Solutions Engineer

We are Rokt, a hyper-growth ecommerce leader. Rokt is the global leader in ecommerce, unlocking real-time relevance in the moment that matters most. Rokt's AI Brain and ecommerce Network powers billions of transactions connecting hundreds of millions of customers, and is trusted to do this by the world's leading companies.

Rokt is an AI-first company. We are a team of builders helping smart businesses find innovative ways to meet customer needs and generate incremental revenue. Leading companies drive 10-50% of additional revenue, and often all their profits, from the extra products or services they sell. This economic edge unleashes a world of possibilities for growth and innovation.

At Rokt, we practice transparency in career paths and compensation. We believe in transparency, which is why we have a well-defined career ladder with transparent compensation and clear career paths based on competency and ability. Rokt'stars constantly strive to raise the bar, pushing the envelope of what is possible.

Target total compensation ranges from $157,000 - $170,000, including a fixed annual salary of $140,000 - $153,000, an employee equity plan grant, and world-class benefits

Equity grants are issued in good faith, subject to company policies, board approval, and individual eligibility.

Rokt is scaling rapidly across our Strategic Key Accounts (SKA) segment, the Top 200 ecommerce clients in our portfolio, and our New York-based SKA team needs a Solutions Engineer who can be the technical voice in the room with the world's most sophisticated retailers, streaming platforms, travel brands, and financial services companies.

This is a client-facing, externally-focused role. You will sit alongside Business Development and Account Management as the technical lead for a defined book of SKA accounts, from first technical conversation through launch and into ongoing optimization. You will run scoping calls with the client's engineering team, design integration solutions that fit their stack, deliver technical presentations and demos, respond to security and technical questionnaires, and own the technical relationship with senior engineering stakeholders, including CTOs, VPs of Engineering, and platform leads at Top 200 brands.

You'll lead implementation and integration work across web SDK, iOS / Android SDK, server-to-server, API, and tracking / event data flows. You'll translate Rokt's product capabilities into solutions tailored to each client's architecture, commercial goals, and constraints, and you'll be the person the client trusts to give them a straight technical answer when they ask one.

It is an individual contributor role responsible for being Rokt's technical face to our most strategic clients, while building the muscle and reputation to grow into a leadership role over time.

As a Solutions Engineer, you will be expected to operate with high autonomy within your domain, make data-informed trade-offs, influence clients and internal stakeholders through technical credibility, proactively manage risk, and create leverage through AI-enabled workflows.

• Act as the primary technical point of contact for a portfolio of SKA accounts, running technical discovery, scoping calls, and integration design sessions directly with the client's engineering, product, and analytics teams.
• Lead technical presentations, product demos, and integration walkthroughs for senior client stakeholders, including CTOs, VPs of Engineering, and platform leads at Top 200 brands.
• Design and deliver integration solutions tailored to each client's stack across web SDK, iOS / Android SDK, server-to-server, API, and tracking / event data flows, balancing what's technically optimal with what the client can realistically deploy.
• Own the technical components of RFPs, RFIs, security questionnaires, and procurement reviews, partnering with Legal, Security, and Product to deliver accurate, compelling responses on the timelines clients expect.
• Be the client's escalation path for technical issues post-launch, driving resolution internally and communicating crisp updates back to client stakeholders.
• Rebuild inherited processes with AI at the centre, defining AI-augmented workflows for client research, RFP responses, technical scoping, documentation, and QA, and own the roadmap for what gets automated next within your domain.

Requirements

• 3+ years of experience in Solutions Engineering, Sales Engineering, Solutions Consulting, Technical Account Management, or a related client-facing technical role, ideally in ecommerce, advertising / measurement, MarTech, payments, or platform environments.
• Demonstrated experience as the technical voice in client-facing conversations: leading scoping calls, running demos, presenting to senior engineering stakeholders, and responding to RFPs and security reviews.
• Strong technical fluency across web SDKs, mobile SDKs (iOS / Android), REST APIs, server-to-server integrations, event / data flows, and tracking and measurement concepts.
• Hands-on familiarity with QA / testing methodologies, troubleshooting approaches, and client-facing integration patterns. You can debug a misfiring SDK, read a network trace, and explain what's happening to both an engineer and a CMO.
• Comfort holding your own in a room with a sophisticated client's engineering team, asking the questions that scope a project correctly, and pushing back constructively when a proposed approach won't work.
• Strong commercial judgment. You understand how technical execution impacts launch velocity, client trust, revenue growth, and long-term account expansion, and you factor that into the technical decisions you make and the recommendations you give clients.
• Proven ability to translate technical complexity into clear business trade-offs for non-technical client stakeholders, including marketing leaders, commercial leads, and procurement.
• AI-forward Builder mindset. You use AI as a force multiplier for client research, RFP responses, technical scoping, documentation, and QA, not as an optional enhancement. You can describe specific AI workflows you've built or adopted that materially changed how you work with clients.
• High autonomy and ownership. You define priorities within your accounts, make decisions within your domain, escalate only high-risk issues, and keep stakeholders aligned through clear communication.
• Strong written and verbal communication. You write technical documentation a client engineer can actually use, and you present in client rooms with senior stakeholders without losing the room.
• Experience mentoring or coaching others through direct mentorship, code / design review, or leading cross-functional efforts through influence.
• Strong alignment with Rokt values: you Own the Outcome, Bias for Action, Raise the Bar, Start with the Customer, work Better Together, and operate Smart with Humility.
• Must be willing to work full time (4 days a week minimum) in the New York office.

Benefits

About Rokt’stars:

As a mission-driven, hyper-growth community of curious explorers, our ambition is to unlock real-time relevancy in ecommerce and beyond. Our bias for action means we are not afraid to quickly venture into uncharted territories, take risks, or challenge the status quo; in doing so we either win or learn. We work together as one aligned team, never letting egos get in the way of brilliant ideas. We value diversity, transparency, and smart humble people who enjoy building a disruptive business together. We pride ourselves on being a force for good as we make the world better. 

About The Benefits:

We leverage best-in-class technology and market-leading innovation in AI and ML, with all of that being underlined by building and maintaining a fantastic and inclusive culture where people can be their authentic selves, and offering a great list of perks and benefits to go with it:

• Become a shareholder. Every Rokt’star gets equity in the company
• Every employee has enterprise access to leading AI tools (Claude, ChatGPT, Gemini, Replit,  etc) building AI fluency as a core skill, not a side project

• Enjoy catered lunch every day and healthy snacks in the office. Plus join the gym on us! 
• Access generous retirement plans like a 4% dollar-for-dollar 401K matching plan and get fully funded premium health insurance!
• Dog-friendly office
• Extra leave (bonus annual leave, sabbatical leave etc.) 
• Work with the greatest talent in town
• See the world! We have offices in New York, Seattle, Sydney, Tokyo and London

We believe we’re better together. We love spending time together and are in the office most days (teams are in the office minimum 4 days per week). 

We at Rokt choose to create a company that is as diverse and inclusive as the world we live in by attracting, growing & keeping the best talent. Equal employment opportunities are available to all applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If this sounds like a role you’d enjoy, apply here, and you’ll hear from our recruiting team.