Top Customer Success & Experience Jobs in Baltimore, MD

The Assistant Director will oversee internship education, manage student and employer relationships, and maintain the job database while providing career advising.

The Analyst will research documents, conduct reviews of classified information, make redactions, and ensure compliance with executive orders and legal standards. Critical thinking and teamwork are essential for making release recommendations and coordinating with other agencies, utilizing various systems in the process.

Provide technical assistance and support for computer hardware, software, and systems to users, ensuring effective problem resolution and customer service.

The Senior Account Manager at HUB International services middle market commercial insurance accounts, maintains client relationships, analyzes coverage, and develops new business while ensuring compliance with company policies and procedures.

This position is related to the Federal Work Study program, providing assistance to eligible students in various capacities.

The role involves leading business development in the Federal Civilian market, managing proposals and client relationships, and driving business expansion.

The Membership Recruitment Specialist recruits and retains members, fosters partnerships, and supports volunteers, ensuring a strong local Girl Scout presence.

Manage retention and renewals for service contracts (fire alarm, fire protection, security). Proactively contact customers 120 days before renewal, re-estimate contracts, address concerns, upsell services, achieve high renewal rates, and coordinate internally to improve service delivery and customer satisfaction.

Manage post-sale relationships with healthcare revenue cycle management customers, serving as a trusted advisor to providers and executives. Drive engagement, retention, customer growth, KPI performance, revenue cycle improvements, billing audits, and account receivable outcomes. Coordinate internal resources across support, sales, IT, accounting, compliance, and consulting teams while conducting executive meetings and reviewing customer strategies and performance.

The Claims Initiation Analyst assists customers with inquiries regarding fraudulent activity on deposit accounts, files claims, and provides customer service.