Top Customer Success & Experience Jobs in Baltimore, MD

The Patient Programs Specialist manages complex clinical situations, supports providers and patients, addresses grievances, and promotes patient safety without direct clinical care.

The AI Engagement Manager will foster relationships with top partners, facilitate adoption of AI solutions, and analyze performance using BI tools.

The Head of Renewals will lead the renewals function, manage a team, develop strategies, and collaborate cross-functionally to maximize customer retention and revenue growth.

The Associate Manager will lead the Premier Success team, ensuring operational efficiency in service delivery, fostering team development, and managing customer relationships to enhance satisfaction and value from the Risk Cloud platform.

The Medical Science Liaison will educate healthcare providers on Tempus oncology products, support commercial objectives, and maintain KOL relationships.

Lead and mentor a team of Customer Care Advisors, providing guidance on complex inquiries and driving process improvements to enhance customer experience.

The Solutions Engineer will engage with clients to gather their requirements, collaborate with internal teams to present software solutions, and provide training and support. They will also document requirements and identify process optimization opportunities.

The Sr. Customer Success Manager ensures customer engagement and retention, driving renewals and expansion while building strong client relationships and mitigating risks across customer accounts.

The Enablement Director will lead sales training initiatives, manage onboarding for sales teams, and collaborate on enablement programs to drive revenue and customer success.

The Vet Clinic Retention Associate engages with veterinary professionals to strengthen relationships, handle concerns, and enhance user engagement with Vetcove's platform through outreach and education efforts.

The Associate Account Manager manages client relationships, oversees marketing campaigns, analyzes performance data, and ensures client satisfaction.

As a Veterinary PIMS Specialist, you'll leverage your clinical experience to implement our PIMS platform, guide clinics through transitions, manage escalations, and create essential documentation.

The Senior Commercial Account Executive will focus on acquiring and expanding SMB accounts, drive new business, and build strategic relationships with clients while collaborating internally to enhance customer experience.