Top Operations & Support Jobs in Atlanta, GA

Analyzes and improves business processes, workflows, service delivery, and operational performance. Prepares reports, supports compliance, audits, quality assurance, training, and issue resolution. The role collaborates cross-functionally, monitors metrics, recommends enhancements, manages operational risk, and assists clients with financial needs and referrals to specialty services.

Conduct insurance fraud investigations through surveillance, accident scene investigations, witness canvassing, interviews, recorded statements, document and database review, and examinations under oath. Identify fraud indicators and policy issues, collaborate with claims and legal professionals, and produce accurate investigative reports. The role requires independent fieldwork, extended surveillance assignments, strong communication, discretion, a valid driver’s license, personal auto insurance, and private investigator licensing or eligibility.

Provides advanced IT support for corporate offices, manufacturing facilities, and remote locations. Responsibilities include troubleshooting Windows and macOS systems, Microsoft 365, identity and access management, endpoint platforms, networking, hardware, applications, conference room technology, and security solutions. The role also supports IT projects, documentation, process improvements, vendor collaboration, and plant-floor technology while ensuring compliance with IT policies and procedures.

Oversee collision center operations, including risk management, teammate development, recruiting, client metrics, production, administration, and financial performance. Ensure vehicle repairs meet safety, quality, profitability, insurance partner, and industry standards. The role requires collision management experience, CCC1 expertise, collision estimatics knowledge, customer service skills, a valid driver’s license, and the ability to perform physical activities and lift over 50 pounds.

Provides advanced technical support for Windows and macOS users across corporate, manufacturing, and remote locations. Troubleshoots Microsoft 365, networking, endpoint, account, hardware, application, and collaboration technology issues. Administers Active Directory, Azure AD, Microsoft 365, Intune, and endpoint management platforms. Supports technology rollouts, upgrades, documentation, security compliance, and infrastructure initiatives while collaborating with internal teams and vendors.

Manages high-severity, complex commercial general liability claims, including coverage analysis, liability and damages evaluation, reserves, litigation oversight, counsel direction, risk transfer, negotiations, and resolution strategy. Reviews legal and claims materials, communicates with carriers and stakeholders, prepares management reports, maintains claim diaries, and attends mediations, trials, and related proceedings. The role is hybrid and requires approximately 10% travel.

Support the Founder with ambiguous tasks, research, presentation preparation, meeting planning, scheduling, follow-up tracking, client coordination, and personal or company errands. The role is designed for a highly proactive recent graduate who can learn quickly, solve problems independently, and develop toward product or leadership responsibilities.

Complete self-study, classroom, and on-the-job training to prepare for an adjuster role. Investigate, reserve, negotiate, and settle property and casualty claims under supervision. Obtain and maintain a Georgia Resident Adjuster Property and Casualty license, provide quality service, and conduct timely investigations of coverage, liability, and damages.

Leads the change management and strategic operations function responsible for product launches, process changes, readiness, adoption, governance, and reporting. Manages two Operations Leads, establishes launch standards and operating cadences, coordinates cross-functional stakeholders, develops adoption metrics, oversees feedback loops, and communicates progress and operational constraints to executives and managers.

Conduct conflicts searches and contextual analysis for new clients, matters, lateral attorneys, and change requests. Manage new business intake, review submissions for accuracy and policy compliance, process forms in Intapp, and communicate procedures to attorneys and legal staff. Support conflicts checks, technology projects, and workflow coordination while handling confidential information with accuracy, organization, and sound judgment.