Top IT Support & Helpdesk Jobs in Baltimore, MD

Leads global workplace technology services, overseeing endpoint standards, device lifecycle management, Intune administration, provisioning, security compliance, patching, and application deployment. Coordinates workplace technology specialists, manages vendors, provides escalation support, drives projects and automation, and improves employee technology experiences across Windows and macOS environments. Partners with infrastructure, security, service operations, and Microsoft 365 teams while maintaining documentation, asset accuracy, compliance, and service quality.

Provides technical support for faculty, staff, and students using campus computers, software, peripherals, classroom technology, and mobile devices. Installs, configures, tests, and upgrades systems; troubleshoots Windows, hardware, software, network, printing, conferencing, and telephony issues; coordinates with vendors and technology staff; trains users; and assesses technology needs for purchases.

Provides Tier 1 help desk support by triaging and resolving tickets, managing JIRA workflows, assisting with account access, training users, and maintaining technical documentation. Performs testing, requirements analysis, trend analysis, metrics reporting, and process improvement. The role interfaces with government customers, reports ticket status, and recommends solutions for recurring issues while supporting intelligence community systems.

Supports operational monitoring of production and pre-production systems, including incident triage, ticket and change-request review, issue investigation, escalation, reporting, documentation, and service restoration. Uses monitoring and logging tools such as Splunk and New Relic, collaborates with technical support teams, assists with testing and root-cause analysis, and participates in rotational on-call and off-hours coverage. Requires foundational programming, systems analysis, troubleshooting, networking, security, and operational knowledge.

Perform Linux/Unix system administration for an Intelligence Community mission-support team. Responsibilities include configuring and installing systems, maintaining infrastructure, troubleshooting system issues, supporting customers, and using command-line tools and Bash scripting. The role is full-time and onsite at Fort Meade, Maryland, and requires an active TS/SCI clearance with Full Scope Polygraph.

Analyzes, tests, installs, documents, and maintains computer information systems and applications. Manages core banking system operations, databases, reporting, integrations, and process improvements. Provides second-tier helpdesk support, troubleshoots hardware, software, and network issues, develops reports, trains staff, and leads related core-system projects while collaborating with technical and non-technical teams.

Leads enterprise AI operations, incident management, problem management, and Level 2 application support. Develops operational strategy, improves incident detection and restoration, drives root-cause resolution, and advances predictive operations through AIOps, automation, observability, and machine learning. Oversees support teams, executive incident communications, operational metrics, service reliability, cross-functional governance, talent development, and continuous improvement across large-scale technology environments.

Provides Tier 1 and assigned Tier 2 technical support for USAF enterprise users. Responsibilities include troubleshooting systems, applications, networks, infrastructure, video, and telecommunications; managing tickets and escalations; maintaining knowledge articles and procedures; supporting onboarding, monitoring, identity and access activities; documenting resolutions; collecting service desk metrics; and escalating security incidents.

Leads technology operations and sustainment for Leidos Energy’s technology baseline, including networks, specialized hardware, and software. Oversees reliability, security, lifecycle management, modernization, operational risk, resources, investments, and external providers. Improves employee workflows, reduces technical debt, translates business needs into technology priorities, and develops multidisciplinary technical teams and leaders across a large matrixed organization.

Provides IT and Business Central support to U.S. business users across sales, service, administration, and warehousing. Responsibilities include troubleshooting hardware, software, network, printer, and ERP issues; managing configurations, master data, authorizations, interfaces, and documentation; supporting testing, releases, training, and digital transformation projects; and coordinating requirements, priorities, infrastructure changes, and escalations with central IT teams in Switzerland and external partners.