Top Customer Success Jobs in Baltimore, MD

Support Engineer responsible for resolving technical issues, providing client support, managing inquiries, and collaborating with teams to ensure customer success on the ArchFX platform.

The Senior Technical Support Specialist will manage enterprise customer issues, deliver technical support, lead problem-solving, and mentor junior staff while ensuring high-quality customer experiences.

The AI QA Specialist will perform QA reviews on AI support interactions, validate AI scoring metrics, update designs, and identify automation opportunities.

The Enterprise Account Manager will drive growth and maintain relationships with clients, focusing on upselling, account management, and strategic sales practices within the SaaS sector.

The Enterprise Customer Success Manager will drive customer engagement, enhance software utilization, and manage existing accounts for growth in a fast-paced startup environment.

As a Technical Account Manager, you'll support Enterprise customers, resolve technical issues, drive product adoption, and manage strategic accounts to ensure customer satisfaction and retention.

The Director of Strategic Partnerships will lead a team, driving media sales through strategic partnerships and managing complex sales cycles to optimize revenue.

The Client Associate role involves assisting clients in applying for disability benefits and insurance compensation, managing client relationships, and improving workflows in a fast-paced startup environment.

As a Client Experience Specialist, you'll assist clients in acquiring disability benefits or insurance compensation through supportive communication, utilizing tech platforms, and driving impactful conversations.

Assist clients in navigating disability benefits and insurance claims through phone communication, providing guidance and support based on individual needs.

As a Technical Success Manager intern, you'll support customer engagement and outreach while helping drive adoption of Qualtrics products through strategic consulting and data analysis.

The Strategic Accounts VP will manage client relationships for Garner's largest employer clients, ensuring excellent service, retention, and upselling while collaborating with internal teams to drive performance improvement.

The Strategic Accounts Director is responsible for retaining and upselling major clients, collaborating with teams to enhance client experience and drive performance metrics while ensuring strategic value delivery.