Top Customer Success & Experience Jobs in Atlanta, GA

Drive customer retention and growth through adoption, value demonstration, and support. Own Digital and Smart Business Engagement customers, manage the customer journey, track interactions in Salesforce, increase product utilization, partner with sales on renewals and expansion, and meet renewal and satisfaction targets.

Lead and grow client relationships with health plans, deliver data-driven recommendations, partner cross-functionally to track operational and financial metrics, and drive program implementation and escalation resolution.

Own a portfolio of small/mid SaaS customers to drive onboarding, adoption, retention, renewals, and growth. Build relationships, monitor customer health, coordinate cross-functional teams, maintain records in Salesforce/Gainsight, and improve Client Success processes.

The Experience Coordinator will enhance traveler well-being by managing spa services, scheduling appointments, and ensuring excellent customer service. Responsibilities include guest interaction, facility maintenance, sales promotion, team collaboration, and compliance with regulations.

Serve as primary client contact for assigned revenue-cycle accounts, manage client relationships, oversee client service delivery, monitor billing effectiveness and cash flow, produce reports and recommendations, and coach team members to improve productivity and profitability.

Lead and develop a multidisciplinary Geospatial Support, Training, and Professional Services team to improve customer workflows, drive Trimble ecosystem adoption, grow recurring services revenue, and define scalable support and training models. Partner with sales and stakeholders, engage directly with customers, identify workflow improvements, and implement responsible AI and emerging technology solutions to enhance support and training outcomes.

Manage relationships with small to mid-sized customers to drive adoption, retention, renewals, and upsell. Serve as trusted advisor, promote onboarding and best practices, meet retention and usage targets, respond to requests for proposals, and manage a book of business while collaborating with internal teams to improve customer outcomes.

Serve as first-line support for Meridian's SaaS products: respond to customer inquiries by phone and email, troubleshoot basic software issues, escalate complex problems, deliver training webinars and one-on-one sessions, log feedback for product and development teams, and continuously learn product systems.

The Senior Relationship Manager for Multinational Companies develops client relationships, drives complex transactions, oversees credit approvals, and implements growth strategies for portfolios, ensuring alignment with bank goals.

Manage post-sale partner relationships for Insurance Indirect accounts: drive adoption, retention, renewals, and value realization; coordinate cross-functional teams, create success plans, monitor partnership health, support GTM campaigns, and represent partner needs to product and support teams.