Top Operations & Support Jobs in Baltimore, MD

Owns and optimizes the marketing technology stack, primarily HubSpot, while improving processes, data quality, automation, analytics, and reporting. Leads cross-functional projects across Marketing, Sales, and RevOps; implements AI-powered workflows; manages lead scoring and lifecycle automation; and provides internal MarTech training and expertise.

Talent community opportunity for future business roles at RapidSOS. Responsibilities may include owning strategic initiatives, collaborating with senior leaders and cross-functional teams, and developing strategies, tools, and processes that support company growth and stakeholder value. Candidates should be self-motivated, adaptable, detail-oriented, collaborative, and comfortable working in a fast-paced startup environment.

Supports education technology service delivery for public-sector clients. Responsibilities include investigating client issues, coordinating resolutions, gathering requirements, documenting processes, analyzing workflows, supporting software enhancements, participating in user acceptance and regression testing, and assisting with releases, change management, and feature adoption. The role is intended for early-career professionals with strong analytical, communication, problem-solving, and learning skills.

Manage the end-to-end customer contracting lifecycle, including intake, review, approvals, negotiation coordination, execution, retention, and handoff. Own contract operations processes, CLM and Salesforce workflows, reporting, governance, and data integrity. Partner with Legal, Sales, Finance, Service Delivery, Security, and Customer Success to improve compliance, efficiency, visibility, automation, and turnaround times across commercial contracting.

Investigates, evaluates, and manages workers’ compensation claims across multiple jurisdictions. Responsibilities include determining coverage and compensability, reviewing medical information, managing reserves and costs, pursuing subrogation, handling litigated claims, conducting claim reviews, documenting files, and communicating with policyholders, agents, vendors, and legal stakeholders.

Owns configuration control and product data integrity for aerospace hardware across design, manufacturing, quality, and supply chain. Administers Arena PLM, maintains item masters, BOMs, revisions, lifecycle phases, and engineering changes, and supports review and configuration control boards. Audits records, maintains configuration baselines and traceability, develops procedures, trains stakeholders, and prepares documentation for audits and customer reviews. This remote role requires 25% travel.

Vice President-level strategic planning role at a fully remote digital marketing agency. The provided description does not specify detailed responsibilities or qualifications, but the position likely supports enterprise strategy, growth planning, and organizational priorities. Tinuiti offers comprehensive healthcare, retirement matching, paid leave, wellness benefits, equity, and professional development programs.

Supports executive leadership by translating priorities into operating plans, coordinating cross-functional initiatives, managing business cadences, preparing executive communications, analyzing performance, mitigating risks, and driving continuous improvement. The role provides operational visibility, accountability, stakeholder alignment, and strategic implementation across the organization. It requires business acumen, leadership, strategic planning, project oversight, risk management, and at least four years of management experience.

Own and improve the marketing technology ecosystem, including CRM and marketing automation integrations, ABM orchestration, data enrichment, routing, and workflow automation. Build production AI and API-driven workflows for lead scoring and prioritization, maintain data integrity, troubleshoot sync issues, and document system changes. Enable marketers through self-service dashboards, reporting, and training while partnering closely with Sales and RevOps to improve pipeline efficiency.

Serve as the strategic and operational partner to the AI and Data Transformation & Analytics Practice Leader. Own leadership cadence, strategic initiative execution, AI governance, investment oversight, FP&A partnership, pipeline and revenue enablement, communications, and change management. Coordinate cross-functional stakeholders, improve practice operations, support executive forums, and ensure accountability, financial discipline, and alignment with firmwide strategy.