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Empowering people today to build a better future for the next generation.
The Role
Lead partner integrations and implementation activities, provide pre-sales technical support, manage implementation tasks using tools like Salesforce and Rally, coordinate cross-functional teams, troubleshoot production issues, and support off-hours/on-call activities while improving processes and maintaining strong stakeholder relationships.
Summary Generated by Built In
Job Summary
Dealertrack, a Cox Automotive Brand, is currently looking for a Systems Integration Analyst II to join our Business Operations team in North Hills, NY.
We are looking for a Systems Integration Analyst II to provide strong enterprise account management. This role acts as the primary person for setting up new partners and assisting existing partners with conversions and enhancements in the Dealertrack environment. The Systems Integration Analyst II provides technical support and either answers or coordinates escalations in a timely manner, owns escalated issues, and ensures a timely response across the organization and stakeholders.
Primary Duties / Key Responsibilities
Required Experience & Specialized Knowledge and Skills
Preferred Qualifications
Core Competencies
Organizational Position
Work Environment
Appendix: Cox Automotive Core Competencies
USD 88,800.00 - 133,200.00 per year
Compensation:
Compensation includes a base salary in the range of $88,800.00 - $133,200.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
EOE, including disability/vets
Dealertrack, a Cox Automotive Brand, is currently looking for a Systems Integration Analyst II to join our Business Operations team in North Hills, NY.
We are looking for a Systems Integration Analyst II to provide strong enterprise account management. This role acts as the primary person for setting up new partners and assisting existing partners with conversions and enhancements in the Dealertrack environment. The Systems Integration Analyst II provides technical support and either answers or coordinates escalations in a timely manner, owns escalated issues, and ensures a timely response across the organization and stakeholders.
Primary Duties / Key Responsibilities
- Leads the planning and technical implementation of integrations for new partners of digital retailing services onto the Dealertrack network.
- Provides pre-sales technical support to partners to understand requirements for implementation.
- Facilitates and assists upgrades and conversions of existing partners.
- Coordinates, manages, and tracks all implementation tasks and deliverables using internal tools such as Salesforce and Rally.
- Proactively identifies project risks and issues and works with project teams and management to mitigate or escalate as necessary.
- Assembles and coordinates cross-functional teams on partner initiatives.
- Coordinates with Network and Infrastructure teams on partner needs.
- Creates a positive customer experience by building strong relationships, ensuring timely communication, and managing expectations effectively.
- Expands general knowledge of current products and services.
- Maintains regular interaction with engineering teams to manage fixes for production service issues.
- Maintains an in-depth understanding of Dealertrack products and support protocols.
- Identifies process improvements to enhance service quality and increase speed of resolution.
- Supports production deployments and outages outside normal business hours.
- Takes a self-driven approach to professional development.
Required Experience & Specialized Knowledge and Skills
- Bachelor's degree in IT related field and 2+ years relevant/related work experience. The right candidate could also have a different combination, such as a master's degree and 1 year of experience; or 8 years of experience in a related field.
- Prior experience in a client-facing or partner integration role.
- Proficient knowledge of integration technologies and protocols, including XML, JSON, REST/SOAP APIs, OAuth, HTTPS, SFTP, certificate management, and firewall policies.
- Experience with tools such as Splunk, GitHub, Visual Studio, or similar development and monitoring platforms.
- Experience analyzing logs and monitoring system health using tools such as Splunk or similar tools.
- Proficient in MS Office applications (Excel, Word, PowerPoint).
- Working knowledge of project management techniques and tools (e.g., Agile methodologies, Rally, Jira, or similar tools).
- Excellent written and verbal communication skills, with the ability to translate technical concepts into clear, non-technical language.
- Strong analytical and problem-solving skills, with attention to detail and ability to draw meaningful conclusions from data.
- Ability to work effectively in a cross-functional, fast-paced environment and manage a high-volume workload.
- Experience building and maintaining internal and external stakeholder relationships.
- Strong organizational, planning, and decision-making abilities.
- Advanced troubleshooting and multi-tasking skills.
- Flexibility and adaptability in a dynamic environment with frequent change.
- Willingness to support off-hours and on-call activities as needed.
Preferred Qualifications
- Experience in the automotive, fintech, or digital retailing industries.
- Familiarity with software engineering practices (e.g., version control, testing methodologies, etc.); hands-on engineering or development experience is a plus.
- Familiarity with cloud platforms such as AWS, Azure, or Google Cloud.
- Experience with API management tools (e.g., Apigee, MuleSoft, Kong, or similar).
- Working knowledge of networking concepts, including DNS, load balancing, and VPNs.
Core Competencies
- Focus on Customers
- Drive for Results
- Build Relationships
Organizational Position
- Does this position have direct reports? No
- Reports to: Manager level
Work Environment
- Typical office environment
Appendix: Cox Automotive Core Competencies
- Build Relationships: Building, leveraging, and maintaining relationships within and across workgroups.
- Champion Change: Supporting change and innovation by trying new approaches and collaborating effectively.
- Develop Self and/or Others: Driving continuous learning and skill development.
- Drive for Results: Maintaining high performance standards and accountability.
- Focus on Customers: Ensuring customer needs drive priorities and decisions.
- Value Others: Demonstrating integrity, inclusiveness, and ethical behavior.
USD 88,800.00 - 133,200.00 per year
Compensation:
Compensation includes a base salary in the range of $88,800.00 - $133,200.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
EOE, including disability/vets
Skills Required
- Bachelor's degree in IT related field and 2+ years relevant work experience (or equivalent combination)
- Prior experience in a client-facing or partner integration role
- Proficient knowledge of integration technologies and protocols (XML, JSON, REST/SOAP APIs, OAuth, HTTPS, SFTP, certificate management, firewall policies)
- Experience with monitoring and development tools such as Splunk, GitHub, Visual Studio
- Experience analyzing logs and monitoring system health using Splunk or similar tools
- Proficient in MS Office applications (Excel, Word, PowerPoint)
- Working knowledge of project management techniques and tools (Agile methodologies, Rally, Jira, or similar)
- Excellent written and verbal communication skills and ability to translate technical concepts for non-technical stakeholders
- Strong analytical, troubleshooting, organizational, and decision-making skills
- Ability and willingness to support off-hours and on-call activities as needed
- Authorization to work in the United States without current or future sponsorship
- Experience in the automotive, fintech, or digital retailing industries
- Familiarity with software engineering practices and hands-on engineering or development experience
- Familiarity with cloud platforms (AWS, Azure, Google Cloud)
- Experience with API management tools (Apigee, MuleSoft, Kong, or similar)
- Working knowledge of networking concepts including DNS, load balancing, and VPNs
What the Team is Saying
Belinda
Manager of Network Automation
Tonya
Director of Agile Delivery
Chris
Manager of Engineering Support & Delivery
John Chapman
National Client Sales Director, Cox Automotive
Kib Yahyehyrab
Audit Analysis, Cox Enterprises
Jenny Arias
Marketing & Events Assistant, Cox Farms
Cox Enterprises Compensation & Benefits Highlights
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Healthcare Strength — Medical coverage spans multiple Aetna plan options with in-network preventive care at 100%, plus mental-health access including at-no-cost virtual therapy for those on the Cox Aetna plan. Added programs like PrudentRx for $0 select specialty meds, Hinge Health, and Calm expand clinical and wellness support.
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Parental & Family Support — Paid parental leave, fertility benefits via Progyny, adoption assistance with defined reimbursement limits, and childcare/backup care resources demonstrate robust family-forming and caregiving support. Supports such as Milk Stork and Care.com membership extend this coverage to practical needs.
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Retirement Support — A 401(k) program is described with a dollar-for-dollar match up to 6% plus an additional 2% automatic contribution for eligible employees, alongside financial coaching and student-loan tools. Administration via Vanguard and clear plan references signal mature retirement support.
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The Company
What We Do
For well over a century, Cox Enterprises has been shaping the future with daring ideas and values-driven thinking. Since our founding in 1898, our relentless spirit of innovation has driven us to disrupt industries and enhance the quality of life in the communities we serve. Through our major divisions — Cox Communications, Cox Automotive and Cox Farms — our people have countless opportunities to grow and make an impact in the communications and automotive industries, as well as in new ventures in agriculture, cleantech, digital media and more. As a privately-held, family-owned business, we know that people are our most valuable asset. We offer a supportive and inclusive environment with flexible career growth, amazing benefits and work-life balance at the forefront. Our mission, our ways of working and our commitment to people are what make our workplace culture remarkably flexible and resilient. Join us to build a better future and make your mark.
Why Work With Us
At our core, Cox is a technology company that values human relationships. We know people feel most empowered when their work has meaning, when they feel respected and have opportunities to grow. “Career satisfaction” is not enough at Cox — we’re here to help you find balance, live well and achieve your career goals even as they change over time.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Every person has different working styles and preferences — and we aim to empower teams to work where they are most comfortable. Some roles require in-person work, but for those that can be performed remotely, we offer flexibility.
Typical time on-site:
Flexible
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