Top Operations & Support Jobs in Atlanta, GA

Owns the administration, reliability, security, configuration, release management, and support of Microsoft Dynamics 365 Customer Engagement and related Power Platform environments. The role manages integrations, data quality, access controls, managed-service providers, production incidents, enhancement backlogs, lifecycle management, deployments, and stakeholder communication across a distributed business.

Direct incoming customers to available parking spaces, control traffic at event entrances and exits, answer questions, communicate parking rates, provide directions, maintain a clean uniformed appearance, and report safety hazards or policy violations. The role requires standing and walking outdoors in varying weather, occasional lifting up to 25 pounds, and possible weekend or third-shift availability.

Provides onsite and remote corporate IT support for Windows and macOS devices, Microsoft 365, identity systems, endpoints, networking, RingCentral, and office technology. Manages helpdesk tickets, onboarding and offboarding, endpoint deployment, security compliance, asset inventories, audits, vendor coordination, and documentation. Supports a regulated PCI DSS and SOC 2 environment while partnering with infrastructure and information security teams.

Leads complex POS and marketplace integration investigations, using SQL, Snowflake, logs, APIs, and Python to identify failures and seller impact. Configures integrations, reproduces defects, prepares actionable bug reports, validates fixes, and communicates resolutions to sellers and internal teams. Coaches technical support specialists, maintains troubleshooting guidance, and partners with Product Operations and Product on recurring issues and improvements.

Analyzes revenue, commissions, pricing, billing, interchange rates, and operational KPIs. Builds dashboards and reporting, validates data across Salesforce, Tableau, and BI systems, supports pricing and residual payment recommendations, and identifies process improvements. Partners with Finance, IT, and Operations to improve data quality, streamline workflows, document procedures, and provide accurate insights for leadership decision-making.

Provide Tier 1 and Tier 2 technical support for Knowledge Management applications and platforms. Manage JIRA tickets, troubleshoot IT and application issues, document resolutions, escalate complex problems, monitor support trends, and communicate with users throughout resolution. Use SQL and related tools to manage workloads while delivering responsive customer service and maintaining accurate support records.

Serves as the firm’s front-desk point of contact by welcoming visitors, managing calls, coordinating conference rooms, handling mail and deliveries, and supporting visitor access. Provides administrative assistance with scheduling, travel arrangements, office supplies, catering, meetings, events, and special projects. Requires strong communication, organization, discretion, professionalism, reliability, and proficiency with Microsoft Office, Outlook, Teams, and standard office technology. This is a fully onsite role in Atlanta.

Analyzes, configures, supports, tests, and improves Dynamics 365 Customer Engagement and Power Platform solutions. Serves as a technical subject matter expert, manages complex defects and integrations, troubleshoots escalated production issues, documents requirements and system artifacts, and leads process improvements and knowledge sharing. The role also provides third-level on-call support and contributes to multiple IT projects.

Administer and optimize Microsoft Dynamics 365, Dataverse, and related marketing technology platforms. Configure applications, workflows, security, integrations, data quality processes, releases, testing, and automation. Manage incidents and enhancements, monitor platform health, assess Microsoft updates, support compliance, and provide advanced user support and training. Partner with technical and business teams to improve functionality, adoption, reliability, and responsible use of AI capabilities.

Provides administrative and clerical support to fire alarm and sprinkler divisions by preparing documents, processing purchase orders and invoices, maintaining project records, coordinating schedules and vendors, supporting NFPA and AHJ inspection documentation, communicating with customers, and handling general office duties.