Top Operations & Support Jobs in Baltimore, MD

Part-time internship supporting CRM architecture, data integrity, process documentation, operational audits, and KPI dashboarding. Build SOPs, centralize lead/project data, identify workflow bottlenecks, and deliver reporting to leadership to scale and improve operational processes.

Leads a team of 13–15 Fraud Associates responsible for protecting cardholders from fraudulent activity. Oversees coaching, performance management, scheduling, escalations, staffing, and career development. Uses operational data and dashboards to improve accuracy and efficiency, handles complex fraud cases, translates policy updates into team guidance, and helps build scalable fraud operations processes and culture.

Own the company-wide IT function for approximately 350 employees, including identity, device management, SaaS administration, onboarding and offboarding, support, security operations, vendor and budget management, AI platform governance, automation, and SOC 2 controls. Maintain Okta, Google Workspace, Slack, Mac MDM, passwordless authentication, HRIS-driven lifecycle automation, and self-service IT systems while improving efficiency and documentation.

Short-term, remote paid project to export and redact personal financial data from at least seven apps/services (covering five mandatory categories), create two financial artifacts, follow quality and recency requirements, and submit redacted files for review and final approval.

Test digital math curriculum for mathematical errors, typos, formatting issues, grading bugs, and visual defects. Verify digital problems against original designs, document issues, and collaborate with curriculum designers to complete revisions and meet project deadlines. The role requires college-level calculus knowledge, exceptional attention to detail, clear communication, and preferably a mathematics degree or experience testing digital educational materials.

Leads Sunrun’s Central Install Quality Review team and drives installation quality, consistency, and continuous improvement. Responsibilities include coaching staff, resolving escalated field quality issues, conducting root-cause analysis, improving the FIC app with AI and automation, developing quality training programs, and overseeing Channel Partners and License Holders through audits, reporting, and accountability processes.

Develop three requirements-driven technical reports from engineering data, SME input, government requirements, templates, and reference materials. Prepare safety and health hazard assessments, collaborate with mechanical engineers, revise deliverables based on government feedback, and potentially support technical manuals and training materials. The role requires strong technical writing, editing, organization, independent work, confidentiality, and flexibility to meet tight deadlines and fluctuating workloads.

Provides frontline help desk support by diagnosing and resolving hardware, software, network, account, and connectivity issues. Installs and configures systems, manages user accounts and permissions, documents solutions, maintains knowledge bases, monitors IT systems, supports technology projects, and escalates complex problems. The role also handles phone triage, follows security and compliance procedures, and delivers customer-focused assistance within service-level expectations.

Provides frontline IT help desk support by diagnosing and resolving hardware, software, network, account, VPN, printer, and endpoint issues. Installs and configures systems, manages user accounts and permissions, documents solutions, monitors IT systems, follows security procedures, and escalates complex problems. Supports upgrades, deployments, network expansions, and users through phone, email, and ticketing systems while meeting service-level expectations.

Configure, optimize, and support UKG Pro WFM scheduling and clinical scheduling extensions. Partner with HR, operations, payroll, and IT to improve staffing, ensure labor and healthcare compliance, maintain data accuracy, troubleshoot issues, support upgrades, develop training materials, and provide workforce analytics for staffing decisions.