Top Customer Success & Experience Jobs in Baltimore, MD

The Customer Success Manager will manage relationships with sports and entertainment venues, ensuring successful deployment and ongoing support for kiosk operations, while proactively monitoring account health and readiness for events.

The Billing Support Specialist will handle client communication, payment collections, record keeping, and support internal teams with troubleshooting and billing processes.

Manage a portfolio of MSP clients as primary technical contact: run TBRs/QBRs, produce action plans, create quotes and scopes, coordinate internal teams, surface risks, and assist the CTO with standards and account planning.

The Onboarding Consultant guides new customers through the deployment and use of the CommsCoach platform, ensuring effective training and workflow alignment with ECC operations.

Lead end-to-end technical implementations for mid-market and enterprise customers (HRIS, SSO, LMS, APIs). Build AI-powered workflows to automate onboarding tasks, partner with Account Managers for discovery and scoping, troubleshoot integrations with Product/Engineering, maintain implementation playbooks, and create reusable templates and self-serve assets to speed time-to-value.

Optical Customer Success Engineers at Nokia provide expert technical support, foster relationships, and ensure customer satisfaction through proactive services and onboarding support.

As a Customer Success Representative, you will maintain client relationships by providing retention support, coaching, and resolving issues to improve client acquisition and satisfaction.

The role involves monitoring real-time authentications of luxury watches, validating accuracy for new brands, and contributing to knowledge systems regarding market trends and counterfeit patterns.

The Renewals Manager at Common Room manages high-volume renewals for growth customers, driving renewal motions, collaborating cross-functionally, and improving processes. Key responsibilities include mitigating churn risk, maintaining forecasts, and shaping renewal strategies to enhance retention and customer satisfaction.

The MSP Partner Success Manager is responsible for growing revenue through partner relationships, onboarding MSPs, and ensuring effective use of the AI-driven email security platform.