Top IT Support & Helpdesk Jobs in Atlanta, GA

Install, upgrade, monitor, and tune PeopleSoft applications and infrastructure (web/app/process scheduler), use PUM and Change Assistant, work with DBAs and developers for integrations, troubleshoot via WebLogic and Tuxedo, maintain security, and provide 24x7 on-call support.

Provide Tier 1 desktop support: troubleshoot hardware and software, primarily Microsoft Windows OS, deliver excellent phone and written customer service, maintain system knowledge, multitask, and support a 24/7/365 operation.

Lead IT infrastructure and operations delivering strategy, uptime, security, and service management. Supervise infrastructure staff, manage networks, servers, virtualization, Microsoft 365/SharePoint, endpoint management, AV systems, vendor contracts, incident response, and IT asset lifecycle to support organizational mission.

Lead and support JD Edwards EnterpriseOne (JDE) ERP implementations, enhancements, integrations, and Tier 1/2 application support. Collaborate with business partners to gather requirements, produce documentation, deliver training, triage tickets via FreshService, monitor releases, mentor support analysts, and drive system improvements to optimize manufacturing processes and user adoption.

Provide production application support and incident management, debug and resolve escalated customer issues, collaborate with engineering and cross-functional teams, expand knowledge base, and mentor junior staff to ensure high availability for enterprise e-commerce clients.

Administer, configure, and support the BMC Remedy ITSM suite and integrations (LDAP, SSO, ADDM). Provide production/on-call support, develop foundation data, create dashboards/reports, troubleshoot system issues, manage security/access, perform upgrades/migrations, collaborate with vendors, and produce training and documentation to meet ITIL-aligned incident, change, problem, and service request processes.

Provide advanced technical support for Brady/Gravotech engraving hardware and software. Troubleshoot hardware, firmware, software, connectivity and configuration issues; perform remote diagnostics; manage case lifecycle from intake to resolution; maintain CRM records, coordinate parts/quotes and dispatch field service technicians; communicate with customers, distributors, and field technicians, and produce timely, detailed reports.

Own Tier 1 support: triage and manage ticket lifecycle, escalate with full context, handle ABM/MDM enrollments and SSO onboarding/troubleshooting, collaborate on KB and AI agent improvements, and maintain follow-the-sun support handoffs and runbooks.

Provide on-site tier‑1 technical and system administration support for HR/payroll/benefits platforms. Manage user accounts, dashboards, reports, basic workflows, data hygiene, documentation, and assist on projects and process improvements.

Provide Tier 1/2 end-user support for Windows and macOS endpoints, manage imaging/provisioning, administer Intune and Jamf Pro, support Active Directory and Microsoft 365 services, deploy and monitor patches, support AWS WorkSpaces, and drive automation and documentation to improve service delivery.