Top Operations & Support Jobs in Atlanta, GA

Provides first-level analysis, triage, troubleshooting, monitoring, and resolution for customer incidents and technical requests. Communicates proactively with customers, documents issues and resolutions, escalates to Level 2 support when needed, collaborates with vendors, and follows ITIL practices. The role requires familiarity with operating systems, servers, virtualization, Linux, networking, firewalls, and command-line tools. It includes a three-month training period and may involve day or overnight shifts.

Handles entry-level auto insurance claims under close supervision, including investigation, evaluation, negotiation, settlement, and resolution. Studies policies and claim procedures, communicates with claimants, attorneys, agents, and third parties, prepares reports, develops estimating and loss-adjustment skills, and completes required claims training. The role may require obtaining and maintaining an adjuster’s license and requires a valid driver’s license and acceptable driving record.

Provides high-level administrative and executive support to the Chief Commercial Officer, including complex calendar management, communications, travel, expenses, presentations, meetings, events, and confidential information. Coordinates commercial leadership activities across global regions, tracks action items and budgets, processes purchasing and invoices, manages vendors, and supports business initiatives. Requires strong organization, discretion, communication, prioritization, and advanced Microsoft Office skills.

Provides administrative and clerical support in an onsite law firm environment. Responsibilities include scanning, copying, mailing, filing legal documents, maintaining document logs and chain-of-custody records, updating case management systems, responding to calls and emails, supporting attorneys, and protecting confidential information. Requires strong communication, organization, attention to detail, customer service, multitasking, and proficiency in Microsoft Office. High school education is required, with a college degree preferred.

Analyzes and improves business processes, workflows, service delivery, and operational performance. Prepares reports, supports compliance, audits, quality assurance, training, and issue resolution. The role collaborates cross-functionally, monitors metrics, recommends enhancements, manages operational risk, and assists clients with financial needs and referrals to specialty services.

Manages underwriting support teams and people managers, overseeing hiring, training, performance, workflows, premium bookings, audits, workload planning, operational metrics, and continuous improvement. Partners with underwriting, claims, CAT, and centralized support teams to improve service delivery and eliminate manual processes. Leads cross-functional projects, supports reporting and headcount planning, and ensures effective underwriting team support.

Conduct insurance fraud investigations through surveillance, accident scene investigations, witness canvassing, interviews, recorded statements, document and database review, and examinations under oath. Identify fraud indicators and policy issues, collaborate with claims and legal professionals, and produce accurate investigative reports. The role requires independent fieldwork, extended surveillance assignments, strong communication, discretion, a valid driver’s license, personal auto insurance, and private investigator licensing or eligibility.

Investigates, evaluates, and resolves complex liability claims independently. The role interprets policy coverage, determines liability, establishes reserves, authorizes payments, negotiates settlements, manages litigation strategy with counsel, identifies recovery opportunities, prepares reports, and supports team development through training and mentoring.

Provides advanced IT support for corporate offices, manufacturing facilities, and remote locations. Responsibilities include troubleshooting Windows and macOS systems, Microsoft 365, identity and access management, endpoint platforms, networking, hardware, applications, conference room technology, and security solutions. The role also supports IT projects, documentation, process improvements, vendor collaboration, and plant-floor technology while ensuring compliance with IT policies and procedures.

Performs front-office administration for a collision service center, including teammate support, training, payroll and HR recordkeeping, accounts payable and receivable, cash handling, and customer service. Ensures compliance with company procedures through monitoring and ongoing training. Requires customer-facing experience, familiarity with payroll and accounting administration, Microsoft Office skills, communication abilities, adaptability, and a valid driver’s license.