Top Customer Success & Experience Jobs in Baltimore, MD

The Account Director will manage client relationships, lead EHR optimization projects, and collaborate with cross-functional teams to enhance health IT solutions.

Lead and scale the global Customer Success organization, ensuring customer success, driving platform adoption, and fostering long-term partnerships while managing complex enterprise accounts.

The Technical Account Manager at Total Expert supports financial services customers by maximizing platform value through technical guidance and strategic engagement, focusing on feature adoption and customer success.

The Client Implementation Manager oversees the delivery of Form Health solutions for clients, managing onboarding and implementation, coordinating stakeholders, and ensuring project success.

Manage client relationships for tax-exempt 401(k) plans, ensuring compliance and service excellence, while collaborating with various teams.

Lead client success and growth initiatives at Ruvixx by spearheading enterprise opportunities and managing strategic accounts, ensuring campaign success and stakeholder engagement.

As an Account Manager, you'll cultivate client relationships, drive product satisfaction, identify upsell opportunities, and collaborate with internal teams to enhance client success.

The Front Desk Receptionist greets visitors, manages communications, performs administrative duties, and ensures smooth office operations while providing customer service.

The Escalation Manager leads complex customer escalations in SaaS, coordinating cross-functional teams to resolve issues and maintain customer trust. Responsibilities include managing high-severity incidents, improving processes, and enhancing customer relationships.

Participate in a two-year insurance apprenticeship program, learn claims handling, documentation, client relationships, and maintain service standards under mentorship.