Top IT Support & Helpdesk Jobs in Baltimore, MD

Provide technical support for Self-managed and GitLab.com customers via tickets and calls; troubleshoot Linux systems and GitLab installations; write bug reports, documentation, and fixes; collaborate with Product, Development, Infrastructure, and Customer Success; participate in on-call rotations and hiring processes.

Provide advanced L2 technical support for Runpod customers: troubleshoot escalated issues, analyze logs and code, use scripting and diagnostics, liaise with engineering and infra teams, create documentation and training, and deliver multi-channel support including weekend availability.

Serve as the primary technical support contact for customers: troubleshoot Windows and macOS issues, configure and debug antivirus and management tools, escalate incidents, follow up to resolution, update documentation, and continuously learn product and internal procedures to maintain high CSAT.

Provide fast, technically sound support for a B2B SaaS CRM via email, chat, and video. Troubleshoot APIs, integrations, and product issues; document bugs; contribute to documentation; advocate customer feedback to Product and Engineering; and help customers implement scalable workflows and best practices.

Lead and develop a team of Technical Support Engineers to manage day-to-day support operations, escalations, SLA adherence, and tooling. Partner with Engineering, Product, and Customer Success to resolve API, integration, SSO/SCIM, and cloud-related issues, improve processes and runbooks, drive metrics-informed improvements, and scale global support coverage and enablement.

Provide high-volume, phone-based technical support and first-line resolution for hardware, software, networking and access issues. Log and track incidents in ServiceNow/ITSM, escalate complex problems, suggest process improvements, and maintain security and confidentiality while working from an approved remote workspace on a set evening/weekend schedule.

Provide first-line technical support via phone, email, chat, and ticketing systems; diagnose and resolve hardware, software, networking, and account issues; escalate complex problems, document interactions, maintain KB articles, and collaborate with engineering and QA to improve product performance.

Provide frontline IT support via phone, email, chat, and ServiceNow tickets. Troubleshoot basic hardware, software, and network issues; install and update software; assist with account/password resets and peripherals; maintain asset inventory and documentation; escalate complex issues; contribute to knowledge base and mentor new hires. On-site in Annapolis Junction with a Friday–Monday 12pm–10pm schedule. Requires an active security clearance with FS polygraph and a technical bachelor's degree (or 10 years system administration experience as substitute).

Provide system administration, O&M, and security management for a complex, geographically distributed network. Install/configure applications and servers, patch and harden systems, manage virtualization, handle troubleshooting, maintain documentation, and support air-gapped enclaves and off-site locations.

Provide system administration for mission-critical IT systems: implement, troubleshoot, maintain and monitor servers, storage, network and endpoints. Perform Tier 1/2 support, manage UNIX and Windows OS, support escalation processes, and apply DevOps tools (Ansible, Terraform) and AWS integrations in a secure, classified environment.