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Partner with business stakeholders to gather and document requirements, design workflows, support SDLC (Agile/Waterfall), create BRDs and test cases, perform minor system configuration, support QA/UAT, liaise with vendors, and help optimize mortgage loan lifecycle processes (Origination through Post-Closing).

Plan, supervise, review, and complete complex federal, state, and international tax engagements for individuals, corporations, and partnerships. Provide tax research, tax planning strategies, respond to tax authorities, mentor and review staff, participate in client meetings, and support business development.

Sell vehicles by demonstrating products, building relationships, managing inventory knowledge, following up with customers, training recruits, and maintaining high customer satisfaction and professional presentation.

Lead and manage the mortgage loan closing team to ensure accurate, compliant closings, fund disbursements, and complete post-closing reviews. Develop policies, training, performance metrics, and collaborate with internal and external stakeholders to resolve issues and improve processes.

Process bi-weekly multi-state payroll for ~700 employees, maintain payroll system data, manage deductions and tax-related issues, issue/reissue payments, reconcile benefits, prepare periodic reports, research discrepancies, and assist payroll transitions for acquisitions.

Provide second-tier application support to customers under SLAs: troubleshoot and document issues, perform root cause analysis and corrective actions, manage queues and escalations, follow SOPs, interact with Technical Operations/Development/vendors/QA, suggest process improvements, and provide rotating off-hours support for severity-one incidents.

Own delivery of AI agent deployments for consumer brands from kickoff to sustained automation performance. Manage complex multi-stakeholder projects, diagnose CX ops issues (helpdesk configuration, routing, automation), monitor metrics, provide proactive updates, and co-lead strategic accounts while feeding operational patterns back to product.

Manage core People Operations including 401(k) administration, benefits and PEO coordination, HRIS/ATS administration, equity issuance support, people reporting, onboarding/offboarding, compliance, unemployment claims, and projects for new entity and international expansion.

The Administrative Support Assistant provides daily support, manages schedules, coordinates communication, oversees office operations, and aids project management within Bible Media Group.

Lead use-case identification, gather and document requirements, coordinate stakeholders, define measurable objectives, develop business cases, track pilot integrations, manage traceability, and support governance and continuous improvement for technology integration pilots.