Technical Support Engineer – Mist Assurance

Job Description:

At HPE, We Advance the Way People Live and Work

Hewlett Packard Enterprise is a global edge-to-cloud company built to transform businesses. We help customers connect, protect, analyse, and act on their data and applications wherever they live, from edge to cloud.

Join us in shaping the future of connectivity. Our HPE Networking team combines AI-driven insights, cloud innovation, and next-generation wired and wireless technologies to deliver exceptional experiences for enterprises worldwide. If you’re passionate about solving complex problems, collaborating with world-class engineers, and redefining networking, this is your opportunity. Ready to change the world together?

Why You’ll Love HPE

• Innovation at Core: Work on technologies like Multi-Cloud, Automation, IoT, AI/ML, and 5G—the backbone of digital transformation.
• Inclusive Culture: We value trust, bold ideas, and continuous learning. Diversity and inclusion are at the heart of everything we do.
• Impactful Work: Every solution you deliver helps global enterprises stay connected, secure, and ready for the future.

What’s In It For You?

• Career Growth: Collaborate with product engineering teams and gain exposure to cutting-edge technologies.
• Continuous Learning: Deep dive into advanced networking, cloud solutions, and automation tools.
• Skill Development: From troubleshooting complex networks to scripting and automation, you’ll sharpen both technical and soft skills.

What you'll do:

• Triage and resolve customer-reported issues with a focus on delivering a positive customer experience.
• Follow standard troubleshooting steps and predefined action plans to diagnose and resolve common issues.
• Meet defined SLAs for response time, resolution time, and quality of customer communication.
• Reproduce basic customer issues in test environments (using guided procedures) when required.
• Analyse logs and system outputs to identify known issues and escalate appropriately when needed.
• Collaborate with senior team members for complex issue resolution and knowledge sharing.
• Maintain and update knowledge base articles and documentation to support faster issue resolution and team efficiency.

• Demonstrate the ability to handle multiple tickets, prioritize tasks, and work independently with minimal supervision.

What You need to bring:

Must-Have Skills:

·  Strong verbal and written communication skills with the ability to interact effectively with customers and team members. 

·  Basic troubleshooting skills to identify and resolve common network-related issues following standard procedures. 

·  Foundational understanding of: 

• Networking concepts and switching basics (VLANs, STP, LACP, basic multicast concepts)
• Core IP protocols (ARP, ICMP, TCP/UDP, DNS, DHCP)
• Basic authentication concepts (802.1X, EAP basics)
• Wireless fundamentals (802.11 standards, basic NAC concepts, PoE awareness)
• Introductory routing knowledge (BGP and OSPF fundamentals)

·  Willingness to learn and adapt, with a proactive approach to developing technical skills.

Good-to-Have Skills:

• Experience with Cloud Solutions
• Certifications like JNCIA, CCNA, or Cloud/Wireless technologies

Who Should Apply?

• Engineering graduates with 1-3 years of experience in technical support for enterprise/campus or cloud networks.
• Professionals who love solving problems, thrive in dynamic environments, and want to make an impact.

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Job:

Job Level:

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.