The Role
Manage relationships with assigned environmental-services customers, provide ongoing support, troubleshoot and resolve service issues, monitor customer outcomes and service utilization, coordinate cases between sales and operations, identify upsell opportunities, document account communications, and provide administrative support to the sales team and company president.
Summary Generated by Built In
MCF Environmental Services, Inc. established in 1989 is an environmental waste transportation services Company looking for a positive and energetic Customer Success Specialist/Sales Account Manager to join our team in Ellenwood, GA!
The BD Manager will assist the sales department and will act as a link between external customers and internal operations. This individual will have excellent problem-solving skills and a passion for delivering exceptional customer service.
What you will do...
• Manage and maintain customer relationships with assigned facilities to provide ongoing support and ensure customer satisfaction
• Work directly with the sales department to troubleshoot, research, and resolve questions and issues within our services; Collaborate with other resources required to resolve issues.
• Leverage customer success tools to monitor customers' progress and utilization of our services
• Liaison between sales and operations management to ensure timely management of cases
• Liaison between sales and operations to identify upsell opportunities and servicing opportunities
• Monitoring customer outcomes, wellness call responses, and customer issue case management
• Demonstrate service expertise through interactions with customers
• Document all communication and maintain appropriate records for all accounts in our database
• Administrative support to Sales team and President of MCF with customer and/or sales related tasks
Skills & Qualifications
• High school diploma or equivalent required; 4-year bachelor’s degree preferred
• 2+ years of customer service experience/account management experience within hazmat space
• Superior communication and presentation skills
• Strong desire to help customers achieve their goals
• Interpersonal skills to work well in a team environment
• Organizational and time management skills
• Analytical skills (pay strong attention to detail)
• High level of accuracy
• Strong business acumen and problem-solving skills
• High proficiency in Word, Excel, Access and PowerPoint.
Learn more about us and our mission!
Daniels Health & Sharpsmart is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Daniels Health & Sharpsmart prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. Daniels Health & Sharpsmart conforms to the spirit as well as to the letter of all applicable laws and regulations.
Daniels Health conducts background checks and drug testing as part of the post‑offer hiring process.
Skills Required
- High school diploma or equivalent
- Four-year bachelor's degree
- At least two years of customer service or account management experience within the hazmat industry
- Superior communication and presentation skills
- Strong customer-service orientation and desire to help customers achieve their goals
- Interpersonal skills for effective teamwork
- Organizational and time-management skills
- Analytical skills and strong attention to detail
- High level of accuracy
- Strong business acumen and problem-solving skills
- High proficiency in Word, Excel, Access, and PowerPoint
Daniels Health Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Daniels Health and has not been reviewed or approved by Daniels Health.
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Healthcare Strength — Company materials indicate medical, dental, and vision coverage are available on day one. Early eligibility is cited as a contributor to overall compensation value in some roles.
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Leave & Time Off Breadth — PTO and sick time are advertised as starting on the first day. Predictable schedules in certain teams are highlighted as supporting the practical use of time off.
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Strong & Reliable Incentives — Sales and account roles highlight base pay plus uncapped commission and mileage reimbursement. These structures are portrayed as making total compensation competitive for those positions.
Daniels Health Insights
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The Company
What We Do
MAKING HEALTHCARE SAFER The philosophy that guides Daniels - striving to make a safer environment for everyone involved in healthcare. Daniels has operations in Australia, USA, Canada, New Zealand, UK, Europe and South Africa and is widely regarded as a leader of innovation in the medical waste space. Daniels' flagship product - the Sharpsmart collector, was launched in 1999 and is now used in thousands of healthcare facilities around the globe. It has been peer reviewed in numerous medical journals with findings that indisputably assert it as the safest sharps collector in the world. Through education, innovation and service, we are committed to make the healthcare industry safer for the people who work in it and continually drive the development of ecologically sustainable solutions to reduce the environmental impact of medical waste.
