Top IT Support & Helpdesk Jobs in Baltimore, MD

The IT Specialist provides day-to-day IT support, troubleshooting hardware/software issues, and manages user accounts while assisting with onboarding and offboarding processes.

The role involves responding to IT service requests, logging inquiries, and managing user accounts on Unix and NT servers.

The IT Client Systems Analyst supports enterprise users by resolving technical issues, managing client systems, and ensuring compliance with SLA standards. They focus on customer service and may also provide support for organizational projects and the Service Desk.

The Systems Administrator Level 3 is responsible for managing IT systems performance, reliability, and security, providing Tier 1 and Tier 2 support, troubleshooting, and implementing system enhancements across various platforms.

The Climate Solutions Equipment Associate will perform installations, minor repairs, and maintenance checks on HVAC equipment while ensuring safety and professionalism at job sites.

Provide Level 2 technical support by administering Linux/Windows servers, virtualization and cloud platforms, managing databases and web servers, configuring hosting control panels (cPanel, Plesk, WHMCS), troubleshooting networking and performance issues, communicating with customers, and improving support processes.

Provide system administration for Windows-based application hosting: support IIS, monitor performance and availability, coordinate security patching, assist deployments, configuration management, and infrastructure modernization in FISMA-regulated federal environments.

Lead global IT deployment and asset lifecycle program: own Zendesk queue escalations, manage regional vendors and deployment teams, ensure inventory data integrity in Oomnitza, track SLAs and daily operational metrics, standardize processes across global hubs, and optimize inventory utilization to reduce procurement spend.

Administer and support PeopleSoft environments including installation, configuration, upgrades/patching, performance tuning, integrations (Integration Broker, IAM/MFA), ElasticSearch implementation, environment builds, monitoring, troubleshooting, and cross-team coordination to maintain high-availability HRMS systems.

Provide live technical support for Maggie court reporting product: triage and resolve product, hardware, network, and audio issues via tickets, calls, and chats; coordinate escalations to IT and engineering; file bug reports; maintain knowledge base; take on-call shifts for P0 incidents; build runbooks and hardware kits.

Provide real-time technical support for Maggie to court reporters: triage and resolve product, hardware, network, and audio issues; file reproducible bug reports; update knowledge base; take on-call shifts for P0 emergencies; build East Coast hardware kits; coordinate with IT and engineering teams.