ABOUT ROCKET LAB
Rocket Lab is the end-to-end space company building rockets, spacecraft, and critical subsystems that keep the world connected, protected, expand humanity’s reach to the Moon, Mars, and beyond. We move fast, build real hardware for meaningful missions, and make the impossible routine. Come shape the future with us.
SENIOR IT SUPPORT ANALYST I
As a Senior IT Support Analyst I based onsite at Rocket Lab’s Middle River, MD office, you will work closely with the IT Client Services Lead, and multiple IT teams, including Infrastructure and Launch, in a fast-paced and dynamic environment. You will be the senior on-site support person for the staff at this location. You will support on-site IT infrastructure – clients, servers and network – as well as for the staff and Launch Engineers/Technicians. This position will suit someone who is seeking autonomy and ownership over their own facility, while having the support of the wider IT team to collaborate on technical solutions. A natural curiosity, strong engineering judgement and a drive to continuously learn are essential. This is an opportunity to keep critical systems running for real space technology programs and contribute to missions that are literally reaching for the stars.
WHAT YOU WILL DO
- Service Delivery & Support:
- Carry out the day-to-day functions required to provide the efficient delivery of IT services to Rocket Lab
- Track and update support desk Incident, Request, Problem, Change and Project tickets, along with related documentation
- Diagnose and resolve complex IT issues independently when no runbook exists – then build one
- Provide instruction, guidance, technical support and documentation to teams across the site
- Provide support to Launch and Mission Operations during launch periods
- Site Ownership & Stakeholder Engagement:
- Take ownership of on-site IT infrastructure, including clients, servers and network
- Build strong relationships across site leadership, engineering and technician teams
- Be the recognized subject matter expert for IT
- Own medium to complex IT projects end-to-end and collaborate with the wider IT team on technical solutions
YOU’LL BRING THESE QUALIFICATIONS:
- 5+ years' experience in IT support, systems or infrastructure roles, with a STEM degree or equivalent technical background, including demonstrable time operating with limited onsite supervision
- Working knowledge of a service delivery framework such as ITIL, and practical experience with formal Change, Incident, Problem and Configuration management
- Experience across most, and deep capability in at least three, of the following:
- Windows and Linux desktop and server operating systems (including imaging, ongoing maintenance, patching, troubleshooting)
- PC and server hardware, including build, repair, upgrade and component-level diagnosis
- Networking (switching, VLANs, routing basics, TCP/IP, DNS, DHCP, wireless, PoE, structured cabling and fibre) and troubleshooting
- Scripting and automation (e.g. PowerShell, Python, Bash)
- Active Directory and Group Policy
- Monitoring, alerting and observability platforms
- Experience owning a medium to complex, end-to-end IT project across all phases – from initial requirements gathering and planning through implementation, testing, stakeholder coordination and ongoing operational support
- Familiarity with common AI platforms and the ability to write effective prompts, evaluate AI-generated outputs, and identify opportunities to leverage AI to improve service delivery and operational efficiency
- Excellent problem-solving and analytical skills, with the ability to see the big picture and make connections
- Ability to communicate and present complex and technical concepts and ideas to a general audience
THESE QUALIFICATIONS WOULD BE NICE TO HAVE:
- Certifications in ITIL, CompTIA (A+/Network+/Security+), Microsoft, or a network vendor certification
- Cloud-based technologies (Azure, AWS, O365)
- Virtualization technologies and public/private cloud environments Infrastructure as a Service (IaaS) and Infrastructure as Code (IaC) tools such as Ansible and Terraform
- Industrial/OT environments
- Video surveillance and NVR platforms, media streaming, and radio/voice comms systems
- Telemetry, time-series or test data pipelines and storage
- Security and compliance frameworks such as NIST 800-171, CMMC or ISO 27001
- Experience in fast-paced, high-tech industries such as semiconductors or aerospace, supporting engineers, labs, manufacturing, and critical operations such as mission control, launch and test ops
This position may require prolonged periods of sitting, standing, walking, computer work, and occasional exposure to moderate levels of noise, dust, and fumes in production areas.
Level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.
Base salary is just one component of our total rewards package at Rocket Lab. Employees may also receive company equity and access to a robust benefits package including: top tier medical HMO, PPO & a 100% company-sponsored medical HSA plan option, dental and vision coverage, 3 weeks paid vacation and 5 days sick leave per year, 11 paid holidays per year, flexible spending and dependent care savings accounts, paid parental leave, disability insurance, life insurance, and access to a 401(k) retirement plan with company match. Other perks include: discounted employee stock purchase program, and free snacks/drinks onsite.
Eligibility for benefits may vary based on employment status, please check with your recruiter for a comprehensive list of the benefits available for this role. Benefit programs are subject to change at the company’s discretion.
WHAT TO EXPECT
We’re on a mission to unlock the potential of space to improve life on Earth, but that’s not an easy task. It takes hard work, determination, relentless innovation, teamwork, grit, and an unwavering commitment to achieving what others often deem impossible. Our people out-think, out-work, and out-pace. We pride ourselves on having each other’s backs, checking our egos at the door, and rolling up our sleeves on all tasks big and small. We thrive under pressure, work to tight deadlines, and our focus is always on how we can deliver, rather than dwelling on the challenges that stand in the way.
Important information:
FOR CANDIDATES SEEKING TO WORK IN US OFFICES ONLY:
To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR), Rocket Lab Employees must be a U.S. citizen, lawful U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum, or be eligible to obtain the required authorizations from the U.S. Department of State and/or the U.S. Department of Commerce, as applicable. Learn more about ITAR here.
Rocket Lab provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment at Rocket Lab, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Applicants requiring a reasonable accommodation for the application/interview process for a job in the United States should contact Giulia Johnson at [email protected] dedicated resource is intended solely to assist job seekers with disabilities whose disability prevents them from being able to apply/interview. Only messages left for this purpose will be considered. A response to your request may take up to two business days.
FOR CANDIDATES SEEKING TO WORK IN NEW ZEALAND OFFICES ONLY:
For security reasons, background checks will be undertaken prior to any employment offers being made to an applicant. These checks will include nationality checks as it is a requirement of this position that you be eligible to access equipment and data regulated by the United States' International Traffic in Arms Regulations.
Under these Regulations, you may be ineligible for this role if you do not hold citizenship of Australia, Japan, New Zealand, Switzerland, the European Union, or a country that is part of NATO, or if you hold ineligible dual citizenship or nationality. For more information on these Regulations, click here ITAR Regulations.
Skills Required
- 5+ years of experience in IT support, systems, or infrastructure roles
- STEM degree or equivalent technical background
- Demonstrated experience operating with limited onsite supervision
- Working knowledge of an IT service delivery framework such as ITIL
- Practical experience with Change, Incident, Problem, and Configuration management
- Experience with Windows and Linux desktop and server operating systems, including imaging, maintenance, patching, and troubleshooting
- Experience with PC and server hardware, including building, repairing, upgrading, and component-level diagnosis
- Experience with networking, including switching, VLANs, routing basics, TCP/IP, DNS, DHCP, wireless, PoE, structured cabling, and fiber
- Experience with scripting and automation using PowerShell, Python, Bash, or comparable tools
- Experience with Active Directory and Group Policy
- Experience with monitoring, alerting, or observability platforms
- Experience owning a medium-to-complex end-to-end IT project through requirements, planning, implementation, testing, stakeholder coordination, and operational support
- Familiarity with common AI platforms, effective prompt writing, evaluation of AI-generated outputs, and identifying service-delivery applications
- Excellent problem-solving and analytical skills
- Ability to communicate and present complex technical concepts to general audiences
- ITIL, CompTIA A+, Network+, or Security+ certification
- Microsoft or network vendor certification
- Experience with Azure, AWS, or Microsoft 365
- Experience with virtualization, public or private cloud, IaaS, IaC, Ansible, or Terraform
- Experience in industrial or operational technology environments
- Experience with video surveillance, NVR platforms, media streaming, or radio and voice communications systems
- Experience with telemetry, time-series, or test data pipelines and storage
- Knowledge of NIST 800-171, CMMC, or ISO 27001
- Experience supporting engineers, laboratories, manufacturing, mission control, launch, or test operations in aerospace, semiconductor, or other high-tech industries
Rocket Lab Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Rocket Lab and has not been reviewed or approved by Rocket Lab.
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Healthcare Strength — Health coverage is described as robust, with multiple HMO/PPO options and a 100% company‑sponsored HSA plan alongside dental and vision. Company materials and postings also note life and disability insurance and an overall strong medical offering for U.S. roles.
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Equity Value & Accessibility — Equity participation is emphasized through RSUs and a discounted ESPP with a look‑back feature, positioned as a meaningful part of total rewards. Filings and benefits summaries highlight broad accessibility to ownership programs across many roles.
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Leave & Time Off Breadth — Time off is outlined as a full suite that includes paid vacation, sick time, paid holidays, and paid parental leave. Some locations also feature supportive extras such as a childcare concierge and onsite amenities.
Rocket Lab Insights
What We Do
Founded in 2006, Rocket Lab is an end-to-end space company with an established track record of mission success. We deliver reliable launch services, spacecraft components, satellites and other spacecraft and on-orbit management solutions that make it faster, easier and more affordable to access space. Headquartered in Long Beach, California, Rocket Lab designs and manufactures the Electron small orbital launch vehicle and the Photon satellite platform and is developing the Neutron 8-ton payload class launch vehicle. Since its first orbital launch in January 2018, Rocket Lab’s Electron launch vehicle has become the second most frequently launched U.S. rocket annually and has delivered 100+ satellites to orbit for private and public sector organizations, enabling operations in national security, scientific research, space debris mitigation, Earth observation, climate monitoring, and communications. Rocket Lab’s Photon spacecraft platform has been selected to support NASA missions to the Moon and Mars, as well as the first private commercial mission to Venus. Rocket Lab has three launch pads at two launch sites, including two launch pads at a private orbital launch site located in New Zealand and a second launch site in Virginia, USA which is expected to become operational in late 2022. To learn more, visit www.rocketlabusa.com.
