Strategic Operations Manager, Technical Solutions

Alloy helps solve the identity risk problem for companies that offer financial products by enabling them to outpace fraud and confidently serve more people around the world. Over 800 of the world’s largest financial institutions and fintechs turn to Alloy to take control of fraud, credit, and compliance risk, and grow with the clearest picture of their customers.

Through our values: Be Bold, Get Scrappy, Collaborate, and Celebrate Our Differences, we are creating a workplace where you can grow, thrive, and belong. See how we’ve been continuously recognized and named one of Inc. Magazine’s Best Workplaces, Forbes America’s Best Startup Employers, Best Fintech to Work for by American Banker, year after year.

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We're seeking an Operations Manager to work directly with our Technical Solutions organization to build cross-functional programs and processes, solve complex operational challenges, and enable scalability and excellence. Technical Solutions at Alloy encompasses Solutions Engineering, Implementation Management, Technical Account Management, Technical Support, and Solutions Architecture.

This role sits within Alloy's centralized Operations function — which serves as the strategic and operational backbone for Product, Engineering, and Technical Solutions — and owns the Technical Solutions vertical end-to-end. This is a role for someone who thinks in systems, builds from scratch, and thrives at the intersection of strategy and execution. 

Alloy operates in a hybrid-work environment. We look to foster collaboration and community by having our local employees onsite three days a week. 

• Act as a strategic thought partner to Technical Solutions leadership
• Build and manage operational cadences and structures
• Empower our teams to leverage tooling, particularly AI capabilities, to improve the way we work
• Own a portfolio of cross-functional programs, defining strategy, milestones, and success metrics for each
• Serve as the connective tissue between GTM, Technical Solutions, Product, and Engineering — driving to defined outcomes on our most critical strategic initiatives
• Manage internal and external stakeholder relationships, including partner-facing touchpoints during project execution
• Communicate program status, risks, and decisions clearly to leadership and working teams
• Pick up new projects and initiatives as they emerge — you're comfortable with ambiguity and energized by building from scratch

Key Responsibilities

• Establish Operational Rhythms: Design and implement the operational structures and cadences that drive alignment, decision-making, and efficiency across our Technical Solutions teams.
• Enable Data-Informed Decision Making: Establish and implement the systems, processes and tools that allow us to understand and improve the way we work. Build the data layer that builds confidence in product, process, and resourcing decisions.
• Strategic Project Management: Own the execution of strategic projects that optimize the way we work internally and with clients and partners. Drive collaboration across Technical Solutions, Go-to-Market, Product, and Engineering to tackle our most pressing challenges and solve them via systems, automation, frameworks, and transparency. 

• 5+ years of operations, program, or project management experience in a SaaS or technical environment
• Experience helping teams leverage new tooling, particularly AI capabilities
• Proven ability to drive alignment across multiple teams
• Experience building workflows and automations
• Strong operational instincts — you can see what's broken and build something to fix it
• Excellent communication and facilitation skills; comfortable presenting to senior leadership
• Technical fluency — you don't need to write code, but you’re excited to dig into how our tech works
• Thrives in ambiguity and knows how to create structure where there isn't any yet

We're a lean team, so your impact will be felt immediately, and opportunities will grow as the company scales up. If this all sounds like a good fit for you, why not join us?

Alloy is committed to fair and equitable compensation practices. Below is the anticipated starting base compensation range for this role; however, pay may vary depending on job-related knowledge, in-demand skills, relevant experience, and/or geography. In addition to a competitive base salary, this position is also eligible for equity awards in the form of stock options (ISOs) as well as a competitive total benefits package. Your recruiter will be happy to walk you through the details and what compensation could look like for you specifically!

This position has a salary range of $160,000 to $187,000. 

• Unlimited PTO and flexible work policy
• Employee stock options
• Medical, dental, vision plans with HSA (monthly employer contribution) and FSA options
• 401k with 100% match up to 4% of annual employee compensation 
• Eligible new parents receive 16 weeks of paid parental leave 
• Home office stipend for new employees
• Annual Learning & Development annual stipend
• Well-being benefits include access to ClassPass, OneMedical, UrbanSitter, and Spring Health 
• Hybrid work environment: employees are expected to work Tuesdays through Thursdays from our HQ in Union Square, Manhattan. Tasty lunches catered from a variety of local restaurants and frequent employee-organized cultural events contribute to our positive office energy. On Monday/Friday most employees Zoom into work from home while some take advantage of the quieter office.

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Alloy is proud to be an equal-opportunity workplace and employer. We’re committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status. We are committed to an inclusive interview experience and provide reasonable accommodations to applicants with visible and invisible disabilities. We encourage applicants to share needed accommodations with their recruiter.

All Alloy jobs are listed on our careers page. Any communication during the recruitment process, including interview requests or job offers, will come directly from a recruiting team member with an alloy.com email address. We do not use outside applications or automated text messaging in our recruiting process. We will not ask for any sensitive financial or identification information during the recruiting process. If you’re ever unsure, please contact us directly via our website before sharing personal information.