Top Operations & Support Jobs in Baltimore, MD

Own and build the revenue operations function across Sales, Marketing, and Customer Success. Lead revenue strategy, GTM systems, lead routing, territory design, forecasting, reporting, deal desk, compensation planning, and cross-functional processes. Manage Salesforce, HubSpot, Gong, Intercom, warehouse integrations, APIs, Python, and AI tooling to improve data quality and operational efficiency. Partner with Finance, Analytics, and GTM leadership while managing a Revenue Operations Manager and directing GTM engineering resources.

Own day-to-day corporate IT operations, including access provisioning and deprovisioning, Google Workspace administration, device procurement and lifecycle management, asset inventory, and Tier 1 support. Manage MSP performance through SLA scorecards covering tickets, patching, endpoint security, and onboarding. Support SSO, password management, MDM/BYOD compliance, security tooling, and regulated-environment requirements while improving onboarding and offboarding processes.

Provides advanced technical support for LifewayWorship.com and escalated customer issues. Manages digital and physical worship assets, audio edits, artwork, vendor fulfillment, rights administration, database accounts, and mailing lists. Collaborates with programmers on regression testing, bug fixes, and feature support, while supporting worship initiatives, content development, ministry partnerships, and process improvements. The role is remote within the U.S. with occasional travel to Nashville.

General expression-of-interest opportunity for candidates interested in engineering, product, bioinformatics, AI/ML, sales, customer success, marketing, strategy, finance, HR, IT, or administrative support. Form Bio seeks collaborative, self-motivated, organized professionals with strong communication, analytical, interpersonal, and problem-solving skills. A bachelor’s degree or equivalent experience and prior experience in fast-paced scaling organizations are preferred. Roles may be remote or based in Austin, Texas.

Administer, configure, maintain, and troubleshoot SharePoint Online and Microsoft 365 environments. Support sites, pages, workflows, libraries, permissions, content management, and enterprise collaboration tools. Assist with Power Apps, Power BI, and Power Automate solutions, integrations, governance, security, and compliance. Provide technical support to users and collaborate with developers, data specialists, project managers, and business stakeholders. The role requires federal program experience and eligibility for IRS staff-like access and Moderate Risk screening.

Provides Tier 2 and Tier 3 technical support, system administration, health monitoring, troubleshooting, configuration, and software updates for a federal law enforcement client. Trains users, manages credentials and licenses, documents support activities in Salesforce, produces usage reports, and serves as a technical liaison between the client and internal teams. May assist investigations, participate in on-call duties, and travel monthly to the Washington, D.C. area.

Leads regional customer service operations for transit bus clients, managing cross-functional service teams, warranty execution, staffing, facilities, customer relationships, scorecards, commercial opportunities, bids, and process improvements. Oversees regional service managers and customer support activities while coordinating with production, quality, sales, and other regional leaders. Requires extensive transit industry experience, strong knowledge of vehicle mechanical and electrical systems, customer service expertise, analytical ability, and regular travel.

Coordinates contract administration, bid and RFP submissions, compliance documentation, audits, reporting, renewals, and deadlines. Maintains accurate contract records, trackers, certifications, and supporting files; reviews documentation for discrepancies; supports policies and procedures; and collaborates with Sales, Finance, and Operations to resolve issues and meet contractual requirements.

Leads day-to-day operations across a multi-location studio network, corporate team, call center, inventory, warehouse, payroll, facilities, vendors, recruiting, and compliance coordination. Builds operating systems, scorecards, accountability cadences, and processes that improve profitability, staffing, inventory accuracy, payroll execution, and location performance. Manages operational decisions, resolves recurring issues, supports new-location growth, and travels extensively to studio locations.

Coordinates field operations, employee schedules, staffing, travel, onboarding, timesheets, billing reconciliation, purchase orders, and operational reporting. Serves as a liaison for field employees and collaborates with accounting and operations teams to resolve payroll, invoicing, and documentation discrepancies. Maintains accurate records, supports audits, tracks KPIs, promotes safety, and contributes to process improvements.