Tufin®, the leader in Network Security Policy Orchestration, allows enterprises to streamline the management of security policies across complex, heterogeneous environments. Serving over 2,000 customers, Tufin’s network security automation enables enterprises to implement changes in minutes with proactive risk analysis and continuous policy compliance.
As a Technical Support Engineer- Tier 2 at Tufin you will:
- Provide technical support to worldwide customers and partners using all methods of communication.
- Troubleshoot to full resolution of issues within the Tufin suite and OS
- Maintain individual ticket queue and responsible for all communication with customer, including being the liaison between customer and internal resources.
- Support the implementation and integration of Tufin products within customers’ infrastructure
- Help to document best practices in maintaining Tufin solutions
- Develop a deep understanding of the customers’ technical environment
- Support the EMEA region
- At least 2 years of experience in related technical customer support in global companies
- Strong technical troubleshooting and problem solving skills
- Customer support and customer facing skills
- Excellent interpersonal and verbal communication and the ability to generate strong and lasting relationships with our customers
- Good understanding of networks, protocols and internet technologies -Routing, NAT, Advanced TCP/IP etc. (1-2 years of experience with leading vendor’s equipment)
- Knowledge & Experience (1-2 years) with Firewall technologies of leading vendors (Check Point, Cisco, Juniper, Fortigate, Palo-Alto, etc.)
- Knowledge & Experience in Linux
- Excellent English level, both written and oral
- Team Player – ability to work well in a close team environment
Skills Required
- At least 2 years of related technical customer support experience in global companies
- Strong technical troubleshooting and problem-solving skills
- Customer support and customer-facing skills
- Excellent interpersonal and verbal communication skills
- Ability to build strong, lasting customer relationships
- Good understanding of networks, protocols, and internet technologies, including routing, NAT, and advanced TCP/IP
- 1–2 years of experience with leading network equipment vendors
- 1–2 years of knowledge and experience with firewall technologies from leading vendors
- Knowledge and experience with Linux
- Excellent written and spoken English
- Ability to work effectively in a close team environment
What the Team is Saying
Tufin Compensation & Benefits Highlights
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Healthcare Strength — Medical, dental, and vision coverage are paired with mental‑health support, life and disability insurance, and EAP access. Wellness options such as yoga, meditation, and gym or sport activities are also promoted.
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Leave & Time Off Breadth — Flexible or unlimited PTO sits alongside paid holidays, sick time, bereavement leave, and paid volunteer time. This breadth of time‑off options is positioned to support work–life balance.
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Parental & Family Support — Paid parental leave is explicitly offered, and some offices provide an onsite Mother’s Room. Family medical leave is also highlighted for caregiving needs.
Tufin Insights
What We Do
Tufin is a world leading network security policy management company, managing and automating security changes across next gen firewalls and network devices. We are a hybrid technology, supporting on/off prem and cloud services. The automation orchestration piece is what sets us apart in the market, as this allows us to help our customers to implement their security changes in hours or minutes vs. days. Since going public in April 2019, Tufin has continued to be the market leader in the space!
Why Work With Us
Here at Tufin, we pride ourselves on being a transparent organization where the door is always open & treating others with respect and care is our top value (hence our “no asshole” policy). We believe that every employee is important in achieving our mission & as we continue to grow, we are making sure that we are maintaining our unique culture.
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Tufin Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
