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Provides remote application support by troubleshooting business software issues, managing integrated system deployments, documenting solutions, testing releases, identifying defects, supporting acquisitions, training users, and coordinating with developers, service desk teams, customers, and business units. The role also assists with technology rollouts, project planning, compliance, and effective use of company resources.

Manages the Fraud Department, including supervising analysts, investigating complex fraud, monitoring transaction and alert reports, tracking losses and recoveries, and preparing management and regulatory reporting. Develops fraud prevention policies and procedures, ensures compliance with BSA, AML, privacy, NCUA, and applicable laws, supports SAR reviews, trains business units, interacts with members, and coordinates investigations with law enforcement.

Hands-on R&D Chemist responsible for developing and formulating adhesives and coatings, leading polymer synthesis and experimental design, interpreting test data, preparing technical reports, and transitioning formulations from laboratory through pilot and full production scale. The role supports new product development, cost-out initiatives, customer needs, innovation, and cross-functional project leadership, with up to 25% travel.

Owns the full US employee lifecycle across a multi-state workforce using a PEO, including onboarding, benefits, payroll inputs, leave, offboarding, compliance, reporting, and employee support. Manages PEO relationships, state-specific employment requirements, compensation processes, and workplace logistics for the New York office. Partners with Finance, Legal, Recruiting, and People teams while improving processes, automation, and documentation.

Manages collection and recovery activities for delinquent, charged-off, and deposit-related accounts. Reviews delinquency reports, prioritizes actions, processes collateral protection insurance claims, handles member disputes, documents collection efforts, and ensures compliance with FDCPA, UCC, NCUA guidelines, and internal policies. Maintains member confidentiality, monitors compliance risks, meets recovery timelines, and provides professional member communication.

Manages cruise pricing, inventory controls, and demand analytics to maximize net revenue and occupancy. Leads pricing meetings, establishes booking curves, audits reservation-system actions, monitors competitors and market trends, and prepares performance reports. Analyzes bookings, yields, revenue, capacity, and oversell risks to recommend actions. Maintains databases, supports audits, and contributes to revenue recognition and reporting process improvements.

Provides administrative support for Additional Learning Needs processes, including Individual Development Plans, examination access arrangements, learner records, reviews and statutory compliance. Coordinates communication among learners, families, college staff, schools, local authorities and external agencies. Maintains accurate data across college systems, supports the ALN team, responds to correspondence and delivers professional customer service within an inclusive educational environment.

Creates and maintains technical documentation, training materials, marketing content, sales enablement assets, product messaging, and social media communications. Translates complex technical capabilities into accessible materials for government, defense, law enforcement, commercial, and internal audiences. Collaborates with Product, Marketing, SMEs, and Account Managers; administers Academy learning resources, maintains documentation workflows, and updates content based on product changes, analytics, and feedback.

Supports functional and regression testing for Pega applications within a DEA modernization program. Executes test cases, validates requirements, documents results and defects, maintains QA artifacts, supports user acceptance testing, and participates in Agile ceremonies. Collaborates with developers, business analysts, and senior QA professionals to assess risks, retest fixes, and promote software quality throughout the development lifecycle.

Sell residential home services by educating clients about health, safety, comfort, and equipment options. Engage customers, address inquiries, document calls and jobs, collaborate with coordinators and managers, complete training, and participate in meetings and prospecting. The role requires demonstrated sales success, strong communication, organization, product promotion abilities, technology proficiency, a valid driver’s license, and a clean driving record.