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Top Customer Success & Experience Jobs in Baltimore, MD
Artificial Intelligence • Cloud • Sales • Security • Software • Cybersecurity • Data Privacy
The Principal Customer Success Manager fosters relationships with key clients, drives product adoption, and mentors team members to enhance customer engagement and satisfaction.
Top Skills:
GainsightSalesforce
Artificial Intelligence • Information Technology • Machine Learning • Natural Language Processing • Productivity • Software • Generative AI
Lead the creation of educational content and training programs, managing a team to drive product adoption across Superhuman's suite of products, including AI solutions.
Top Skills:
Ai ToolsLmsSaaS
Cloud • Security • Software • Cybersecurity • Automation
As a Customer Success Engineer, you will provide technical guidance and best practice advice to customers post-sale, help with implementations, and develop customer enablement resources.
Top Skills:
Agile PlanningContinuous DeliveryContinuous IntegrationDevsecopsGitlab
Artificial Intelligence • Machine Learning • Natural Language Processing • Software • Conversational AI
The Strategic Partner Manager at Deepgram will build and scale technology partnerships, drive revenue motions, and operate AI-natively to enhance partner relations and ecosystem integration.
Top Skills:
Ai ToolsAutomationCloud Infrastructure
Artificial Intelligence • Automotive • Greentech • Information Technology • Machine Learning • Software • Cybersecurity
The Dealer.com Performance Manager manages client relationships to ensure product utilization, upsells, and revenue retention while collaborating with teams to address client needs and improve satisfaction.
Top Skills:
Microsoft Office SuiteScreen Share Technologies
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Artificial Intelligence • Cloud • Software • Infrastructure as a Service (IaaS)
The Enablement Manager will enhance employee onboarding and customer-facing team enablement, building scalable resources, playbooks, and training programs in a cross-functional role.
Top Skills:
Ai ToolsChorusGongHighspotPaasSaaSSeismic
Legal Tech • Software • Generative AI
The Enterprise Customer Success Manager will drive client success and growth, ensuring high adoption and retention of Eve's legal tech solutions among law firms, while managing key relationships and contributing to product evolution.
Top Skills:
Legal TechSaaS
Artificial Intelligence • Healthtech • Insurance • Mobile • Financial Services
Own and resolve complex medical billing and insurance cases end-to-end after AI handoff. Contact providers, insurers, and collections; investigate claims and benefits; advocate for users; maintain clear documentation; communicate progress; and improve playbooks while partnering with Product and Engineering.
AdTech • Artificial Intelligence • Marketing Tech • Software • Analytics
The Customer Success Manager role focuses on managing client relationships to drive revenue growth through upsells and cross-sells while ensuring successful campaign execution and client satisfaction.
Top Skills:
Campaign Management ToolsDigital Advertising PlatformsExcel
Cloud • Fintech • Software • Business Intelligence • Consulting • Financial Services
The HelpDesk Intern at Wipfli provides customer support for hardware and software issues, manages tickets, and assists with technical analysis and process improvements.
Top Skills:
MS OfficeWindows Os
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