Top IT Support & Helpdesk Jobs in Atlanta, GA

First-line IT support handling calls and email, troubleshooting hardware and software, documenting and resolving tickets or escalating, updating users, maintaining knowledge base, monitoring queues, and participating in training to support on-site users in Dunwoody and Marietta.

Provide advanced technical support for LexisNexis Risk Solutions products: investigate, reproduce, and resolve complex customer issues using log and database analysis; manage cases end-to-end, escalate defects, validate fixes, and collaborate with Level 3 and product teams to improve support processes and product quality.

Provides advanced pre- and post-sales technical support for digital copiers and printers, mentors and trains staff, monitors team performance, troubleshoots complex connectivity and hardware/software issues, creates documentation and training materials, oversees lab equipment and software testing, and acts for the manager as needed.

Provide Yardi-focused application training (web-based and on-site), deliver end-user support via phone, email and Zendesk, troubleshoot software issues, coordinate with Operations and vendors, participate in testing and implementations, and travel ~25-50% to support in-person training.

Administers and maintains the ServiceNow enterprise IT platform: configures applications, forms, and workflows; implements modules and upgrades; develops custom features with scripting; integrates systems via web services/APIs; monitors performance; documents configurations and trains users.

Deliver on-site color management consulting, implementation, training, and technical support for Heidelberg Prinect and sheetfed customers. Troubleshoot workflows, perform calibrations and audits, create training materials, support sales and project teams, and travel frequently to customer sites to improve color consistency and production efficiency.

Senior individual contributor providing advanced functional and technical support for payments platforms (NACHA/ACH, FGPP). Owns complex, high‑severity cases end‑to‑end, drives root cause analysis, reduces backlog, creates knowledge articles, mentors junior engineers, and collaborates with Product, Engineering, and Infrastructure on fixes, deployments, and disaster recovery.

Administer and support Microsoft SCCM 2012 environments, manage remote devices via command-line utilities, develop and use scripts (VBScript, PowerShell, AutoIt, batch, Perl), maintain Windows 7 systems and TCP/IP networking, troubleshoot issues, and collaborate with team members while communicating effectively.

Provide internal IT helpdesk and infrastructure support including server maintenance, Office 365, user account provisioning, desktop and conference room setup, ticket resolution, backups, security monitoring, network printer support, website maintenance, and IT inventory. Participate in on-call rotations, create documentation, and recommend automation or new technologies to improve productivity and reduce costs.

Administer and maintain enterprise secure file transfer platforms (IBM Sterling suite, Axway), ensure reliable scheduled transfers, perform upgrades/patches, troubleshoot failures, automate workflows and scripting, provide on-call production support, enforce security controls and compliance, and produce documentation and runbooks.