Top Customer Success & Experience Jobs in Baltimore, MD

Manage client relationships for tax-exempt 401(k) plans, ensuring compliance and service excellence, while collaborating with various teams.

Lead client success and growth initiatives at Ruvixx by spearheading enterprise opportunities and managing strategic accounts, ensuring campaign success and stakeholder engagement.

As an Account Manager, you'll cultivate client relationships, drive product satisfaction, identify upsell opportunities, and collaborate with internal teams to enhance client success.

The Front Desk Receptionist greets visitors, manages communications, performs administrative duties, and ensures smooth office operations while providing customer service.

As Manager of Customer Success for the SMB segment, you will lead a team, design engagement strategies, drive growth metrics, and optimize customer journeys to ensure high retention and expansion across 6,000 districts.

The Escalation Manager leads complex customer escalations in SaaS, coordinating cross-functional teams to resolve issues and maintain customer trust. Responsibilities include managing high-severity incidents, improving processes, and enhancing customer relationships.

Participate in a two-year insurance apprenticeship program, learn claims handling, documentation, client relationships, and maintain service standards under mentorship.

The Customer Success Operations Analyst will build reporting and dashboards, drive data-informed decisions, and improve customer success outcomes through analytics and automation.

The Senior Account Manager will manage client relationships, drive renewals, ensure account health, and collaborate with teams to support client success.

The Provider Growth & Success Manager aids childcare providers in launching and growing their businesses through coaching, business support, and product enablement, ensuring successful enrollment and operational efficiency.