Top Operations & Support Jobs in Atlanta, GA

Analyzes partner performance, pipeline trends, revenue metrics, and operational data to identify growth opportunities. Develops dashboards, KPIs, reports, recommendations, sales collateral, and training materials. Supports partner enablement, product demonstrations, CRM and purchase-order operations, license coordination, and cross-functional process improvements. Presents insights to leadership and stakeholders while maintaining accurate, timely partner revenue operations.

Supports strategy and transformation initiatives through business research, data analysis, process improvement, project planning, milestone tracking, status reporting, cross-functional coordination, and executive communications. The intern will manage a meaningful project, develop recommendations and presentations, participate in mentorship and leadership events, and gain exposure to supply chain and operations.

Provides administrative support to the Risk Management team, including expense reports, invoices, mail, calendar management, compliance paperwork, meeting materials, document management, department events, and supplies. Collaborates with the risk department on departmental and project tasks while maintaining confidentiality, accuracy, organization, professionalism, and adaptability.

Handles customer billing inquiries and order-related issues through email, phone, live chat, and messaging. Resolves billing problems, processes refunds, supports VIP customers, completes tickets according to SLA priorities, and performs daily tasks. The role also contributes to special projects and improvement initiatives while delivering accurate, patient, and high-quality customer service.

Leads Arden Trust’s strategic planning, growth initiatives, business performance analytics, operational delivery, process improvement, vendor governance, budgeting, resource management, and enterprise-wide transformation. Partners with the President and leadership team to improve service quality, organizational effectiveness, scalability, and financial performance across the trust company.

Manages business systems by translating business needs into technical requirements, coordinating workflows, tracking priorities, supporting issue resolution, documenting architecture and requirements, developing feature test strategies, and identifying process improvements. The role also mentors requirements tools usage and assists with training and system documentation.

Greets patients, clients, visitors, and employees in person and by phone; directs calls; provides prompt customer service; maintains the reception area and lobby; and performs front-office tasks such as printing, scanning, and faxing. Requires bilingual English and Spanish communication, professionalism, computer proficiency, and the ability to work independently and collaboratively.

Provides administrative and logistical support for CDC workforce development and training activities. Schedules trainings, manages course offerings and registrations in learning systems, tracks attendance and mandatory training completion, monitors learning account balances, and maintains the SharePoint training calendar. Supports new employee orientation, office supply inventory, records management, data calls, meeting action items, and follow-up communications.

Leads daily Customer Success Operations across IDTF, PCP, and Employee Benefits programs. Manages and develops direct reports, prioritizes workloads, monitors service levels and performance metrics, resolves escalations, and improves workflows. Maintains scorecards, SOPs, coverage plans, and operational reporting while coordinating with Customer Success, Sales, Digital, Operations, reimbursement stakeholders, and external partners to ensure accurate, timely, scalable service delivery.

Provides customer-facing second-level software support for warehouse automation solutions. Analyzes incidents, logs, interfaces, databases, system processes, and operational symptoms; coordinates troubleshooting and escalations with service desk, engineering, development, and project teams. Maintains incident documentation, identifies workarounds, supports root-cause and problem management, and shares technical guidance. The role requires occasional travel, customer communication, and after-hours support for critical incidents.