Top Operations & Support Jobs in Atlanta, GA

Manage Atlanta office operations and workplace services, including supplies, vendors, procurement, deliveries, mail, access, parking, catering, hospitality, and meeting logistics. Provide administrative support to HR, executives, and cross-functional teams while coordinating employee events, engagement initiatives, communications, rewards, recognition, and culture programs. Serve as the primary workplace contact and help maintain a welcoming, organized, and positive employee experience.

Leads global workforce optimization across in-house and outsourced support operations. Responsibilities include forecasting, headcount and capacity planning, scheduling, productivity measurement, location strategy, KPI governance, data modeling, and outsourcing partner evaluation and contract negotiation. The role develops workforce frameworks, oversees staffing and site-change requests, collaborates with HR and Finance, and leads teams across international locations.

Handle first- and third-party cyber and technology claims from assignment through resolution. Investigate incidents, evaluate coverage, liability, and damages, manage reserves, negotiate settlements, oversee litigation and defense counsel, attend trials and mediations, and communicate with insureds, agents, vendors, and leadership. The role also supports audits, training, product development, underwriting, industry presentations, and claim trend analysis.

Leads commercial excellence transformation for the Software & Controls Solutions business, improving commercial processes, tools, governance, and operational performance. Facilitates Lean and Kaizen initiatives, manages transformation roadmaps, maintains SharePoint and commercial templates, oversees process documentation and quality-system integration, and coordinates training and communications. Owns competency models, dashboards, KPIs, and operating-review rhythms while collaborating globally across sales, finance, engineering, sourcing, risk, and project teams.

Analyze and map business processes, identify inefficiencies, and implement improvement strategies using Lean Six Sigma, BPMN, and related methodologies. Develop process documentation, standard operating procedures, and workflow diagrams; facilitate cross-functional workshops; monitor performance metrics; and present recommendations to management. Collaborate with Technology, Product, and Engineering teams on automation opportunities and lead process improvement initiatives through successful implementation.

Lead the high-dollar claims audit team performing pre- and post-payment audits and adjudication of complex medical and pharmacy claims. Train, coach and mentor staff; maintain quality/productivity records; create and update policies and procedures; serve as subject matter expert for workflow, policy, and technical questions; interface with stakeholders, manage projects, respond to external audits, and adjudicate high-dollar claims with final approval authority.

Provide comprehensive administrative support to the President, Americas, including executive calendar management, meeting and event logistics, confidential correspondence, complex travel coordination, expense control, database updates, and administrative project work. Serve as a liaison between customers and the functional team while managing competing priorities, maintaining confidentiality, preparing reports and meeting materials, and supporting executive-level relationships.

Lead corporate travel operations, service delivery, strategic initiatives, process improvements, reporting, vendor relationships, budgets, compliance, and duty-of-care programs. Manage travel technologies and complex ticketing operations while monitoring KPIs and customer satisfaction. Coach and develop the travel services team, negotiate supplier contracts, support complex travel needs, and align the travel function with organizational goals.

Manages regional administrative operations, staff hiring and development, scheduling, customer service standards, reporting, commissions, audits, events, and process improvements across multiple offices. Resolves escalated operational and employee issues, supports budgeting and management decisions, oversees administrative compliance, and travels 10%–15% to Southeast regional offices.

Leads organization-wide progress monitoring and reporting, including board updates, data analysis, and data-driven narratives. Coordinates cross-functional partnerships among Product, Systems, and External Affairs, supports internal and external councils, and owns the Insights & Strategy team’s planning, meeting cadence, knowledge management, and process improvement. Requires strong writing, strategic thinking, quantitative analysis, collaboration, discretion, and operational execution.