Top IT Support & Helpdesk Jobs in Baltimore, MD

Provide Linux systems administration for a defense program: manage CentOS/RHEL/Rocky servers, upgrades, hardware installs, STE and data transfer tasks, PXE and VM builds, automation (Ansible), IDM/LDAP integration, TLS troubleshooting, and Windows workstation administration. Must hold active Top Secret/SCI with favorable polygraph.

Administer, install, configure, and troubleshoot FileNet P8 and Case Manager (ICM) components on WebSphere/Linux. Gather/validate infrastructure requirements, create installation/deployment documentation, support COTS installations, perform system administration, capacity forecasting, and resolve integration/configuration issues.

Provide day-to-day administration, monitoring, troubleshooting, and maintenance of enterprise IT systems. Support client/server, storage, network, and OS environments, deliver Tier 1/2 support, automate configuration/deployment with Ansible and Terraform, and support AWS cloud infrastructure while maintaining system reliability, documentation, and incident response.

Provide on-site Windows systems analysis and administration for classified government contracts: troubleshoot OS/software/hardware issues, manage Active Directory/GPOs, perform installs/patching, support backups/recovery, maintain security logging, use ticketing systems, assist testing and vendor troubleshooting, and follow strict information security policies.

Provide IT system administration and technical support for servers, desktops, storage, networks, and mobile devices. Configure and manage Linux systems, implement security best practices and patches, maintain hardware inventory, set up storage (NAS), perform Tier 1/2 break/fix support, and use command scripting to automate and troubleshoot tasks in support of defense clients.

Provide L2/L3 Linux systems administration: implement, troubleshoot, and maintain servers, storage, containers and virtualization; perform Tier 1/2 support, account and access management, security/ST&E compliance, automation/scripting, capacity planning, and escalation communication to agency management.

Provide Tier 1 and Tier 2 technical support to students, faculty, and staff for Windows and Microsoft 365 environments. Configure, deploy, image, and maintain Windows devices; support classroom AV, printers, phones, and network connectivity. Assist with cybersecurity initiatives, patch management, vendor coordination, documentation, and special projects. Occasional after-hours support and physical handling of equipment required.

Provide implementation, troubleshooting, and maintenance of IT systems; manage daily configuration and operations for servers, storage, network, and mobile devices; deliver Tier 1/2 support and escalations; configure Linux/Unix/Windows OS; optimize capacity and performance; support dispatch systems and mission architecture; analyze complex hardware/software integration and communicate status to management.

Provide implementation, troubleshooting, and maintenance of IT systems. Manage infrastructure and day-to-day operations, monitoring, and problem resolution for client/server, storage, network, and mobile devices. Deliver Tier 1 and Tier 2 support, escalate and communicate status, dispatch and resolve hardware issues. Configure and manage UNIX and Windows operating systems, install OS software, troubleshoot, and implement enhancements to improve reliability and performance.

Provide onsite IT support by maintaining device inventory and database records, performing hardware maintenance and troubleshooting, assisting with onboarding/offboarding logistics and account setup/removal, updating the IT knowledgebase, and supporting IT staff with documentation and process improvements.