Top Customer Success & Experience Jobs in Atlanta, GA

The Client Services Associate serves as the main contact for clients, coordinating projects, managing tasks, and ensuring high-quality deliverables while maintaining client relationships and project adherence.

Post-sale customer-facing role owning onboarding through renewal for public accounting audit clients. Advise on audit workflows, drive adoption and measurable value, manage health and risk, coordinate cross-functional teams, run Executive Business Reviews, support renewals/expansion, and surface customer insights to Product and Leadership.

Support Hi-Vis® scaffold management software by diagnosing issues, leading onboarding sessions, and developing customer success strategies. Collaborate cross-functionally to enhance product value.

Lead post-sale client experience for a CRE loan-management SaaS: build scalable onboarding, drive adoption, manage integrations and UAT, track client health metrics, advocate product improvements, and hire/mentor a client success team while partnering cross-functionally with Product, Engineering, Sales, and Marketing.

Lead end-to-end implementations for ISV partners: own project plans, drive milestones and go-live, manage risks and scope, act as subject matter expert on Deluxe Payment Platform, enable partners with best practices and test plans, collect partner feedback for Product/Engineering, and build repeatable implementation playbooks.

Drive customer retention and growth through adoption, value demonstration, and support. Own Digital and Smart Business Engagement customers, manage the customer journey, track interactions in Salesforce, increase product utilization, partner with sales on renewals and expansion, and meet renewal and satisfaction targets.

Lead and grow client relationships with health plans, deliver data-driven recommendations, partner cross-functionally to track operational and financial metrics, and drive program implementation and escalation resolution.

Own a portfolio of small/mid SaaS customers to drive onboarding, adoption, retention, renewals, and growth. Build relationships, monitor customer health, coordinate cross-functional teams, maintain records in Salesforce/Gainsight, and improve Client Success processes.

The Experience Coordinator will enhance traveler well-being by managing spa services, scheduling appointments, and ensuring excellent customer service. Responsibilities include guest interaction, facility maintenance, sales promotion, team collaboration, and compliance with regulations.

Serve as primary client contact for assigned revenue-cycle accounts, manage client relationships, oversee client service delivery, monitor billing effectiveness and cash flow, produce reports and recommendations, and coach team members to improve productivity and profitability.