Top Customer Success & Experience Jobs in Atlanta, GA

Own complex, multimodal partner accounts for Flexport.org, serving nonprofits, NGOs, and mission-driven organizations. Lead RFPs, renewals, business reviews, account expansion, and retention while advising partners on global trade and humanitarian supply chains. Collaborate cross-functionally with operations, pricing, legal, and trade-lane teams; identify growth opportunities; mentor teammates; and improve processes using AI-enabled tools.

Supports EasyWMS customers after implementation by managing support tickets, troubleshooting low-severity issues, coordinating escalations and technical changes, monitoring SLAs, and communicating during incidents. The role manages change requests in SAP, coordinates U.S. customers with technical teams in Spain, analyzes recurring issues, follows corrective actions, and identifies product and process improvement opportunities. It also monitors customer satisfaction and gathers feedback for actionable improvements.

Support customer success activities by renewing expired accounts, calling customers to win them back, managing team inboxes, and identifying upsell and cross-sell opportunities. Interns will shadow Customer Success Specialists and participate in onboarding, professional development, networking, and social activities during a 10-week summer program.

Manage a portfolio of SaaS clients administering HUD-funded programs. Provide responsive support, coach users, demonstrate product capabilities, configure solutions, maintain client relationships, support renewals and growth, peer-review configurations, coordinate invoicing, and develop expertise in HUD programs and industry best practices.

Provides day-to-day support to licensed partners and platform users, resolving questions about applications, renewals, artwork, royalties, payments, and licensing workflows. Troubleshoots system issues, documents tickets and bugs, escalates complex cases, monitors ticket aging, and identifies recurring support trends. The role also assists with operational processing, internal testing, system updates, process improvements, and documentation while collaborating with cross-functional teams.

Own post-implementation success for strategic audit and assurance customers. Drive product adoption, usage, and measurable value through success plans, business reviews, workflow guidance, and adoption of cloud and AI capabilities. Build trusted relationships with accounting firms, coordinate internal teams, identify risks and expansion opportunities, and communicate customer feedback to Product Management. The role requires substantial audit or assurance experience, professional accounting credentials, and strong consultative relationship-building skills.

Own B2B SaaS client renewals, upsells, and cross-sells while building strategic account plans and expansion pipelines. Develop strong client relationships, conduct quarterly reviews, monitor account health, maintain CRM accuracy, and collaborate with Customer Success, Marketing, Product, and Leadership. Represent Mongoose at industry events and support onsite client visits. Success is measured by retention, renewal quota attainment, expansion revenue, adoption, and account growth.

Lead and scale the Customer Success organization for a B2B SaaS company. Own retention, renewals, customer health, adoption, value realization, forecasting, and expansion opportunities. Build scalable lifecycle programs, segmentation, playbooks, operating processes, and KPI frameworks while recruiting and developing high-performing teams. Partner with Sales, Product, Support, Marketing, and Professional Services to improve customer outcomes and represent the customer across the company.

Leads Technical Success Architects and serves as a senior technical advisor across the customer lifecycle. Oversees pre-sales solution engineering, technical onboarding, implementation, adoption, optimization, renewals, and expansion support. Manages implementation partners, delivery quality, customer escalations, operational efficiency, and team development. Balances customer outcomes, commercial objectives, and scalable delivery while partnering with Sales, Customer Success, Product, and executive stakeholders.

Manage the full customer lifecycle for public sector accounts, from onboarding through renewal. Build relationships across government organizations, drive adoption and retention, identify expansion opportunities, handle escalations, and advocate for customer needs. Use AI, BI tools, and data analysis to monitor account health and inform account strategies. The role requires executive communication, change management, cross-functional collaboration, and up to 80% travel for on-site customer engagement.