Top IT Support & Helpdesk Jobs in Baltimore, MD

Provide hands-on support for data center operations, delivering technical knowledge, collaborating with teams, and ensuring compliance with standards.

Provide Tier 1 IT support, manage employee onboarding/offboarding and hardware lifecycle, maintain IT documentation and knowledge base, assist with access reviews and legal hold processes, support Jira administration, handle IT procurement/expenses, and communicate IT changes to users.

Lead a technical support engineering team handling escalation triage, on-call management, coaching, knowledge-base creation, cross-functional collaboration, and hands-on case resolution for identity/security issues.

The Product Support Associate provides technical support and customer assistance in implementing and configuring document management systems while troubleshooting issues and training clients.

Manage a team in technical configuration for healthcare PaaS clients, translating requirements, testing functionalities, and troubleshooting issues.

Support a U.S. government customer handling Tier 1 help desk and Tier 2 escalations. Configure and manage UNIX/Linux and Windows systems, implement enhancements to improve reliability and performance, and use scripting to automate tasks. Maintain security posture per clearance and certification requirements.

Provide administration and support for Windows Server 2019/2022 and Windows 10/11 clients, manage AD/DNS/Certificate Authorities, administer RHEL/Amazon Linux in AWS, deploy and maintain AWS and on-prem environments, and automate provisioning and configuration using SaltStack, Ansible, Bash and Python.

Provide face-to-face software and hardware support for Mobile Research Vehicles (MRVs): coordinate telecom/vendor installs, inspect and establish telephone/network connectivity, reinstall and test IT equipment, manage Linux/Windows servers and backups, maintain wireless and network hardware, troubleshoot endpoints and Microsoft 365, use ticketing/ITSM, coordinate repairs (may require travel), and be on-call including weekends.

Provide technical support for voice, video, and communications systems in a 24x7 operations center environment. Schedule and operate VTC platforms (Teams, Cisco, Zoom, Polycom), monitor system health, troubleshoot incidents, coordinate escalations, document outages and follow SOPs, and support emergency response activities. Must hold an active TS/SCI clearance.

Provide enterprise-level system administration: design networks and bills of materials, document installations, collaborate with network/storage/server teams, assess capacity/power/space/cooling/funding, perform certification/accreditation and risk assessments, optimize system operations, configure Linux/Unix/Windows, manage VMware virtual servers, and produce technical documentation. Requires TS/SCI with polygraph.

The Lab Manager will handle Help Desk functions, support equipment and user setups, manage tickets, and assist with systems administration tasks while maintaining asset records and providing support for lab staff.