Top IT Support & Helpdesk Jobs in Atlanta, GA

Administer and maintain the SAS environment: ensure availability, performance tuning, security, deployments, and troubleshooting. Support custom SAS processes, apply security hot fixes, work with cross-functional teams to gather requirements and deploy business solutions, and provide user training and documentation.

Manage IT infrastructure and technical support staff, oversee purchase/maintenance of systems, provide escalated on-site hardware/software/network support, implement standards/policies, manage vendors, track server/storage metrics, and lead AD, Exchange, VMware, monitoring, and DNS/DHCP environments.

Provide day-to-day IT support for employees: troubleshoot and repair desktops, laptops, handheld scanners, phones and printers; manage Office 365 and Active Directory accounts; create and image computers; install and maintain OS and security software; track IT inventory; use Help Desk and RMM tools; produce process documentation and coordinate with vendors.

Provide Tier-3 product support and lead resolution of high-priority incidents for enterprise laboratory applications. Deliver onsite troubleshooting for lab devices and networked equipment, perform root cause analysis, coordinate with Development/DBA/Cloud/vendor teams, support releases and hypercare, and monitor ticket queues to meet SLAs.

Administer and monitor enterprise email systems (Exchange Online, Zimbra); manage user accounts and identity integration (AD/Azure AD/E-Directory); ensure email security and filtering; troubleshoot mail flow; deploy and validate patches; participate in on-call rotation; support migrations, end users, and cross-team integrations; maintain documentation and procedures.

Administer and support UNIX/Linux/Solaris servers in production data centers; manage Chef configuration automation; operate VMware Enterprise virtualization; collaborate with teams; support middleware (Apache, Tomcat), databases (Oracle), storage (SAN/NAS) and disaster recovery as needed.

Support onboarding/offboarding, manage access and IT asset inventory, provide first-level support for internal SaaS and ticketing systems, monitor dashboards/logs, troubleshoot and escalate incidents, maintain documentation and runbooks, and assist AI/ML and engineering teams with tool access.

Provides Tier 1 IT support through ticketing, email, chat, and phone; troubleshoots hardware, software, connectivity, Microsoft 365, VPN, and access issues. Supports employee onboarding and offboarding, account and MFA requests, asset tracking, documentation, escalation, and knowledge-base development. The role also includes cybersecurity cross-training, security incident awareness, ITSM process adherence, and evaluating AI-enabled support automations.

Provides Tier 1 IT support for hardware, software, Microsoft 365, connectivity, VPN, access, and endpoint issues. Supports employee onboarding and offboarding, identity and access requests, asset tracking, documentation, ticket management, and escalation of complex or security-sensitive incidents. The role also includes cybersecurity cross-training, knowledge-base development, AI-enabled workflow automation, and service improvement activities.

Supports the Service Delivery team with ServiceNow platform maintenance, configuration, workflow automation, reporting, ticket lifecycle management, testing, data validation, and documentation. Gains hands-on exposure to ITSM processes and Agile methodologies while collaborating remotely with team members. Requires at least 20 hours weekly, with schedules accommodating school commitments.

Provides Tier 1 and Tier 2 user support for the KDSS platform, serves as the initial contact for user issues, escalates complex problems, engages functional subject-matter experts, runs status calls, and supports system testing, documentation, and technical writing within a Scrum team.