Top IT Support & Helpdesk Jobs in Baltimore, MD

The role involves managing and scaling a Technical Support Engineering team, ensuring escalation quality, investigating AI output, and establishing operational rigor while maintaining customer empathy in communication.

The Support Platform Manager will lead a technical team to manage support infrastructure, enhance platform reliability, and ensure efficient communication through effective integrations and team collaboration.

Provide overnight operational and technical support for trading systems: monitor systems and risk limits, troubleshoot disruptions, coordinate with traders, engineers, and vendors, perform root cause analysis, adjust limits per policy, and maintain detailed operational documentation.

As a Customer Systems Administrator, you will manage customer platforms, drive automation, resolve incidents, and maintain documentation to ensure operational reliability and efficiency.

The Senior IT Category Manager will develop and execute sourcing strategies for IT services, build stakeholder relationships, and mentor staff, ensuring effective category management for significant IT spending at CVS Health.

The role involves responding to IT service requests, logging inquiries, and managing user accounts on Unix and NT servers.

Manage client finance platform setups and internal IT functions, provide support, troubleshoot issues, and maintain documentation for a fractional CFO firm.

The Systems Administrator Level 3 is responsible for managing IT systems performance, reliability, and security, providing Tier 1 and Tier 2 support, troubleshooting, and implementing system enhancements across various platforms.

The Manager, Application Support role focuses on empowering healthcare clients with data-driven solutions, improving outcomes within the healthcare ecosystem.

Responsible for providing front-line IT support, issuing equipment, tracking inventory, and assisting NMCI users with basic hardware and software needs.