Top Customer Success & Experience Jobs in Atlanta, GA

Own enterprise customer success across the JFrog platform by driving adoption, value realization, and customer satisfaction. Develop success plans, advise on architecture and best practices, lead business reviews, monitor customer health and usage, and support renewals, expansions, and risk mitigation. Partner with Sales, Product, Engineering, Support, and Training while representing customer needs internally. The role requires strong technical expertise, customer-facing communication, analytical skills, programming experience, and familiarity with DevOps tools and containerized applications.

Own Vehicle Intelligence product success across Axon’s customer base. Build adoption strategies, enable CSMs and sales representatives, lead webinars and user groups, manage complex escalations, translate customer feedback into product requirements, and coordinate statewide partnerships and API compliance. The role partners cross-functionally with Product, Sales, Marketing, Support, technical, and legal teams to drive customer value and product adoption.

Manages complex billing and order-management issues for strategic customers and dealer partners. Owns customer inquiries, resolves discrepancies, maintains account data, supports service-level compliance, and coordinates cross-functional solutions. Facilitates customer calls, prepares reports and action plans, provides agreement training, improves processes, and mentors junior specialists. Requires strong analytical, communication, organizational, and customer-service skills in a fast-paced office environment.

Manage relationships with assigned environmental-services customers, provide ongoing support, troubleshoot and resolve service issues, monitor customer outcomes and service utilization, coordinate cases between sales and operations, identify upsell opportunities, document account communications, and provide administrative support to the sales team and company president.

Leads onboarding and implementation across Rentvine and PMW, overseeing data migration, configuration, technical go-live, timelines, team integration, pricing, packaging, SOWs, cost-to-serve, capacity, efficiency, and manager development. Owns the onboarding operating model, implementation economics, and customer handoffs into education while partnering with Finance and Sales.

Leads a team of Customer Success Managers supporting enterprise restaurant brands. Oversees merchant operational health, customer retention, product adoption, and expansion. Partners with account management and cross-functional teams to identify performance issues, develop solutions, and drive upselling and cross-selling revenue. Builds senior stakeholder relationships, analyzes metrics, presents recommendations, and executes strategic growth plans.

Supports employer clients and employees with benefits, disability, absence, paid leave, claims, accommodation, and return-to-work services. Resolves inquiries, coordinates stakeholders, monitors claims, explains Evidence of Insurability requirements, and provides benefits guidance. Delivers client training, analyzes reports, conducts audits, identifies root causes, and implements service improvements. Requires fluent Spanish, strong benefits administration knowledge, customer service skills, and approximately 10% business travel.

Leads customer account teams supporting major RXO Last Mile clients, ensuring service quality, retention, growth, KPI performance, and financial results. Owns client relationships, coordinates with operations, IT, and business teams, manages strategic requests and issue resolution, supports system training and startups, and drives corrective actions through root cause analysis. Oversees managers and professional staff while managing cross-functional priorities for accounts generating more than $75 million annually.

Manages client onboarding, portal adoption, help desk cases, and ongoing relationships. Coordinates client requests across sales, laboratory operations, and study teams while ensuring timely communication and service delivery. Tracks KPIs, maintains Salesforce data integrity, analyzes client feedback, and recommends improvements. Troubleshoots technical issues and supports submission, proposal, complaint, and feedback inquiries.

Manage and retain client accounts by building relationships, monitoring orders, resolving issues, coordinating with internal teams, and supporting onboarding. The role handles escalations, audits, sensitive and special-circumstance orders, client communications, operational feedback, research, documentation, and customer satisfaction initiatives. Familiarity with legal services, insurance claims, med-legal terminology, and HIPAA requirements is preferred or required depending on the qualification.