What You'll Do:
Build and maintain professional relationships with clients and vendors to gain an understanding of their operational needs in a specific trade related area, assists in the development and implementation of solutions to meet those needs
Review vendor quotes on behalf of client to ensure scope and pricing of suggested work is appropriate
Develop and coordinate client and internal initiatives and special projects
Serve as a technical and subject matter expert resource for the department and leadership
Serve as a key point of contact for internal and external clients; resolving issues with vendors as necessary
Proactively resolve vendor and client issues; drive all issues towards resolution and escalates on a timely basis only when necessary
Provide support to Trade Representative as required
Foster a positive work environment and collaborate effectively with all stakeholders
Ensure confidentiality of internal and external data
Perform ad-hoc projects and other duties as assigned
Maintain CPD and awareness of trade / industry developments
Seek opportunities for continuous process improvement
You Should Have:
Customer Service Skills - Proficient
Verbal Communication Skills - Proficient
Written Communication Skills - Proficient
Teamwork Skills - Proficient
Relationship Skills - Proficient
Negotiation Skills – Proficient
Problem-Solving Skills - Advanced
Prioritization Skills - Proficient
Computer Skills: Intermediate proficiencies in: Microsoft Word, Excel, PowerPoint, Outlook preferred
SME in a specific relevant trade
Bachelor’s Degree preferred
Relevant trade qualification
3 – 4 years of experience in relevant field or internal promotion from within Lessen
Experience working in an FM, retail, buildings environment
Demonstrable experience of solving complex trade related technical issues
Professional Skills
Role Specific Skills
Qualifications
Skills Required
- SME in a specific relevant trade
- Relevant trade qualification
- 3-4 years of experience in relevant field or internal promotion
- Experience working in facilities management, retail, or buildings environment
- Demonstrable experience solving complex trade-related technical issues
- Customer service skills (proficient)
- Verbal and written communication skills (proficient)
- Teamwork, relationship, negotiation, and prioritization skills (proficient)
- Problem-solving skills (advanced)
- Computer skills: intermediate proficiency in Microsoft Word, Excel, PowerPoint, Outlook
- Bachelor's degree
What the Team is Saying
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Lessen LLC Compensation & Benefits Highlights
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Healthcare Strength — Health, dental, and vision insurance are offered alongside FSA/HSA options, life and disability coverage, mental‑health/EAP support, and pet insurance. Coverage is characterized as good quality even if not the cheapest.
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Retirement Support — A 401(k) with employer match is part of the package. This aligns with a modern total‑rewards mix that also includes bonuses and, for some senior roles, equity.
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Leave & Time Off Breadth — Paid parental leave, flexible/unlimited PTO (varies by role), and paid volunteer time are included. Remote/hybrid work options further expand flexibility.
Lessen LLC Insights
What We Do
Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen’s technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem—including investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago. To learn more, visit Lessen.com.
Why Work With Us
We make caring for and improving properties simpler, faster, better. Powered by tech and perfected by people, we deliver best-in-class, transformational solutions to deliver assets to market faster, keep businesses up and running, and improve customer and resident experiences. We're property services, simplified.
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Lessen LLC Teams
Lessen LLC Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
At Lessen, managers decide how teams work best—office, home, or hybrid. We value flexibility, connection, and outcomes, investing in tools that keep everyone aligned and focused on delivering great results together.
