Top Customer Success & Experience Jobs in Baltimore, MD

Manage a portfolio of mid-market SaaS customers through onboarding, adoption, health monitoring, training, business reviews, renewals, and expansions. Act as customer advocate, collaborate cross-functionally to resolve issues, standardize CS processes, and drive gross revenue retention and product usage.

As an Onboarding Specialist, you will guide new clients through the onboarding process, conduct training sessions, and maintain client records to ensure satisfaction and retention.

The Growth Operations Manager will build scalable operations, develop systems and playbooks, and automate growth functions in collaboration across departments.

The Customer Success Specialist guides families through the dementia care onboarding process, manages referrals, provides support, and communicates effectively with dyads to enhance their experience.

Manage customer onboarding, renewals, and expansion opportunities. Define success metrics, build processes, and enhance customer relationships in a B2B SaaS environment.

The Product Support Engineer will manage post-sales technical support, tackle technical issues, interact with customers, and collaborate with various teams to enhance customer satisfaction.

The Performance Manager manages client relationships in the automotive AI sector, focusing on efficiency solutions and data-driven strategies to drive business growth.

The Digital Account Manager will manage and grow enterprise accounts, focusing on renewals, expansions, and client success while collaborating with Sales and Customer Success teams.

Manages effectiveness of national in-kind resource accounts to support Make-A-Wish chapters, collaborating with teams to enhance operational efficiency and wish growth.

The Client Success Manager manages client relationships, develops custom marketing strategies to grow revenue, analyzes performance data, and ensures overall client satisfaction through effective communication and collaboration.