Notion helps you build beautiful tools for your life’s work. In today's world of endless apps and tabs, Notion provides one place for teams to get everything done, seamlessly connecting docs, notes, projects, calendar, and email—with AI built in to find answers and automate work. Millions of users, from individuals to large organizations like Toyota, Figma, and OpenAI, love Notion for its flexibility and choose it because it helps them save time and money.
In-person collaboration is essential to Notion's culture. We require all team members to work from our offices on Mondays and Thursdays, our designated Anchor Days. Certain teams or positions may require additional in-office workdays.
About the Role:We are seeking an AI Support QA Specialist to raise the quality bar for Notion’s AI-powered support. You’ll run systematic QA on our AI chat and email experiences and accelerate validation for our AutoQA system so quality metrics remain accurate before and after launch. You’ll turn insights into action by updating conversational design and our knowledge base, and by partnering closely with User Operations and our QA Ambassadors.
Perform routine, structured QA reviews of AI support interactions across chat and email for qualitative and quantitative accuracy
Validate and continuously improve AutoQA scoring and metrics prior to deployment and in ongoing operation
Translate QA findings into recommendations and updates to conversational design and the CX knowledge base
Partner with User Operations and CX leadership to ensure QA efforts align with strategic initiatives
Monitor and report on trends, gaps, and opportunities for automation or targeted reviews
This is a 6 month remote-friendly contractor role with potential to extend, requiring [30-40 hours/week].
What You'll Do:Weekly QA reviews and reporting on AI chat and email interactions
AutoQA validation reports before and after feature launches
Clear documentation of QA findings and recommendations for conversational and knowledge base improvements
Support for an internal QA Ambassador program including training and documentation
Proactive identification of process gaps and opportunities for automation or targeted review
You have experience in Customer Experience as a Product specialist or QA Specialist, analyzing support responses (both agent and AI) at scale
You excel at analyzing support interactions with a critical eye, identifying improvements while balancing empathy, clarity, and solution-focused communication
You have strong written communication and the ability to turn insights into clear actions
You are organized, effectively manage your time and can work independently
You’re a collaborative partner who can work across CX, Ops, and vendor teams
Deep knowledge of Notion's product and feature set
Experience with MaestroQA or other QA platforms with LLM-powered systems
Familiarity with knowledge base management and conversational design best practices
Experience with AI prompt engineering and understanding prompt design principles to optimize AI-generated responses.
We hire talented and passionate people from a variety of backgrounds because we want our global employee base to represent the wide diversity of our customers. If you’re excited about a role but your past experience doesn’t align perfectly with every bullet point listed in the job description, we still encourage you to apply. If you’re a builder at heart, share our company values, and enthusiastic about making software toolmaking ubiquitous, we want to hear from you.
Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.
By clicking “Submit Application”, I understand and agree that Notion and its affiliates and subsidiaries will collect and process my information in accordance with Notion’s Global Recruiting Privacy Policy.
#LI-Onsite
What the Team is Saying
What We Do
Notion blends your everyday work tools into one. Product roadmap? Company wiki? Meeting notes? With Notion, they're all in one place, and totally customizable to meet the needs of any workflow. It's the all-in-one workspace for you, your team, and your whole company.
Mission: We humans are toolmakers by nature, but most of us can't build or modify the software we use every day — arguably our most powerful tool. Here at Notion, we're on a mission to make it possible for everyone to shape the tools that shape their lives.
Why Work With Us
Here at Notion, our work shapes our culture and our culture inspires our work. We seek to hire creative toolmakers that want to be the best in their craft. If every employee is able to focus on being the best toolmaker in their craft, we'll be able to achieve our mission of enabling the world to better solve its problems.
Gallery
Notion Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Employees work in-person at our offices on Mondays and Thursdays. The other three days are flexible.
