Top Customer Success Jobs in Baltimore, MD

As a Technical Implementation Specialist, you will serve as the primary technical resource for large provider groups, leading Health System integration projects, coordinating efforts across teams, and ensuring effective onboarding and support experiences for enterprise clients while optimizing integration processes.

The Sr. EDI Specialist supports the Sales organization by providing technical solutions for clients and managing the implementation of EDI workflows. They facilitate communication between clients and internal teams, resolve issues, offer training on EMR systems, and analyze client ordering patterns to improve efficiency.

The Client Manager is accountable for proactive customer management, education, development, profitable growth, and retention of client accounts. This role involves driving integrated enrollment strategies and providing excellent customer service and ongoing support to enhance client relationships and maximize participation in Unum's portfolio of products.

The Client Advisor at Acrisure will focus on growing revenue through new client acquisition and fostering relationships. Responsibilities include developing sales plans, managing client information, delivering proposals, and maintaining high client satisfaction. The role demands a strategic approach to identify growth opportunities and meet sales quotas.

The Sr. UX Specialist will be responsible for user-centered design, conducting usability tests, documenting user requirements and design recommendations, and presenting findings. They will interface with customers and collaborate on technical communications. A digital portfolio of design work must be provided for review.

As a Client Services Representative, you'll engage with potential customers, answer questions about products and services, handle orders and inquiries, recommend solutions, and maintain product knowledge. You will work both independently and as part of a collaborative team to enhance customer satisfaction and contribute to team success.

The Customer Service Associate provides fast and friendly assistance to customers, assesses their needs, and ensures compliance with guidelines. Responsibilities include answering questions, processing orders, and collaborating with team members to enhance customer relationships and improve service procedures.

The Mid Level SIGINT Specialist will provide intelligence support for operations, training exercises, and strategic engagement. Responsibilities include researching databases, analyzing intelligence information, and authoring threat assessments. The role demands strong analytical skills and the ability to work remotely in support of CENTCOM AOR requirements.

Lead the migration project from SharePoint on-premises to SharePoint Online and Microsoft 365. Develop migration strategies, assess current environments, configure SharePoint Online, provide guidance, troubleshoot issues, and conduct post-migration evaluations while collaborating with stakeholders.

As a Customer Facing Senior Manager, you'll analyze user requirements, lead design and development activities, provide technical leadership, develop system architecture, and manage service delivery of enterprise IT services to ensure high customer satisfaction.