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Leads and scales Advisory, Delivery, and Support workstreams across a distributed technical services organization. Establishes shared operating standards, capacity planning, quality controls, SLAs, escalation processes, reporting, and governance. Oversees technical delivery outcomes, resource allocation, architecture quality, support coverage, hiring plans, onboarding, and partner collaboration. Partners with Enablement, Sales, Project Managers, and SI/GSI organizations to improve delivery predictability, utilization, client satisfaction, and technical excellence.

Serve as a strategic post-sales advisor helping enterprise customers achieve business outcomes with Mimica. Build customer success plans, provide product support, interpret process intelligence outputs, identify improvement opportunities, and deliver actionable recommendations. Collaborate with Sales, Marketing, Solution Engineering, Partners, Product, Engineering, and Machine Learning teams. Drive onboarding, training, adoption, account expansion, stakeholder alignment, and customer feedback for roadmap development.

The Senior Solutions Engineer will provide technical expertise in pre-sales situations, conduct presentations, design customized solutions, and lead technical discussions to enhance the ServiceNow platform's value for customers.

Drive new business and expansions in the Media & Entertainment vertical. Manage enterprise accounts, qualify opportunities, run demos, negotiate contracts, coordinate with Customer Success and cross-functional teams, and meet monthly/quarterly quotas while maintaining accurate CRM records and participating in industry events.

The Account Manager oversees affiliate and restaurant relationships, focusing on maximizing platform utilization, ensuring satisfaction, and driving growth through strong communication and relationship management. Responsibilities include performance monitoring, problem solving, and cross-functional collaboration.

Own and resolve complex medical billing and insurance cases end-to-end after AI handoff. Contact providers, insurers, and collections; investigate claims and benefits; advocate for users; maintain clear documentation; communicate progress; and improve playbooks while partnering with Product and Engineering.

Own full-cycle enterprise sales into electric utilities and infrastructure: generate new opportunities, manage complex multi-stakeholder deals, convert pilots to enterprise deployments, guide contracting and procurement, represent technical product value, build ROI-driven business cases, and drive multi-year account strategies while partnering cross-functionally to support adoption and expansion.

Owner of end-to-end client relationships and new business origination for RIAs; manage pipeline and CRM, drive product adoption, share client feedback cross-functionally, develop growth strategies, and travel to clients and conferences (under 50%).

Leads Inato’s marketing organization and strategy, including account-based marketing for enterprise sponsors, integrated sales campaigns, product positioning, go-to-market execution, customer marketing, and advocacy programs. Establishes marketing goals and metrics tied to business outcomes while partnering with Sales, Product, Customer Success, Strategy, and executive leadership. Coaches and develops the marketing team, builds internal product marketing capabilities, and drives measurable pipeline creation, customer expansion, and market differentiation.

This position is an opportunity to fill a form for future job matching after the ASPLOS Conference with IMC Trading.