The Role
Supports the IT team with Power BI and Power Automate workflows, IT helpdesk requests, equipment inventory, documentation, reporting, and special projects. The intern assists with procedures, policies, internal controls, compliance, and cross-functional collaboration while providing customer service to internal and external stakeholders. The role also involves analyzing campaign delivery trends, maintaining confidentiality, and developing technical writing and automation skills under mentorship.
Summary Generated by Built In
We’re Hiring!
IT Intern – Power BI And Power Automate
Celebrating over 100 years in the community, Citizens Trust Bank remains committed to providing personalized service and financial solutions to meet the growing needs of our customers.
We are committed to our institution’s values of Integrity, Collaboration, Innovation, Service Excellence, Respect, Accountability, and Leadership, all of which are needed to continue our mission of empowering generations for financial success.
By joining our team, you can expect opportunities to enhance personal accomplishments and professional growth.
Interested in this position and meet the qualifications and requirements? Apply at www.ctbconnect.com.
POSITION SUMMARY:
Responsibilities include but are not limited to the following:
• Works closely with the IT team to help develop, maintain and helps oversee Bank-wide IT programs
• Workflows using Visio – Power Automate and Power BI Orchestrator
• Monitors and responds quickly and effectively to requests received through the IT helpdesk
• Assists in maintaining inventory records and documentation for equipment
• Investigates daily trends of campaign delivery and prepares report of findings
• Collaborates with team member across departments
• Completes special projects and research requests
• Works collaboratively with assigned mentor to identify strengths, opportunities for growth, and skill development
• Ensures compliance with all internal controls and established policies and procedures
• Performs other duties related to the internship role
• Assists with the development of department procedures, policies, and processes
• Delivers exceptional customer services consistently to all business lines; maintain positive and productive working relationships with all internal and external customers
• Adheres to all policies, procedures, processes, bank’s practices, guidelines, expectations, laws, and regulations
• Exceeds all established position sales and referral goals, objectives, and expectations
• Demonstrates consistent professional appearance, image, ethics, integrity, demeanor, and represent the CTB brand
• Leads initiatives, add value, support the Bank’s vision, core values, business principles, goals, and objectives
OTHER DUTIES AND RESPONSIBILITIES:
• Adhere to Policies and Procedures – Must adhere to all policies and procedures including customer confidentiality
• Multi Task – Must be able to handle multiple responsibilities at one time
• Effective Communications – Must display good and effective communications verbally and in writing
• Teamwork and Cooperation – Must be a team player with a cooperative attitude
• Make Sound Decisions
• Complete all reports and documentation to ensure quality of daily work
• Attend all staff meetings and bank sponsored events when required
• Maintain customer confidentiality
• Perform all other duties that may be assigned by management
QUALIFICATIONS:
• Pursuing a Degree in Computer Science, Engineering, Software, or Cybersecurity
• One to four years exposure to Power BI and Power Automate
• IT Knowledge Base Documentation and Author Runbooks – Technical Writing Skills
• Excellent quality customer service, sales, and telephone skills with a genuine interest in serving customers and the ability to collaborate and build good cross-functional business relationships
• Strong analytical, technical, problem resolution, sales and critical thinking, skills
• Technology-savvy and proficient in using advanced Microsoft Office (Excel, Word, PowerPoint, etc.)
• Expert level written and verbal communication and diplomacy skills with the ability to communicate clearly, concisely, persuasively, informatively, tactfully and effectively work across all levels of the Bank
• Outgoing and trustworthy with the ability to effectively handle and maintain confidential matters and information
• Demonstrated ability to use accurate and great judgment, discretion, and reasoning, as well as, make sound business decisions, comprehend, and follows directions and instructions
• Ability to work in a fast paced, high performance and changing environment, and must be able to adapt to change
• Must be able to demonstrate and maintain a positive composure and consistently demonstrate professional appearance, demeanor, image, and consistently represent the CTB Brand
• Must be a self-starter who is self-motivated and directed with the ability to handle multiple tasks; goal oriented with the ability to produce quality results, meet all established goals, objectives, deadlines, and expectations; ability to comply with all bank policies, procedures, regulations, and laws
• Ambitious with a strong work ethic and high integrity, positive behavior, ability to work both independently and as a part of a team in a collaborative environment; detailed-oriented with excellent time management and strategic planning skills
• Exceptional creativity with the ability to prioritize work and meet deadlines
• Must be flexible and energetic with a competitive and winning spirit
• Assertive and demonstrates initiative with the ability to work through situations and find win-win solutions
Citizens Trust Bank is committed to investing in our associates, cultivating a rewarding, results-driven, innovative and professional team. We offer competitive compensation and a comprehensive benefits package for our full-time associates. Our benefits package includes the following:
Medical, Dental, Vision, and Prescription
401(k) Retirement Plan
Life Insurance
Accidental Death & Dismemberment
Short&/Long Term Disability
Flexible Spending Plan
Paid Time Off, Vacation, and Holiday Pay
Tuition Reimbursement
Employer Assisted Housing Program
Wholesale Membership Program
Wellness Program
Employee Assistant Referral Services (EAP)
Legal Shield Program
Group Cancer & Accident Insurance Programs
Worker’s Compensation Program
Free Banking Services
Awards and Recognition Programs
Training & Development Programs and much more
EEO/AA
Skills Required
- Currently pursuing a degree in Computer Science, Engineering, Software, or Cybersecurity
- One to four years of exposure to Power BI and Power Automate
- IT knowledge-base documentation and runbook authoring skills
- Customer service, sales, and telephone skills
- Strong analytical, technical, problem-solving, sales, and critical-thinking skills
- Proficiency with Microsoft Office, including Excel, Word, and PowerPoint
- Strong written and verbal communication skills
- Ability to handle confidential information and exercise sound judgment
- Ability to multitask, meet deadlines, and work independently and collaboratively
- Ability to adapt to a fast-paced, changing environment
- Strong organizational, time-management, and prioritization skills
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The Company
What We Do
We have built financial relationships since 1921 –we remain committed to providing personalized service and financial solutions to meet the growing needs of an entire community. Through a legacy built on principle, we go beyond meeting needs of offering banking products and service solutions; our mission is to financially empower our customers and, their generations, to succeed. In turn, their success is our success. That’s why a core element of our purpose involves actively supporting the developmental goals and initiatives of the communities we serve. We are deeply committed to the continued support of our communities through lending, investments, and service.
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