Top Operations & Support Jobs in Atlanta, GA

Leads global workforce optimization across in-house and outsourced support operations. Responsibilities include forecasting, headcount and capacity planning, scheduling, productivity measurement, location strategy, KPI governance, data modeling, and outsourcing partner evaluation and contract negotiation. The role develops workforce frameworks, oversees staffing and site-change requests, collaborates with HR and Finance, and leads teams across international locations.

Handle first- and third-party cyber and technology claims from assignment through resolution. Investigate incidents, evaluate coverage, liability, and damages, manage reserves, negotiate settlements, oversee litigation and defense counsel, attend trials and mediations, and communicate with insureds, agents, vendors, and leadership. The role also supports audits, training, product development, underwriting, industry presentations, and claim trend analysis.

Leads commercial excellence transformation for the Software & Controls Solutions business, improving commercial processes, tools, governance, and operational performance. Facilitates Lean and Kaizen initiatives, manages transformation roadmaps, maintains SharePoint and commercial templates, oversees process documentation and quality-system integration, and coordinates training and communications. Owns competency models, dashboards, KPIs, and operating-review rhythms while collaborating globally across sales, finance, engineering, sourcing, risk, and project teams.

Analyze and map business processes, identify inefficiencies, and implement improvement strategies using Lean Six Sigma, BPMN, and related methodologies. Develop process documentation, standard operating procedures, and workflow diagrams; facilitate cross-functional workshops; monitor performance metrics; and present recommendations to management. Collaborate with Technology, Product, and Engineering teams on automation opportunities and lead process improvement initiatives through successful implementation.

Provide comprehensive administrative support to the President, Americas, including executive calendar management, meeting and event logistics, confidential correspondence, complex travel coordination, expense control, database updates, and administrative project work. Serve as a liaison between customers and the functional team while managing competing priorities, maintaining confidentiality, preparing reports and meeting materials, and supporting executive-level relationships.

Lead corporate travel operations, service delivery, strategic initiatives, process improvements, reporting, vendor relationships, budgets, compliance, and duty-of-care programs. Manage travel technologies and complex ticketing operations while monitoring KPIs and customer satisfaction. Coach and develop the travel services team, negotiate supplier contracts, support complex travel needs, and align the travel function with organizational goals.

Manages regional administrative operations, staff hiring and development, scheduling, customer service standards, reporting, commissions, audits, events, and process improvements across multiple offices. Resolves escalated operational and employee issues, supports budgeting and management decisions, oversees administrative compliance, and travels 10%–15% to Southeast regional offices.

Leads organization-wide progress monitoring and reporting, including board updates, data analysis, and data-driven narratives. Coordinates cross-functional partnerships among Product, Systems, and External Affairs, supports internal and external councils, and owns the Insights & Strategy team’s planning, meeting cadence, knowledge management, and process improvement. Requires strong writing, strategic thinking, quantitative analysis, collaboration, discretion, and operational execution.

Processes mailed deposits, payments, returned checks, ACH transactions, new account forms, IRA forms, and deposit verifications. Supports staff with documentation requirements, responds to Deposit Services inquiries, reviews special account requests, and assists Fraud department activities. Ensures compliance with credit union policies, the Bank Secrecy Act, Patriot Act, and applicable regulatory requirements while providing member service and resolving operational issues.

Supports site management and helps drive performance across an assigned territory. The job description provides no additional responsibilities or qualification details.