Top Customer Success & Experience Jobs in Atlanta, GA

Drive retention, adoption, and growth across a portfolio of fitness customers as a trusted advisor. Build executive relationships, create strategic plans and QBRs, identify risks and expansion opportunities, coordinate internal teams to deliver on timelines, demonstrate product value, and track account health to maximize ROI and minimize churn.

Manage new customer account setup and onboarding documentation, validate customer and billing information, coordinate with credit/field sales, enter and track data in internal systems and Excel, troubleshoot account or system issues, and support process improvements to meet service-level expectations.

Provide client support via live chat, phone, and email; troubleshoot and resolve issues; escalate via Salesforce or Jira; verify client documents; prepare reports; meet quarterly KPIs; attend company training; and perform ad hoc tasks. Role begins remote with relocation to the Southeast Asia support office after 2–3 months.

Manage a portfolio of strategic accounts to drive onboarding, adoption, renewals, and advocacy. Act as trusted advisor, lead executive reviews, define success metrics, accelerate time-to-value, and advocate customer needs across product, engineering, marketing, and support.

The Virtual Assistant will support an ecommerce business by managing ads, social media, and administrative tasks related to Shopify operations.

Seeking a reliable Bilingual Virtual Assistant fluent in English and either Spanish or Portuguese to manage tasks, communicate with clients, and support workflows.

As a Customer Success Manager at Nevis, you'll enhance client relations, drive product engagement, collect feedback for product development, and support Registered Investment Advisors in using Nevis's AI platform effectively.

Serve as the technical lead and trusted advisor for assigned accounts, guide Kubernetes onboarding and cluster connection within 90 days, drive renewals and expansion, run FinOps business reviews, and coordinate resources across Cast AI to ensure customer success.

Manage onboarding, implementation, adoption, renewals, and expansions for public safety enterprise customers across the South Central US. Serve as technical customer advocate, run business reviews, track implementations, drive product feedback to engineering, and manage a book of ~20 accounts with ~40% travel.

The Senior Customer Success Manager will lead customer onboarding and advocate for customer needs, ensuring successful engagement and adoption of the product.