Cox Enterprises
Cox Enterprises Offices
Cox Enterprises is headquartered in Atlanta and has 7 office locations.
Hybrid Workplace
Employees engage in a combination of remote and on-site work.
Typical time on-site:
Flexible
U.S. Office Locations
Atlanta, GA
Austin, TX
Burlington, VT
Carmel, IN
Draper, UT
Irvine, CA
North Hills, NY
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3400 New Hyde Park Rd, New Hyde Park, New York, United States, 11042 1226
Recently posted jobs
Artificial Intelligence • Automotive • Greentech • Information Technology • Machine Learning • Software • Cybersecurity
Provide Tier 1 customer support via phone, email, chat, and ticketing systems. Troubleshoot standard issues, document cases, escalate complex problems, coordinate cross-team resolution, and deliver excellent customer experience. May provide one-on-one training and must follow security processes when accessing customer records.
Artificial Intelligence • Automotive • Greentech • Information Technology • Machine Learning • Software • Cybersecurity
Provide Tier 1 customer support via phone, email, chat and ticketing. Troubleshoot standard software/configuration issues, document cases, escalate complex problems, coordinate cross-team follow-up, and deliver one-on-one training to drive customer satisfaction. Maintain records and apply security processes while working flexible schedules including evenings, weekends, and holidays.
Artificial Intelligence • Automotive • Greentech • Information Technology • Machine Learning • Software • Cybersecurity
Manage SMB customer retention by resolving billing and service issues, negotiating renewals and offers, making outbound outreach for upsells and referrals, troubleshooting service problems, coordinating with sales support, and driving incremental revenue while reducing controllable churn.
