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Top Customer Success & Experience Jobs in Baltimore, MD
Payments
Lead and develop the Key Account Management team, build relationships with key merchants, drive revenue growth, and collaborate cross-functionally to optimize client outcomes.
Top Skills:
Data AnalyticsFinancial ServicesPayment Technologies
Software
The Senior Director of Customer Success leads the strategy for the department, enhancing the customer journey, retention, and performance standards while collaborating cross-functionally.
Other
Monitor and moderate social media feeds, respond to inquiries, escalate security issues, and adhere to evolving workflows and rules.
Top Skills:
Security SoftwareSocial Media
Information Technology
The Technical Customer Success Manager ensures the success of strategic customers by managing relationships, driving retention, and shaping customer success strategies. Responsibilities include onboarding, risk mitigation, and championing customer needs while leveraging technical expertise in DevOps and cloud infrastructure.
Top Skills:
AWSAzureGCPSQLTerraform
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Information Technology • Marketing Tech • Social Media
The Technical Support & Sales Rep provides technical support and sells products to customers through inbound calls, troubleshooting issues, and promoting sales strategies while achieving performance metrics.
Top Skills:
Crm SystemsVoice Call Technology
New
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Other
The intern will support Kiva's Review and Translation Program by engaging volunteers, assisting in recruitment and event planning, and enhancing communication tools.
Top Skills:
Google SuiteGreenhouseSalesforceSlack
Fintech • Financial Services
The Associate will support fundraising operations, LP research, and investment diligence at Decile Capital, handling internal workflows and aiding in operational efficiency during fundraising cycles.
Top Skills:
CRMDecile Hub
Information Technology
The Engagement Lead at Glia will build relationships with key customers, advise throughout the sales process, and ensure successful project implementation, focusing on strategic business results and product adoption.
Top Skills:
AICustomer Service Solutions
Real Estate • Software
Manage high-value enterprise partnerships, drive customer engagement and renewals, lead quarterly reviews, and coordinate implementation of workplace access solutions.
Top Skills:
Customer Success ToolsEnterprise PlatformsSalesforceSmart Access SystemsWorkplace Technology
Fintech • Software
The Partner Success Manager is responsible for post-launch management of high-value partner accounts, driving adoption, improving outcomes, and coordinating with internal teams to enhance partner health and growth.
Top Skills:
FintechPaymentsPlatform-Based TechnologySaaS
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