Top Customer Success & Experience Jobs in Atlanta, GA

Manage a pod of Client Success Specialists: coach and develop staff, oversee case and phone queue operations, monitor SLAs and metrics (CSAT, QA), drive client retention, handle escalations, coordinate cross-functional improvements, and ensure HCM compliance readiness.

Serve as a subject-matter expert for Salesforce POS (PredictSpring), advising Signature Success Plan customers on architecture, integrations, performance, solution design, and adoption. Lead high-velocity engagements, translate technical concepts for varied stakeholders, identify capability gaps, recommend product or custom solutions, and collaborate across teams to drive customer success and growth.

Serve as a Commerce Cloud subject-matter expert driving technical architecture, performance optimization, and solution design for strategic customers. Evaluate capability gaps, recommend Agentforce-focused optimizations, run engagement playbooks, influence executive stakeholders, mentor peers, and ensure data ethics and privacy in customer solutions.

Manage end-to-end technical support cases for Salesforce products, diagnose and resolve complex issues, coordinate escalations, provide onboarding and best-practice guidance, create documentation, mentor peers, and collaborate with Product Engineering to improve platform functionality.

The Product Support Specialist II provides technical support for PowerSecure MicroGrid equipment, troubleshooting, and optimizing operation while engaging with engineering teams and aiding complex projects.

Work on deployment teams to capture customer outcomes, document user stories and workflows, discover complex requirements, configure the system, assess feasibility and change management, and design/execute functional acceptance tests and training to ensure successful software implementations.

Manage commercial policy renewal lifecycle, coordinate with CRMs, carriers, vendors, and clients to ensure accurate, timely renewals, compliance, and documentation. Resolve escalations, prepare client communications, improve processes, and support retention and growth of an assigned book of business.

Manage enterprise customer accounts, deliver insights and support post-sale engagements to drive account health, retention, and growth.

Serve as primary client contact for senior living accounts: manage day-to-day service, renewals, policy changes, claims reporting, certificates, invoicing, applications, insurer submissions, negotiate terms, prepare proposals, and maintain account data in agency systems (Sagitta).

Own post-sale customer success to drive adoption, value realization, retention and satisfaction. Develop success plans, track adoption and health metrics, coordinate cross-functional teams, resolve escalations, and identify upsell opportunities.

The Dynamic PC Support Technician provides technical support for desktops and laptops, addresses client issues, and manages service calls according to established guidelines.

Lead execution of Aprio's client experience strategy: manage VoC programs, analyze feedback, drive journey mapping, coordinate escalations and service recovery, partner with Go-to-Market teams, build playbooks, automate workflows, and report CX metrics to improve client satisfaction and retention.