Top IT Support & Helpdesk Jobs in Atlanta, GA

Provide hands-on end-user IT support, manage company iPhone lifecycle and MDM, deploy and maintain Windows/Mac endpoints and peripherals, perform first-level network troubleshooting, coordinate with MSPs and vendors, administer Google Workspace and business apps, assist on IT projects and documentation, and maintain hardware inventory.

Provide technical support and quality assurance for DataDivers systems and APIs: manage Zendesk tickets, run SQL queries to validate and correct data, review court documents, process dispute requests, and maintain documentation.

Manage IT infrastructure and technical support staff, oversee purchase/maintenance of systems, provide escalated on-site hardware/software/network support, implement standards/policies, manage vendors, track server/storage metrics, and lead AD, Exchange, VMware, monitoring, and DNS/DHCP environments.

Provide proactive, customer-focused technical support for the PlayOn platform: diagnose and resolve issues, make outreach calls, use ticketing systems, share insights with the support team, and suggest process improvements while maintaining high customer satisfaction.

Provide Tier-3 product support and lead resolution of high-priority incidents for enterprise laboratory applications. Deliver onsite troubleshooting for lab devices and networked equipment, perform root cause analysis, coordinate with Development/DBA/Cloud/vendor teams, support releases and hypercare, and monitor ticket queues to meet SLAs.

Provide day-to-day IT support for employees: troubleshoot and repair desktops, laptops, handheld scanners, phones and printers; manage Office 365 and Active Directory accounts; create and image computers; install and maintain OS and security software; track IT inventory; use Help Desk and RMM tools; produce process documentation and coordinate with vendors.

Lead Honeywell's premium executive IT support and event services, ensuring 24/7 high-touch coverage, incident and escalation management, event planning and live support, team leadership, process governance, and continuous improvement using metrics, automation, and alignment with Digital Workplace strategy.

Senior technical support engineer responsible for implementing and migrating IBM i systems on IBM Power platforms, performing onsite installations, managing SAN/VTL/replication and LPAR tasks, providing SME input to presales, resolving escalations, coordinating with stakeholders for acceptance into service, and supporting operational governance within ITIL-aligned environments.

Provide operational, technical, and safety support for Secondary School science laboratories (Grades 6–12). Prepare and maintain equipment, reagents, and supplies; support classroom setup, cleanup, inventory tracking, and minor equipment maintenance; assist teachers and students during lab activities; uphold lab safety, SDS availability, and proper disposal procedures; participate in department meetings and professional learning.

Lead and operate a comprehensive help desk for VA EHR modernization: design support workflows, manage incident triage/escalation, establish SLAs and knowledge systems, lead staffing and training, produce executive reporting, manage projects/changes, and drive continuous improvement and business continuity for large-scale EHR implementations.