Top Customer Success & Experience Jobs in Atlanta, GA

Own customer success for Salesforce Signature customers by coordinating deliverables, driving Service Cloud adoption, aligning technical and business goals, managing risks and incidents, monitoring usage and platform health, and supporting renewals and expansion. The role builds executive relationships, conducts enablement and quarterly reviews, develops success plans, identifies underutilized entitlements, and partners with Sales, Engineering, and Product. It also requires applying AI agents and prompt engineering to improve customer monitoring and planning.

Manage manufacturing customer accounts throughout adoption, engagement, ROI, and renewal. Build relationships with plant stakeholders, apply Poka to continuous improvement and TPM initiatives, conduct business reviews, analyze operational KPIs, resolve adoption issues, identify expansion opportunities, and collaborate with onboarding, support, product, and sales teams. Travel to customer sites up to 20% of the time.

Supports financial institution and merchant clients with technical questions, escalations, incident resolution, onboarding, integrations, and Commerce Hub adoption. Leads root cause analysis, troubleshooting, technical projects, implementation activities, status reporting, and communication of platform changes. Partners with relationship managers, account executives, developers, and cross-functional teams to resolve issues and improve merchant services.

Implement and onboard automotive repair shop customers onto AutoLeap’s SaaS platform. Train owners and teams, manage customer relationships and implementation outcomes, provide occasional on-site support, gather product feedback, and collaborate internally to improve implementation processes.

The Executive Relationship Manager develops relationships with high-net-worth executives, providing expert support in equity compensation and financial services while ensuring high client satisfaction.

Lead and grow Cyberhaven’s Technical Account Management team, establishing operating models, coverage strategies, metrics, playbooks, and customer engagement processes. Oversee technical customer outcomes from onboarding through renewal, manage escalations, support adoption and deployment, and contribute to renewals and expansions. Partner with Product, Engineering, Support, Customer Experience, and Sales to communicate customer feedback, improve diagnostics, conduct root-cause reviews, and strengthen security SaaS customer success.

Manage a portfolio of 20–25 higher education institutions, driving renewals, adoption, executive engagement, and expansion across HCM, Financials, and Student solutions. Serve as a strategic customer advocate, resolve escalated issues, develop customized success plans, monitor telemetry and feature usage, and collaborate with Sales, Services, Product, and account teams. The role requires deep higher education and functional platform expertise, strong executive communication, and travel of up to 30%.

Own partner success for advanced transportation systems, serving as the primary contact for city and agency leaders. Build strategic relationships, advise partners on operational, product, and go-to-market issues, analyze service performance data, identify growth opportunities, advocate internally for partner needs, and negotiate complex contract renewals and expansions.

Own enterprise customer success across the JFrog platform by driving adoption, value realization, and customer satisfaction. Develop success plans, advise on architecture and best practices, lead business reviews, monitor customer health and usage, and support renewals, expansions, and risk mitigation. Partner with Sales, Product, Engineering, Support, and Training while representing customer needs internally. The role requires strong technical expertise, customer-facing communication, analytical skills, programming experience, and familiarity with DevOps tools and containerized applications.

Own Vehicle Intelligence product success across Axon’s customer base. Build adoption strategies, enable CSMs and sales representatives, lead webinars and user groups, manage complex escalations, translate customer feedback into product requirements, and coordinate statewide partnerships and API compliance. The role partners cross-functionally with Product, Sales, Marketing, Support, technical, and legal teams to drive customer value and product adoption.