Top Customer Success & Experience Jobs in Atlanta, GA

Build trusted relationships with healthcare provider customers, align Brightree solutions to business goals, drive adoption and process improvement, monitor risks, lead business reviews, resolve complex issues, and support retention and expansion. The role requires HME or home infusion operations knowledge, software implementation experience, workflow analysis, medical billing understanding, and domestic travel of 20–30%.

Manages strategic healthcare customer relationships, helping providers improve Brightree adoption, operational workflows, efficiency, ROI, retention, and business outcomes. Partners with executive stakeholders, leads business reviews and working sessions, identifies risks and expansion opportunities, troubleshoots complex issues, and provides strategic recommendations. Requires HME or home infusion operations expertise, process improvement experience, Brightree experience, healthcare billing knowledge, and domestic travel up to 20–30%.

Manage a portfolio of complex enterprise healthcare customers, driving product adoption, measurable value realization, renewals, expansion, and retention. Build executive relationships, lead business reviews, monitor account health, resolve escalations, and develop recovery plans. Define success metrics, communicate ROI, maintain customer success plans in Planhat, and collaborate with Product, Support, and Sales. The role also contributes to process development and mentoring newer customer success employees.

Manages client relationships across payment and POS partnerships, focusing on retention, satisfaction, onboarding, issue resolution, and growth. Maintains client data in CRM platforms, coordinates with Client Services, Finance, and Sales, educates clients on processes and profitability, supports associates, and handles complex client concerns. The role is remote, operates during standard business hours, and includes minimal travel.

Manages B2B client relationships across payment and POS technology partnerships. Responsibilities include client retention, issue resolution, CRM data management, onboarding support, education, profitability guidance, cross-functional collaboration, client strategy, associate training, and oversight of higher-level client concerns. The role serves as a trusted advisor and advocate, helping clients become more self-sufficient while supporting positive customer experiences and business growth.

Manage a portfolio of existing B2B SaaS clients, driving renewals, retention, and account expansion. Responsibilities include conducting business reviews, monitoring account health, identifying churn risks, closing upsell and cross-sell opportunities, maintaining Salesforce records, tracking revenue targets, and coordinating with Customer Success, Support, Product, Marketing, and leadership. The role requires strong client relationship management, consultative selling, portfolio organization, and familiarity with CRM and sales engagement tools.

Manage technical account relationships with AutoStore partners and customers, supporting implementation, adoption, system performance, issue resolution, and service readiness. Conduct technical and business reviews, monitor cases and maintenance, create troubleshooting documentation, deliver training, coordinate with Sales and R&D, and travel onsite for complex technical issues. Build trusted stakeholder relationships and provide recommendations that improve product utilization, reduce incidents, and support partner growth.

Owns end-to-end client success for the Azara analytics platform, including onboarding, technical delivery, adoption, enablement, value realization, account health, and growth. Manages software deployments, testing, release plans, stakeholder communications, configuration, and support. Advises clients on platform capabilities, demonstrates ROI, drives usage expansion, captures feedback, and coordinates with product, engineering, implementation, and account teams.

Owns deployment, adoption, and value realization for 40–50 B2B SaaS accounts. Leads implementation planning, risk resolution, customer enablement, success planning, executive reviews, renewals, and expansion in partnership with sales. Advises customers on analytics data architecture, instrumentation, taxonomy, and AI workflows while driving measurable business outcomes. The role also develops repeatable playbooks, shares best practices, and channels customer feedback internally.

Manage relationships with B2B SaaS procurement customers in the public sector. Develop customer success plans, lead regular meetings, monitor customer health and usage, mitigate churn, identify expansion opportunities, coordinate cross-functional support, and contribute to webinars and customer events.