Top IT Support & Helpdesk Jobs in Baltimore, MD

Administer and optimize geographically distributed Linux and Microsoft server environments, including air-gapped enclaves. Responsibilities include system configuration, vulnerability assessment, patching, certificate renewal, Active Directory administration, security hardening, backup and restoration, troubleshooting, documentation, and stakeholder coordination. The role requires supporting technical teams, maintaining infrastructure reliability, and providing recommendations to management in high-assurance defense environments.

Administer, support, maintain, and optimize enterprise UNIX systems (AIX, HP-UX, Solaris). Ensure reliability, performance, security, and compliance. Implement performance tuning, high-availability and disaster recovery solutions, and data migrations. Provide technical expertise and support flexible/shift schedules.

Administer and enhance Salesforce for VIP teams by configuring flows, reports, dashboards, access, and data management. Gather stakeholder requirements, troubleshoot user issues, support adoption, and collaborate with development, analytics, and data engineering teams on integrations and technical solutions. Query and validate data using SQL and Snowflake, test system enhancements, and identify process improvements while maintaining Salesforce data accuracy and integrity.

Provides remote technical support to employees across a global organization. Responsibilities include troubleshooting hardware and software, managing helpdesk tickets, escalating issues, maintaining IT documentation, tracking assets and licenses, and supporting security procedures. The role requires strong communication, organization, Windows and macOS knowledge, Google Workspace experience, and willingness to work evening or overnight shifts supporting international employees.

Administer and optimize Salesforce Sales Cloud and Service Cloud, including objects, data models, Flow automation, approval processes, sales pipelines, cases, Omni-Channel, Knowledge, entitlements, and SLAs. Collaborate with engineers, architects, product managers, and delivery teams on backlog planning, troubleshooting, releases, demos, integrations, and Agentforce initiatives. Support Agile ceremonies, production incidents, and Pacific Time coverage.

Triage incoming support cases, lead short discovery calls, gather logs/screenshots/configuration, write clear handoffs for senior engineers, resolve straightforward product questions and repeatable implementation tasks, maintain ticket hygiene and SLAs, and improve runbooks and intake processes.

Administer NetSuite, UKG, Adaptive Insights, Numeric, Zip, and Tray.io, including configurations, workflows, integrations, permissions, access reviews, maintenance, documentation, and automation. Partner with Finance, Accounting, and People teams to translate business needs into system improvements, resolve issues quickly, support cross-functional technical initiatives, and eliminate repetitive manual work using AI and automation tools.

Supports day-to-day NetSuite administration, configuration, user access, data maintenance, integrations, documentation, testing, and front-line issue resolution. The role assists with scripts, workflows, forms, custom records, system migrations, audit tasks, and segregation-of-duties reviews while coordinating with internal stakeholders and a managed service provider.

Provides Tier 2 IT support and serves as the escalation point for complex hardware, software, network, access, and identity issues. Administers Google Workspace or Microsoft 365, endpoint management, device deployments, patching, and security. Performs root-cause analysis, supports business applications, mentors Tier 1 staff, maintains documentation and runbooks, coordinates vendor resolutions, analyzes ticket trends, and contributes to IT projects and process improvements.

Provide advanced L2 technical support for Runpod customers: troubleshoot escalated issues, analyze logs and code, use scripting and diagnostics, liaise with engineering and infra teams, create documentation and training, and deliver multi-channel support including weekend availability.