Within 1 month, you will:
- Master our product and Convexity corporate culture
- Familiarize yourself with the processes and tools used by our Client Success Partner (CSP) team
- Participate in your first customer meetings with other CSP’s from the team
Within 3 months, you will:
- Take over a portfolio of existing customers, for the most strategic accounts (Strategic accounts) at 360Learning
- Demonstrate the value and impact of our solution through KPIs
- Kick off new projects and initiatives with your clients
Within 6 months you will:
- Define the learning transformation roadmap with the client and identify the resources needed to achieve them
- Identify and document customer use cases
- Define and deliver our Strategic Customer Journey based on our Maturity Model framework and Collaborative Learning vision
- Develop a relationship of trust between the client and 360Learning, particularly by having direct contact with Top Management teams
- Work with the Account Managers to identify new project opportunities to develop the account (up-selling and cross-selling opportunities)
Within 12 months, you will:
- Reduce churn by identifying customers at risk and implementing a remedial action plan
- Identify strong leaders & advocates within the client’s team
- Develop and share good business practices with the entire Client Success teamCollaborate with the team in building our Strategic support for clients
The Skill Set
- 6+ years of experience as a Client Success Manager or HR/Learning/Change Management Consulting or Digital Learning Manager
- Ability to lead complex and impactful projects in/for Strategic accounts (more than 12,5k employees)
- Proven knowledge of the SaaS B2B industry
- Proven interest in the digital industry, education, and e-learning in particular
- Excellent interpersonal and communication skills
- Native French, and excellent English proficiency (B2 minimum)
- Enthusiasm for our working environment explained here: https://bit.ly/Convexity_360L
What we offer
- Compensation: Package includes base salary, a variable component and equity 📈
- Benefits/Perks: Work From Home stipend, RTT, lunch vouchers, medical insurance, gym subscription, 1 month parental leave for the second parent
- Balance: Flexible hours, full remote work possible anywhere in France 🏠
- Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝
- Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍
- Culture: A framework that will help you make an impact - envision our way of working and our Convexity Culture: https://bit.ly/Convexity_360L & find out more about the teams, product and processes https://bit.ly/42H1ggC 🚀👩🏻💻🏆
Interview process
- Phone Screen with our Talent Acquisition Manager
- Discovery Meeting with a Client Success Partner from our Strategic team
- Case Study with our Strategic Client Success Partner Coach and a team member
- Clarification Meeting with our Customer Success Operations Manager
- Culture Fit Meeting with our Chief Customer Officer
- Offer !
Top Skills
What the Team is Saying
What We Do
Performance-driven learning & development teams achieve business impact with 360Learning. L&D teams leverage AI and collaborative learning to pinpoint skills gaps, capture knowledge from experts, and deliver it to learners when needed most. 360Learning’s learning platform is equipped with powerful LMS automation, collaborative learning Academies, tools to create a top-notch learner experience, and an AI-powered Skills ontology to activate skills-based learning. Employees upskill, customers learn, and partners are trained—all from one place.
360Learning partners with 2,500+ companies to deliver impactful learning. Founded in 2013, the company has raised $240 million and built a team of 400+ across New York, Paris, London, and Germany. 360Learning pioneered collaborative learning, launched the first AI certification for L&D, and founded the L&D Collective community to foster knowledge sharing and relationship building.
Why Work With Us
We are powered through our culture called Convexity (more info here: http://bit.ly/Convexity_360L). We focus a lot on making an impact, but also maintaining "Your Life, Your Way", where we believe you can be successful anywhere. We are strong-believers in documenting our process, sharing continuous feedback and having low authority.
Gallery
360Learning Teams
360Learning Offices
Remote Workspace
Employees work remotely.
360Learning is a remote-first employer. We have entities in France, the UK, Germany, Spain, the US, and Canada. We also offer a monthly allowance for our remote employees to create a productive workspace at home, or to rent a co-working space.
