Top IT Support & Helpdesk Jobs in Baltimore, MD

Provide hands-on support for data center operations, delivering technical knowledge, collaborating with teams, and ensuring compliance with standards.

Provide AI-augmented technical support for web and mobile applications: triage and resolve tickets, meet SLAs, communicate with customers, identify trends, participate in release verification, and improve AI-assisted workflows.

Provide Tier 1 IT support, manage employee onboarding/offboarding and hardware lifecycle, maintain IT documentation and knowledge base, assist with access reviews and legal hold processes, support Jira administration, handle IT procurement/expenses, and communicate IT changes to users.

Lead a technical support engineering team handling escalation triage, on-call management, coaching, knowledge-base creation, cross-functional collaboration, and hands-on case resolution for identity/security issues.

The Product Support Associate provides technical support and customer assistance in implementing and configuring document management systems while troubleshooting issues and training clients.

Provide Tier I/II support, implement, troubleshoot and maintain IT systems (UNIX/Windows), manage servers, storage, network and mobile devices, perform system capacity planning, configure virtualization and containers, automate with Ansible/SALT and scripting, support dispatch hardware, and deliver escalated analysis to agency management.

Analyze and troubleshoot proprietary CRM software issues using SQL and web tools; recommend code fixes and design input; investigate defects and performance problems; evaluate enhancement requests; document root cause analysis; coach helpdesk staff and coordinate fixes and testing with development and QA teams.

Provide Linux system administration for hardware-focused projects: configure, deploy, maintain, and secure Red Hat/CentOS systems; write Bash scripts; support virtualization and Puppet-based automation; troubleshoot hardware, network, and OS issues; perform monitoring, capacity planning, and Tier I help-desk escalation and reporting.

Provide installation, configuration, monitoring, and sustainment of large-scale Linux clusters; maintain security posture; perform scripting, troubleshooting, and system performance enhancements across compute, network, memory, and storage components.

Provide on-site IT service desk and systems administration for a hybrid workforce. Support ~250 MacOS devices, manage endpoints, user accounts, security settings, asset inventory, networked computers, and remote office support. Troubleshoot hardware/software/network issues, document processes, and enforce IT policies and standards.