Top Customer Success & Experience Jobs in Atlanta, GA

Leads customer experience strategy and transformation for Honeywell’s Americas Hospitality Building Automation business. Oversees customer satisfaction, operational excellence, executive engagement, feedback mechanisms, cross-functional alignment, and customer-focused improvement initiatives. Manages and develops the Customer Experience organization, drives performance metrics and accountability, supports annual operating planning, and advances digital enablement, automation, self-service, and process standardization.

Own strategic relationships for a portfolio of key customers, driving satisfaction, retention, expansion, and measurable claims outcomes. Responsibilities include conducting business reviews, managing escalations, coordinating cross-functional initiatives, advocating for customer needs, identifying process and product improvements, and optimizing the post-onboarding customer journey. The role requires strong communication, project management, strategic thinking, and accountability in a remote-first environment.

Provides client-facing technical support for enterprise SaaS applications through case ownership, structured troubleshooting, data analysis, platform configuration, and clear communication. Investigates issues using SQL and scripting or markup languages, resolves Tier 1 or Tier 2 cases, escalates complex problems, documents findings, supports outage communications, and contributes to knowledge-sharing and continuous improvement.

Manages a book of enterprise healthcare payer clients as their primary Zelis contact. Responsibilities include client relationship management, revenue forecasting, renewals, retention, risk mitigation, product optimization, upselling, business reviews, account planning, and client advocacy. Partners with Sales, Operations, Product, Services, and Marketing to deliver client value, resolve issues, and achieve growth targets. The remote role requires 30–40% domestic travel.

Manage a portfolio of approximately 80 SaaS customers, driving adoption, retention, renewals, and expansion. Identify at-risk accounts using health and usage data, execute churn-prevention plans, conduct executive business reviews, and align solutions with customer goals. Represent customer needs internally to Product and Engineering teams, while improving onboarding and success processes. The role requires commercial acumen, relationship management, analytical problem-solving, and experience managing high-volume customer portfolios.

Own the post-sale lifecycle for a portfolio of healthcare accounts, including onboarding, adoption, retention, renewals, and expansion. Lead business reviews, success planning, renewal negotiations, forecasting, and risk mitigation. Use customer data, usage trends, and sentiment indicators to drive measurable outcomes, ROI, and product value. Provide strategic guidance and education while partnering cross-functionally to represent customer needs. Healthcare industry knowledge and customer-facing commercial fluency are important.

Manage large law firm accounts by driving adoption, retention, usage growth, and measurable customer value. Build trusted stakeholder relationships, develop success plans, guide adoption of legal research, drafting, analytics, and AI solutions, and support change management. Use customer health and usage data to identify risks and growth opportunities. Partner with Sales, Product, Marketing, and Enablement while sharing customer insights to improve products and customer experience.

Leads PrismHR’s post-sale HCM services organization across implementation, support, training, professional services, and customer success. Owns customer experience, operational metrics, scalability, retention, adoption, expansion, and service delivery performance. Partners with Product, Sales, Marketing, Marketplace, and integration teams to shape offerings and support growth. Builds and develops distributed teams, establishes operating discipline, drives process improvement, manages workforce planning, and represents customer needs at the executive level.

Interns will assist in planning a human resources conference, focusing on marketing, logistics, and outreach to attendees and partners. They'll report on progress and engage with social media.

As a To Go Team Member, you'll assist guests with carry out orders, handle phone and online orders, and ensure accuracy and quality in service.