360Learning Offices

Deliver scalable client training through webinars and academy programs, helping customers master the platform and collaborative learning methodology. Update training content, analyze completion and satisfaction metrics, improve learning processes, contribute product-use insights, document best practices in Confluence, and mentor new trainers. The role requires excellent German, English, and French communication, strong teaching and listening skills, and a proactive, results-oriented approach.

Owns the functional and technical scope of a product squad, identifying problems, defining solutions, managing the roadmap and backlog, and delivering new features. Responsibilities include writing specifications and user stories, conducting customer discovery, prioritizing requirements, coordinating with engineering and design, resolving stakeholder conflicts, and measuring performance against KPIs and OKRs.

Deliver scalable client training through webinars and Engagement Academy programs. Serve as a platform and methodology expert, analyze learning outcomes, improve training content, collaborate with Customer Success and Product teams, document best practices in Confluence, lead training initiatives, and mentor new Trainers.