Top Customer Success & Experience Jobs in Atlanta, GA

The Teaching Assistant will assist with grading, facilitate discussions, manage the online learning environment, and support proctoring and course material accessibility.

Own a portfolio of Tier 1/2 accounts for managed IT, cloud, and cybersecurity services. Drive retention and expansion, deliver QBRs with vCIO/TAM, manage renewals, maintain CRM records in HubSpot, mentor Account Managers, and escalate/resolve technical issues while coordinating upsell opportunities with Sales and product teams.

Serve as primary client contact for paid media onboarding, manage sales-to-operations handoffs, collect credentials/assets, track projects in Wrike, verify readiness for account builds, coordinate technical support, and improve onboarding processes.

Manage and grow strategic enterprise accounts in the Upper Midwest by driving product adoption, maximizing Net Dollar Retention, delivering analytics-led guidance, advocating customer needs to product teams, creating success plans, and running training and enablement to increase engagement and reduce churn.

Manage a portfolio of mid-market and SMB law firms through onboarding and ongoing success, enhancing relationships and identifying growth opportunities.

Manage and grow relationships with independent insurance agents on First Connect's platform. Train agencies on carriers/products, drive production and upsell opportunities, use data to identify growth trends, collect feedback, and collaborate internally to remove obstacles and transition high performers to additional contacts.

Manage and grow assigned partnerships and referral relationships. Act as primary contact, analyze performance data, lead meetings and business reviews, resolve partner issues, develop account growth strategies, maintain Salesforce records, and collaborate cross-functionally to improve engagement and referral outcomes.

Serve as primary contact for a portfolio of Debt Settlement Providers, leading regular touchpoints and monthly performance presentations. Investigate and escalate issues, provide tailored solutions, stay current on policies and systems, and analyze customer data to identify trends and best practices to improve partner performance.

Post-sale technical Solutions Architect embedded in strategic enterprise accounts to drive AI-native developer tooling adoption. Configure environments, design workflows, enable engineering teams, lead architecture reviews, coordinate across Sales/Product/Engineering, and scale organization-wide adoption while measuring engineering impact.

Lead regional partner success for health plan clients, driving retention, satisfaction, contractual performance, account expansion, and scalable client delivery. Build strategic account plans, manage escalations, supervise team members, collaborate cross-functionally, and act as the voice of the customer to influence product and growth.