Top IT Support & Helpdesk Jobs in Baltimore, MD

Provide operational technology support for regional and property teams using Yardi, Nexus, MRI and ServiceNow. Monitor and resolve ServiceNow tickets, create KB articles, assist users with reporting, accounting, permissions, and troubleshooting, track request trends, prepare metrics, and support project delivery and stakeholder communication.

Provide empathetic, real-time technical support via calls, chat, and email; troubleshoot platform issues, maintain help resources, escalate bugs and enhancement requests to Product, and partner with Customer Success to maximize user outcomes.

Provide advanced remote technical support and act as escalation point for engineers. Troubleshoot Microsoft 365/Teams/Exchange, Entra ID, networking (VPN, DNS, DHCP, firewalls), endpoints, backups, and enterprise applications. Maintain ticket documentation, coordinate vendor escalations, mentor junior staff, and contribute to knowledge base and process improvements while meeting service metrics.

Provide on-site (NYC) and remote end-user IT support: troubleshoot Windows/macOS/mobile devices, manage accounts in Azure AD/Active Directory, handle tickets, configure hardware and conferencing, use MSP tools, maintain documentation, and escalate complex issues.

Provide first-line technical support for clients: troubleshoot hardware and software, perform installations/upgrades, resolve issues via phone/chat/email, maintain tickets and client documentation, and provide occasional on-site assistance to ensure customer satisfaction.

Provide Tier 2 IT support to clients including remote and occasional onsite troubleshooting of servers, desktops, VMs, backups, and SaaS. Manage and prioritize tickets, communicate updates to customers, participate in hardware/firmware upgrades and process improvements, maintain documentation, and rotate on-call duties to ensure high customer satisfaction.

Provide desktop and end-user technology support including workstation design, imaging, configuration, maintenance, and break/fix. Support OS integration testing, collaborate with stakeholders to improve product performance and operational support, and contribute to estimates and delivery of work.

Provide Tier 1 and Tier 2 technical support for Humata Health's B2B SaaS, manage ticket triage/escalation and SLAs, implement and support AI-driven tools (chatbots, routing, predictive analytics), analyze support data to identify product/process improvements, and coordinate cross-functionally to ensure timely ticket resolution and a data-driven support culture.

Serve as first-line IT support for hardware, software, networking, and enterprise applications. Triage and resolve support tickets, manage onboarding/offboarding, administer Okta and endpoint management (Intune, Jamf), maintain device health and access controls, collaborate with Security and Engineering, document processes, and improve support workflows to ensure a secure, compliant, and user-friendly hybrid work environment.

Provide SharePoint administration and development support for FAA customers: design and deploy Power Apps, automate workflows with Power Automate, build Power BI reports, customize SharePoint (On-Prem/Online) using SPFx and PowerShell, manage site collections, create user accounts, gather requirements, troubleshoot issues, and lead or contribute to SharePoint projects.