Top Customer Success & Experience Jobs in Atlanta, GA

Support Hi-Vis® scaffold management software by diagnosing issues, leading onboarding sessions, and developing customer success strategies. Collaborate cross-functionally to enhance product value.

Lead post-sale client experience for a CRE loan-management SaaS: build scalable onboarding, drive adoption, manage integrations and UAT, track client health metrics, advocate product improvements, and hire/mentor a client success team while partnering cross-functionally with Product, Engineering, Sales, and Marketing.

Lead end-to-end implementations for ISV partners: own project plans, drive milestones and go-live, manage risks and scope, act as subject matter expert on Deluxe Payment Platform, enable partners with best practices and test plans, collect partner feedback for Product/Engineering, and build repeatable implementation playbooks.

Drive customer retention and growth through adoption, value demonstration, and support. Own Digital and Smart Business Engagement customers, manage the customer journey, track interactions in Salesforce, increase product utilization, partner with sales on renewals and expansion, and meet renewal and satisfaction targets.

Lead and grow client relationships with health plans, deliver data-driven recommendations, partner cross-functionally to track operational and financial metrics, and drive program implementation and escalation resolution.

The Experience Coordinator will enhance traveler well-being by managing spa services, scheduling appointments, and ensuring excellent customer service. Responsibilities include guest interaction, facility maintenance, sales promotion, team collaboration, and compliance with regulations.

Serve as primary client contact for assigned revenue-cycle accounts, manage client relationships, oversee client service delivery, monitor billing effectiveness and cash flow, produce reports and recommendations, and coach team members to improve productivity and profitability.

Lead and develop a multidisciplinary Geospatial Support, Training, and Professional Services team to improve customer workflows, drive Trimble ecosystem adoption, grow recurring services revenue, and define scalable support and training models. Partner with sales and stakeholders, engage directly with customers, identify workflow improvements, and implement responsible AI and emerging technology solutions to enhance support and training outcomes.

Lead and build Momentive's Account Management team from scratch to own client health, retention, and expansion. Define team structure, quotas, processes, and tools; hire, onboard, and coach Account Managers; manage assigned accounts and renewals; drive net revenue retention and expansion; partner cross-functionally; maintain Salesforce and forecast/report performance; develop playbooks and bring client feedback into product discussions.

Serve as first-line support for Meridian's SaaS products: respond to customer inquiries by phone and email, troubleshoot basic software issues, escalate complex problems, deliver training webinars and one-on-one sessions, log feedback for product and development teams, and continuously learn product systems.