Top Customer Success Jobs in Baltimore, MD

Seeking a Client Executive in Supply Chain Defense to drive revenue growth by promoting tailored SCD solutions, leading the sales process, collaborating cross-functionally, and engaging with prospects through consultative selling. Responsibilities also include strategic planning, Salesforce administration, and upholding integrity in SCD engagements.

The Community Compliance & Resyndication Specialist is responsible for managing Tax Credit, HAP, RAP, and Section 8 files, overseeing new move-ins and recertifications to ensure compliance with state and federal guidelines, and conducting audits on compliance paperwork. The role requires strong organization, customer service, and communication skills.

The Delegate Authorizing Official Representative 3 will support security requirements for data protection by conducting risk assessments, managing cybersecurity functions, and preparing security authorization documentation. The role involves interaction with IT teams and corporate officers to achieve cybersecurity objectives, contribute to security architecture, and integrate legacy systems.

The Senior All-Source Analyst will provide advanced operational expertise in all-source analysis, synthesizing intelligence to address national security issues. Responsibilities include leading multi-source analytical efforts, managing operational data, producing intelligence briefs, and overseeing Standard Operating Procedures.

The Manager of Client Services oversees day-to-day operations for the Client Services teams, ensuring exceptional customer support. Responsibilities include managing recruitment, training initiatives, customer feedback strategies, and fostering strong relationships with customers and stakeholders to drive engagement and satisfaction.

The Specialist in Quality Management System will support the development and compliance of industry standards, conduct internal assessments, manage documentation, and implement process improvements in quality assurance. Responsibilities include data analysis for quality metrics, conducting quality audits, and ensuring alignment with quality standards. Key skills include effective communication, organization, and the ability to manage audits.

The Customer Support Specialist provides virtual assistance to callers, specifically addressing concerns related to fraud. Responsibilities include utilizing a computer to access information, following documented processes, communicating effectively with customers, and overcoming challenges in customer interactions. Flexibility in work hours is essential, as well as the ability to work independently in a remote setting.