Top Customer Success & Experience Jobs in Atlanta, GA

Own executive relationships for a portfolio of high-value accounts, driving retention and growth through strategic account plans. Lead QBRs and executive reviews, translate client priorities into cross-functional direction, and align programmatic, media, and technology capabilities to measurable business outcomes. Protect execution teams from executive friction and manage post-sale continuity from onboarding through renewal.

The Product Support Specialist II provides technical support for PowerSecure MicroGrid equipment, troubleshooting, and optimizing operation while engaging with engineering teams and aiding complex projects.

Work on deployment teams to capture customer outcomes, document user stories and workflows, discover complex requirements, configure the system, assess feasibility and change management, and design/execute functional acceptance tests and training to ensure successful software implementations.

Manage enterprise customer accounts, deliver insights and support post-sale engagements to drive account health, retention, and growth.

Serve as primary client contact for senior living accounts: manage day-to-day service, renewals, policy changes, claims reporting, certificates, invoicing, applications, insurer submissions, negotiate terms, prepare proposals, and maintain account data in agency systems (Sagitta).

The Dynamic PC Support Technician provides technical support for desktops and laptops, addresses client issues, and manages service calls according to established guidelines.

Lead execution of Aprio's client experience strategy: manage VoC programs, analyze feedback, drive journey mapping, coordinate escalations and service recovery, partner with Go-to-Market teams, build playbooks, automate workflows, and report CX metrics to improve client satisfaction and retention.

The Client Services Associate serves as the main contact for clients, coordinating projects, managing tasks, and ensuring high-quality deliverables while maintaining client relationships and project adherence.

Post-sale customer-facing role owning onboarding through renewal for public accounting audit clients. Advise on audit workflows, drive adoption and measurable value, manage health and risk, coordinate cross-functional teams, run Executive Business Reviews, support renewals/expansion, and surface customer insights to Product and Leadership.

Support Hi-Vis® scaffold management software by diagnosing issues, leading onboarding sessions, and developing customer success strategies. Collaborate cross-functionally to enhance product value.