Director - Business Operations

Posted Yesterday
Hiring Remotely in US
Remote
130K-230K Annually
Senior level
Information Technology • Software
The Role
Supports executive leadership by translating priorities into operating plans, coordinating cross-functional initiatives, managing business cadences, preparing executive communications, analyzing performance, mitigating risks, and driving continuous improvement. The role provides operational visibility, accountability, stakeholder alignment, and strategic implementation across the organization. It requires business acumen, leadership, strategic planning, project oversight, risk management, and at least four years of management experience.
Summary Generated by Built In
About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.

 

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:

  • Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

  • Continuous professional growth and leadership opportunities.

  • Health, wellness, and financial benefits to offer peace of mind to you and your family.

  • World-class facilities and the technology you need to thrive – in our offices or yours. 

Job Summary

The Director of Business Operations will support the Head of Spend Optimization Services and Canada by translating executive priorities into clear operating plans, coordinated execution, and measurable business outcomes. This role will support strategic planning, executive communications, business reviews, cross-functional alignment, and follow-through on key initiatives across the organization. The position requires a trusted operator who can bring structure to ambiguous priorities, improve operating cadence, surface risks and decisions, and ensure leadership has the visibility needed to drive the business forward.

Role Description


  • Support the Head of Spend Optimization Services and Canada by translating executive priorities into structured plans, operating rhythms, and clear execution ownership.
  • Coordinate cross-functional initiatives across teams, ensuring stakeholders are aligned on goals, timelines, dependencies, and decision points.
  • Prepare leadership updates, business review materials, and executive-level communications that provide clear visibility into priorities, risks, progress, and outcomes.
  • Establish and manage operating cadences, including recurring leadership meetings, follow-ups, action tracking, and accountability mechanisms.
  • Analyze business performance, operational data, and stakeholder input to identify trends, risks, gaps, and opportunities for improvement.
  • Build and maintain relationships with key stakeholders to support operational initiatives and drive organizational success.
  • Ensure compliance with operational policies, procedures, and standards, safeguarding the organization’s integrity and reputation.
  • Identify and mitigate operational risks through comprehensive risk management strategies and contingency planning.
  • Report on operational performance and strategic initiatives to senior leadership, providing insights and recommendations for future planning.
  • Drive innovation in operational practices, leveraging technology and best practices to enhance productivity and performance.


Behaviors and Competencies


  • Strategic Thinking: Can analyze complex situations, drive organizational transformation, and adapt strategies to changing market conditions.
  • Leadership: Can lead strategic team initiatives, inspire others to take leadership roles, and foster a culture of shared responsibility and continuous improvement.
  • Business Acumen: Can provide strategic guidance and insights to drive overall business success.
  • Communication: Can lead and model exceptional communication at all levels of the organization, develop and implement communication strategies, and coach others to improve their communication skills.
  • Collaboration: Can lead complex team projects, inspire others to collaborate effectively, and foster a culture of mutual respect and shared purpose.
  • Problem-Solving: Can lead strategic problem-solving initiatives, inspire others to improve their problem-solving skills, and foster a culture of proactive problem-solving.
  • Innovation: Can proactively lead organizational adaptability, inspire creativity, and foster a culture of continuous improvement.
  • Results Orientation: Can inspire a culture of results-orientation across the organization, setting high standards and holding everyone accountable for achieving results.
  • Adaptability: Can drive strategic transformations, inspire others to embrace change, and foster a culture of continuous adaptation.
  • Strategic Implementation: Can lead the development and execution of comprehensive strategic plans, inspire and guide teams, and drive organizational change to achieve strategic objectives.
  • Continuous Improvement: Can lead others in identifying and implementing major improvements and proactively drive continuous improvement across the organization.

Skill Level Requirements


  • Comprehension of the inner workings of a company, including its market positioning, competitive dynamics, and operational processes, to inform decision-making and drive sustainable growth. - Expert
  • Ability to oversee and direct projects to completion, ensuring goals are met, resources are utilized efficiently, and stakeholders are satisfied. - Expert
  • Ability to identify and mitigate risks, aligning with the responsibility of safeguarding the organization’s operations and reputation. - Expert
  • Proficiency in building and maintaining relationships with internal and external stakeholders to drive strategic initiatives and organizational success. - Expert
  • Skilled in strategic planning and implementation. - Expert
  • Skilled in providing guidance and mentorship to teams to enhance their performance and support their professional development. - Expert

Other Requirements


  • Completed Bachelor's Degree in Business or a related field, or relevant work experience required
  • 7-10 years of experience in Business, Information Technology, or a relevant functional area
  • 4+ years of experience in a management position required
  • Ability to travel to SHI, Partner, and Customer Events
  • Ability to travel 25%

The estimated annual pay range for this position is $130,000 - $230,000, which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.   

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status 

Skills Required

  • Bachelor's degree in Business or a related field, or relevant work experience
  • 7-10 years of experience in Business, Information Technology, or a relevant functional area
  • 4+ years of experience in a management position
  • Ability to travel to SHI, partner, and customer events
  • Ability to travel 25%

SHI International Corp. Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about SHI International Corp. and has not been reviewed or approved by SHI International Corp..

  • Healthcare Strength — Feedback suggests the medical, dental, vision, and pharmacy offerings are comprehensive, with multiple plan options, telemedicine access, and solid ancillary coverage.
  • Wellbeing & Lifestyle Benefits — Feedback suggests onsite fitness centers, wellness programs that can reduce premiums, and discounts/purchase programs provide meaningful lifestyle support.
  • Strong & Reliable Incentives — Feedback suggests commission structures in sales and premium totals in certain technical presales roles create notable upside potential for strong performers.

SHI International Corp. Insights

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The Company
HQ: Somerset, NJ
7,309 Employees

What We Do

Think of SHI as your personal technology concierge. We connect your team with the IT solutions and services you need to support your organizational growth and employee experience. Whether you’re building a modern hybrid workplace, defending against an evolving threat landscape, making the cloud work harder for you, or searching for ways to optimize your software portfolio, our friendly 6,000-person team is ready to solve what’s next for your organization. Our in-house data center integration, device configuration, and deployment and license advisory services, plus our top-tier status with vendors and flexible financing make life simpler for IT decision makers. Execute your IT vision with stress-free, scalable solutions you – and your people – will love. SHI is proud to be the largest Minority/Woman Owned Business Enterprise (MWBE) in the United States.

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