Top IT Support & Helpdesk Jobs in Baltimore, MD

Lead and execute remote technical implementations for dental practices from signing through go-live. Configure PMS integrations, set up remote access and network configurations, manage AWS-hosted Windows VMs/ETL, handle support volume, liaise with MSPs, and improve onboarding processes and automation while partnering with cross-functional teams.

Provides onsite and remote technical support for desktops, laptops, software, network resources, and end users across Hunt Valley locations. Responsibilities include ticket resolution, troubleshooting, software installation, documentation, knowledge-base maintenance, and on-call emergency support. The role requires adherence to IT, safety, quality, and security procedures in a regulated medical manufacturing environment, with collaboration across teams and occasional manufacturing-floor support.

Provides second-tier help desk support in a Windows and Microsoft Office environment. Troubleshoots hardware, software, network connectivity, enterprise access, and specialized applications; documents and resolves service requests; supports infrastructure projects and system rollouts; mentors help desk staff; assists with system administration; and delivers technical guidance to internal and external users.

Monitors 24/7 mainframe and distributed batch production workloads, data exchanges, system recycles, and job streams. Investigates failures, performs restarts, JCL overrides, emergency changes, and recovery procedures. Processes scheduling and on-demand requests, tracks incidents, escalates problems, supports internal and external users, and maintains operational documentation and audit records. The role is fully onsite on an overnight Thursday-through-Monday shift and requires potential emergency and holiday coverage.

Maintains complex, geographically distributed and air-gapped IT environments. Installs, configures, patches, hardens, troubleshoots, and optimizes Windows and Linux servers, workstations, applications, virtualization platforms, and network infrastructure. Administers Active Directory, server enclaves, security tools, PKI, vulnerability management, backups, and system documentation. Supports end users and technical teams, resolves operational issues, assists with accreditation, and communicates outage and upgrade resolutions. Requires an active Top Secret/SCI clearance with NSA full-scope polygraph and occasional travel.

Onsite infrastructure administrator responsible for administering and automating on-prem and cloud environments, building CI/CD pipelines, managing Windows/Linux systems and virtualized platforms, documenting hardening/compliance (DISA STIG, NIST), integrating COTS solutions, and collaborating on secure enterprise architecture and vulnerability/incident response.

Leads global workplace technology services, overseeing endpoint standards, device lifecycle management, Intune administration, provisioning, security compliance, patching, and application deployment. Coordinates workplace technology specialists, manages vendors, provides escalation support, drives projects and automation, and improves employee technology experiences across Windows and macOS environments. Partners with infrastructure, security, service operations, and Microsoft 365 teams while maintaining documentation, asset accuracy, compliance, and service quality.

Provides technical support for faculty, staff, and students using campus computers, software, peripherals, classroom technology, and mobile devices. Installs, configures, tests, and upgrades systems; troubleshoots Windows, hardware, software, network, printing, conferencing, and telephony issues; coordinates with vendors and technology staff; trains users; and assesses technology needs for purchases.

Provides Tier 1 help desk support by triaging and resolving tickets, managing JIRA workflows, assisting with account access, training users, and maintaining technical documentation. Performs testing, requirements analysis, trend analysis, metrics reporting, and process improvement. The role interfaces with government customers, reports ticket status, and recommends solutions for recurring issues while supporting intelligence community systems.

Supports operational monitoring of production and pre-production systems, including incident triage, ticket and change-request review, issue investigation, escalation, reporting, documentation, and service restoration. Uses monitoring and logging tools such as Splunk and New Relic, collaborates with technical support teams, assists with testing and root-cause analysis, and participates in rotational on-call and off-hours coverage. Requires foundational programming, systems analysis, troubleshooting, networking, security, and operational knowledge.