cloud • Consumer Web • eCommerce • Information Technology • Software
The Technical Customer Support Representative assists eCommerce merchants by providing technical support via phone, email, and chat, troubleshooting issues, and enhancing customer satisfaction through effective problem-solving and communication.
Top Skills:
CSSEcommerce PlatformsHTMLJavaScriptJquery
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Artificial Intelligence • Big Data • Healthtech • Machine Learning • Software • Biotech
The Payer Engagement Account Director will drive payer opportunities, build relationships with payer accounts, lead meetings, and translate interest into agreements. Requires navigating complex organizations, maintaining pipeline management, and collaborating across functions to support evidence and access requirements.
Top Skills:
Data ScienceNext-Generation Sequencing (Ngs)
AdTech • Artificial Intelligence • Marketing Tech • Software • Analytics
The Strategic Account Director connects presales strategy with post-sales execution, fosters collaboration, and develops client relationships to drive successful marketing outcomes.
Top Skills:
Data AnalyticsDigital MarketingZeta Marketing Platform
Artificial Intelligence • Big Data • Healthtech • Machine Learning • Analytics • Biotech • Generative AI
The Medical Science Liaison will support Tempus by educating healthcare professionals on oncology products and gathering insights for future developments, focusing on molecular oncology and genomic profiling.
Top Skills:
AICapCliaGenomic ProfilingLdtMolecular Oncology
Artificial Intelligence • Information Technology • Professional Services • Social Impact • Software
The Customer Success Manager will ensure customer satisfaction by helping them with localization solutions and facilitating the onboarding process for multilingual content delivery, while maintaining strong customer relationships and understanding their global strategies.
Top Skills:
APIsETLLocalization ServicesRestSaaSSoa
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Top Companies in Baltimore, MD Hiring Customer Success & Experience Roles
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