Top Customer Success & Experience Jobs in Atlanta, GA

Manage relationships with B2B SaaS procurement customers in the public sector. Develop customer success plans, lead regular meetings, monitor customer health and usage, mitigate churn, identify expansion opportunities, coordinate cross-functional support, and contribute to webinars and customer events.

Supports software implementation projects for ambulatory surgery centers and perioperative teams. Responsibilities include configuring applications, assisting with project management, gathering clinical and business requirements, training users, troubleshooting issues, tracking risks, coordinating milestones, and supporting clients through post-activation transition. The role requires strong communication, organization, problem-solving, teaching, and collaboration skills, along with willingness to work hybrid and travel extensively.

Manage a portfolio of Stripe platform customers throughout the post-sale lifecycle. Drive account health, product adoption, retention, renewals, expansion, and satisfaction through workshops, business reviews, payment insights, and product guidance. Partner with sales, technical account managers, operations, product, engineering, and support teams. Advocate for customer needs, lead technical and business conversations, and identify opportunities to increase customer value.

Serve as the primary liaison for Stord Parcel customers, guiding onboarding, integrations, shipping strategy, carrier diversification, and delivery performance optimization. Lead business reviews, analyze shipping and financial data, audit invoices, resolve accounts receivable discrepancies, and provide customer feedback to Product and Engineering. Advise brands on parcel logistics, rate optimization, last-mile delivery, and service improvements while strengthening customer relationships and loyalty.

Serves as a trusted technical advisor for complex CXone customers from pre-go-live through ongoing adoption and optimization. Manages escalations, troubleshoots contact center environments, coordinates cross-functional resolution, delivers training and presentations, drives retention and customer satisfaction, maintains CRM records, and identifies improvement opportunities. Mentors other TAMs, shares technical best practices, supports process initiatives, and travels up to 25% for customer engagements.

Manage strategic healthcare client accounts, driving onboarding, adoption, retention, renewals, upselling, membership growth, and utilization. Develop account strategies, monitor client health and performance metrics, deliver ROI-focused business reviews, resolve issues, and maintain executive relationships. Collaborate cross-functionally with Sales, Product, Marketing, Business Development, and Support while communicating client feedback and industry insights. Travel up to 25% as needed.

Own strategic enterprise customer accounts, lead complex implementations, manage executive relationships, conduct account planning and QBRs, and drive retention, renewals, expansion, and customer advocacy. Coordinate with Product, Engineering, Data, Support, Sales, and other GTM teams to improve customer outcomes and influence product direction. Travel quarterly or as needed for customer meetings, workshops, QBRs, and industry events.

Own complex, multimodal partner accounts for Flexport.org, serving nonprofits, NGOs, and mission-driven organizations. Lead RFPs, renewals, business reviews, account expansion, and retention while advising partners on global trade and humanitarian supply chains. Collaborate cross-functionally with operations, pricing, legal, and trade-lane teams; identify growth opportunities; mentor teammates; and improve processes using AI-enabled tools.

Supports EasyWMS customers after implementation by managing support tickets, troubleshooting low-severity issues, coordinating escalations and technical changes, monitoring SLAs, and communicating during incidents. The role manages change requests in SAP, coordinates U.S. customers with technical teams in Spain, analyzes recurring issues, follows corrective actions, and identifies product and process improvement opportunities. It also monitors customer satisfaction and gathers feedback for actionable improvements.

Support customer success activities by renewing expired accounts, calling customers to win them back, managing team inboxes, and identifying upsell and cross-sell opportunities. Interns will shadow Customer Success Specialists and participate in onboarding, professional development, networking, and social activities during a 10-week summer program.