Top IT Support & Helpdesk Jobs in Baltimore, MD

Provide Tier 1/2 cloud support for enterprise customers during East Coast business hours. Handle password resets, access provisioning, AWS Workspaces and VPN troubleshooting, IAM and SSO issues, initial cloud networking diagnostics, incident escalation, documentation, and knowledge-base contributions while collaborating with senior engineers to resolve complex incidents.

Provide technical support and troubleshooting for network, desktop, and systems hardware/software; deliver remote support worldwide; investigate, resolve, and escalate cloud infrastructure and helpdesk issues; install and move equipment; perform data transfer tasks and integrity testing.

Maintain and administer RedHat/CentOS Linux VMs in cloud environments (primarily AWS). Apply patches and IAVA security updates, manage backups, deploy monitoring and applications, troubleshoot servers, support developers and escalated customer tickets, and assist with equipment installation and cabling.

Support a U.S. government customer handling Tier 1 help desk and Tier 2 escalations. Configure and manage UNIX/Linux and Windows systems, implement enhancements to improve reliability and performance, and use scripting to automate tasks. Maintain security posture per clearance and certification requirements.

Provide face-to-face software and hardware support for Mobile Research Vehicles (MRVs): coordinate telecom/vendor installs, inspect and establish telephone/network connectivity, reinstall and test IT equipment, manage Linux/Windows servers and backups, maintain wireless and network hardware, troubleshoot endpoints and Microsoft 365, use ticketing/ITSM, coordinate repairs (may require travel), and be on-call including weekends.

Provide technical support for voice, video, and communications systems in a 24x7 operations center environment. Schedule and operate VTC platforms (Teams, Cisco, Zoom, Polycom), monitor system health, troubleshoot incidents, coordinate escalations, document outages and follow SOPs, and support emergency response activities. Must hold an active TS/SCI clearance.

Provide enterprise-level system administration: design networks and bills of materials, document installations, collaborate with network/storage/server teams, assess capacity/power/space/cooling/funding, perform certification/accreditation and risk assessments, optimize system operations, configure Linux/Unix/Windows, manage VMware virtual servers, and produce technical documentation. Requires TS/SCI with polygraph.

The Lab Manager will handle Help Desk functions, support equipment and user setups, manage tickets, and assist with systems administration tasks while maintaining asset records and providing support for lab staff.

The Help Desk Specialist provides technical support for desktop and network issues, manages Active Directory, and maintains enterprise systems to ensure operational efficiency and compliance with security standards.

The Technical Support Specialist provides Tier 1 Help Desk support, manages user accounts, tracks issues, and collaborates on application support and documentation.